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Getting Started

Time zone and business hours

Setting up time zone and business hours

Using Web Hooks
API Reference

Using third-party form builders with "reply-to"
Contact Support Form (embeddable)
Hive: Embeddable Knowledge Base

Handling Tickets

Archive a Ticket
Commenting on a ticket
Easy replying with snippets
Replying and Issuing Commands via Email
Viewing original email headers
Changing sender or recipient for the ticket
Assigning tickets to a User
Attaching files to tickets
Creating tickets from the interface
Merging Tickets
Replying to Tickets
Using Images in Tickets
Managing Private Tickets
Searching through tickets
Adding CC and BCC to replies
Keyboard Shortcuts
Ticket States
Handling trash and spam tickets
Forwarding tickets outside SupportBee
Assigning tickets to a Team
Bulk Select Tickets
Tracking Performance with Reports

Understanding User Permissions
Adding a profile picture
Working with Collaborators
Adding Users

Vulnerability Disclosure Program

Vulnerability Disclosure Program

Working with filters

Customer Portal Software

Ticket tracking with customer portal software

Setting up an email copy on all tickets
Using Customer Satisfaction Ratings
Automatic spam filtering
Connecting your email inbox with SupportBee
SMTP server setup (Legacy)
Adding multiple inboxes/email addresses
Setting up an Auto-Responder

Account Settings

Passwords
Administering Billing and Plan Options
Two-factor authentication (2FA)
Notification Settings
Signatures
Deleting your support desk

Customer Management

Managing customers
Creating and managing customer groups

Data Processing Addendum
List of sub processors

Knowledge Base Software

Visibility
What is a Knowledge base software?
Adding content
Custom domain setup
Integration with email ticketing
Password protecting the KB
Integrating a contact form
Setting up
DMCA
Customization

Managing labels

Using Teams

Getting Started

Time zone and business hours

Setting up time zone and business hours

Using Web Hooks
API Reference

Using third-party form builders with "reply-to"
Contact Support Form (embeddable)
Hive: Embeddable Knowledge Base

Handling Tickets

Archive a Ticket
Commenting on a ticket
Easy replying with snippets
Replying and Issuing Commands via Email
Viewing original email headers
Changing sender or recipient for the ticket
Assigning tickets to a User
Attaching files to tickets
Creating tickets from the interface
Merging Tickets
Replying to Tickets
Using Images in Tickets
Managing Private Tickets
Searching through tickets
Adding CC and BCC to replies
Keyboard Shortcuts
Ticket States
Handling trash and spam tickets
Forwarding tickets outside SupportBee
Assigning tickets to a Team
Bulk Select Tickets
Tracking Performance with Reports

Understanding User Permissions
Adding a profile picture
Working with Collaborators
Adding Users

Vulnerability Disclosure Program

Vulnerability Disclosure Program

Working with filters

Customer Portal Software

Ticket tracking with customer portal software

Setting up an email copy on all tickets
Using Customer Satisfaction Ratings
Automatic spam filtering
Connecting your email inbox with SupportBee
SMTP server setup (Legacy)
Adding multiple inboxes/email addresses
Setting up an Auto-Responder

Account Settings

Passwords
Administering Billing and Plan Options
Two-factor authentication (2FA)
Notification Settings
Signatures
Deleting your support desk

Customer Management

Managing customers
Creating and managing customer groups

Data Processing Addendum
List of sub processors

Knowledge Base Software

Visibility
What is a Knowledge base software?
Adding content
Custom domain setup
Integration with email ticketing
Password protecting the KB
Integrating a contact form
Setting up
DMCA
Customization

Managing labels

Using Teams

Documentation / Labels

Labels

Using labels for ticket categorization

Managing labels

Organize and categorize tickets using color-coded labels for better ticket management and tracking.

SupportBee

Customer support ticketing system for growing teams.

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