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Handling Tickets
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Knowledge Base Software
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Navigation
Getting Started
Email Setup
  • Connecting your email inbox with SupportBee
  • Setting up Automatic Responses
  • Setting up an email copy on all tickets
  • Using Customer Satisfaction Ratings
  • Automatic spam filtering
  • Working with filters
  • Migrating to a new email provider
  • SMTP server setup (Legacy)
  • Using Contact Forms
Handling Tickets
  • Ticket States
  • Replying to Tickets
  • Commenting on a ticket
  • Easy replying with snippets
  • Using Images in Tickets
  • Attaching files to tickets
  • Assigning tickets to a User
  • Assigning tickets to a Team
  • Managing labels
  • Archive a Ticket
  • Merging Tickets
  • Forwarding tickets outside SupportBee
  • Changing sender or recipient for the ticket
  • Managing Private Tickets
  • Creating tickets in SupportBee
  • Replying and Issuing Commands via Email
  • Searching through tickets
  • Viewing original email headers
  • Keyboard Shortcuts
  • Tracking Performance with Reports
  • Using Draft Replies
  • Viewing the Audit Trail
  • Using Cc and Bcc
Users
  • Adding Users
  • Understanding User Permissions
  • Using Teams
Customer Management
  • Managing customers
  • Creating and managing customer groups
Knowledge Base Software
  • Setting up
  • Adding content
  • Visibility
  • Custom domain setup
  • Integration with email ticketing
  • Integrating a contact form
  • DMCA
  • Hive: Embeddable Knowledge Base
Customer Portal Software
  • Ticket tracking with customer portal software
Time zone and business hours
  • Setting up time zone and business hours
Account Settings
  • Notification Settings
  • Signatures
  • Passwords
  • Two-factor authentication (2FA)
  • Administering Billing and Plan Options
  • Deleting your support desk
  • Adding a profile picture
API
  • API
  • Using Web Hooks
Security
  • GDPR
  • Vulnerability Disclosure Program
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