We strive to be reliable and transparent about any outages
Public Uptime Records
We monitor our uptime using Pingdom, an independent third party provider. Pingdom checks our service every minute and automatically records any downtime we have had. Our Pingdom powered status page can be found at status.supportbee.com. Have a look at our one month uptime report(updated hourly) to the left.
Fault Tolerant Infrastructure
We host SupportBee on very powerful and dedicated servers from Hetzner. Hetzner has some of the biggest, state of the art datacenters in the world. SupportBee is powered by a high availability cluster. We use the best tools to maintain availability and ensure quality of service including Amazon AWS, Cloudflare and Sendgrid.
We offer several safeguards to keep your data safe
Just like banks, financial institutions and other security conscious companies, we serve every page on SupportBee securely over HTTPS. We have automated tests to check for access control that make sure your data is secure at all times. Before deploying new features or changes, we manually and automatically test builds to ensure bugs don’t creep in accidentally.
Two Factor Authentication (2FA)
Every company has sensitive customer information that cannot be compromised. The two-factor authentication system adds an extra layer to the usual signing in process for better security.
Apart from the login and password, users are required to identify themselves through codes generated from the Google Authenticator app, which would be installed in their phones. Even if user passwords are compromised, the hacker has to get hold of users’ mobile device for successful authentication.