Email ticketing system for collaborative customer support

SupportBee’s support ticket system enables teams to organize, prioritize and collaborate on customer support emails.

Collaborative Ticketing System by SupportBee

A complete ticketing system

SupportBee offers everything you need to scale up your customer support effortlessly.

Shared Inbox by SupportBee

Shared Inbox

SupportBee’s shared inbox works just like email. We stay invisible to your customers, retaining the personal touch of email. However, unlike a traditional email inbox, we offer your team a frictionless way to collaborate by assigning tickets to teams and agents. Everyone knows exactly what they are responsible for and nothing slips through the cracks.

Shared Inbox
Knowledge Base Software by SupportBee

Knowledge Base

Our integrated knowledge base software empowers your customers to help themselves. Your customers can find answers to their questions without having to write to customer support. KBee also integrates tightly with our Shared Inbox, which enables your team to easily insert links to relevant customer support articles when replying to your customers.

Knowledge Base Software
Customer Portal by SupportBee

Customer Portal

Our Customer portal software provides a web portal for your customers to send, manage and track the progress of their support requests. This offers the much sought for transparency and accountability often required by enterprise customers. Apart from seeing their tickets, customers can also see all the support tickets for their organization.

Customer Portal Software

Support ticket system designed for collaboration

Customer support is a team sport and SupportBee gets everyone involved

SupportBee is as simple as email

Email like Simplicity

Collaboration is an integral part of delivering great customer service. Customer support software can play a huge role in aiding it. If it is not designed for collaboration, conversations between teams and members end up happening outside the tool which defeats the purpose of having a tool in the first place.

Easy to set up and use

We designed SupportBee’s email ticketing software from the grounds up to be easy to setup and use. Most of our customers are up and running in minutes without any help from their IT department. Since our workflow is very similar to email, there is no learning curve and your team members won’t find themselves bogged down by the complexity of understanding a new system.

Setup multiple email addresses
Collaborate on the move

Work on the go!

SupportBee is designed for the modern collaborative workplace. Accessible over the desktop, mobile and within your existing email client, your team can choose how they want to participate in your customer support process.

Switch over to SupportBee

Are you tired of your existing helpdesk? It's time to move on!

Finding your existing help desk software too complex or unfriendly? You aren't the only one! SupportBee is a great alternative to Zendesk, GrooveHQ and Freshdesk. Signup for your free trial to see it for yourself.