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Getting Started
Labels
  • Managing labels
Time zone and business hours
  • Setting up time zone and business hours
Handling Tickets
  • Archive a Ticket
  • Using Images in Tickets
  • Handling trash and spam tickets
  • Keyboard Shortcuts
  • Managing Private Tickets
  • Searching through tickets
  • Assigning tickets to a Team
  • Replying and Issuing Commands via Email
  • Adding CC and BCC to replies
  • Viewing original email headers
  • Changing sender or recipient for the ticket
  • Assigning tickets to a User
  • Bulk Select Tickets
  • Replying to Tickets
  • Forwarding tickets outside SupportBee
  • Creating tickets from the interface
  • Ticket States
  • Easy replying with snippets
  • Merging Tickets
  • Tracking Performance with Reports
  • Commenting on a ticket
  • Attaching files to tickets
Users
  • Adding a profile picture
  • Adding Users
  • Understanding User Permissions
  • Working with Collaborators
Email Setup
  • Using Customer Satisfaction Ratings
  • Connecting your email inbox with SupportBee
  • SMTP server setup (Legacy)
  • Automatic spam filtering
  • Setting up an email copy on all tickets
  • Adding multiple inboxes/email addresses
  • Setting up an Auto-Responder
GDPR
  • Data Processing Addendum
  • List of sub processors
Vulnerability Disclosure Program
  • Vulnerability Disclosure Program
Account Settings
  • Deleting your support desk
  • Signatures
  • Administering Billing and Plan Options
  • Notification Settings
  • Passwords
  • Two-factor authentication (2FA)
API
  • API Reference
  • Using Web Hooks
Customer Portal Software
  • Ticket tracking with customer portal software
Knowledge Base Software
  • Integrating a contact form
  • DMCA
  • Password protecting the KB
  • What is a Knowledge base software?
  • Custom domain setup
  • Integration with email ticketing
  • Visibility
  • Adding content
  • Customization
  • Setting up
Teams
  • Using Teams
Automation
  • Working with filters
Customer Management
  • Creating and managing customer groups
  • Managing customers
Forms
  • Contact Support Form (embeddable)
  • Hive: Embeddable Knowledge Base
  • Using third-party form builders with "reply-to"
Documentation / Knowledge Base Software / DMCA

DMCA

Published 2019-09-03T12:45:02Z

SupportBee is fully compliant with DMCA. If you believe that your rights have been violated, please send a DMCA takedown request to

SupportBee Legal

SupportBee, Inc.

340S Lemon Ave #9214

Walnut,  CA  91789

Phone: 4157581245

Email: dmca@supportbee.com

Here is our registration with copyright.gov - https://dmca.copyright.gov/osp/publish/history.html?search=supportbee&id=65c2dbdd20de43e86351fc18c42f02a9

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