Email Ticketing for Collaborative Customer Service
A shared inbox for your team — assign tickets, comment privately, and track progress. SupportBee stays completely invisible to your customers.
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A complete ticketing system
Team Inbox turns emails into tickets
Unlike a shared email account, every team member in SupportBee has a clear view of their assigned tickets. Discuss an issue with private comments, share draft replies for review, and label tickets to understand patterns in customer inquiries.
Knowledge Base answers common questions
Publish answers to common customer questions for self-service. Easily insert links to articles when replying to customers. Alternatively, create a private knowledge base for your team's eyes only.
Customer Portal enables online ticket tracking
Offer customers a place to send, track, and manage their support tickets using a web interface. Use customer groups to enable organization-wide ticket visibility.
Designed for collaboration
Like Email but with superpowers
A ticketing system should make collaboration easier, not harder. The workflow mirrors email, so there's no learning curve. Gmail-compatible keyboard shortcuts and real-time updates make it a joy to use.
Quick setup and easy to use
Most ticketing systems take days to configure. SupportBee's support ticket system is up and running in minutes — no IT department needed. Connect your email, add your team, and start working through tickets immediately.
Works on desktop, mobile, and email
SupportBee is designed for the modern collaborative workplace. Accessible over the desktop, mobile and within your email client via notifications, your team can choose to collaborate in the way that works best for them.
Built for a growing business
Performance reports for agents, teams, and labels so you can identify bottlenecks. Customer satisfaction ratings help gauge the quality of support. An audit trail ensures accountability and helps track a ticket's progress.