Reliable, Secure & GDPR Compliant

SupportBee is reliable, secure and GDPR compliant. Your business can depend on us!

World class reliability

We strive to be reliable and transparent about any outages

Uptime Report for SupportBee App: Last 30 days

Public Uptime Records

We monitor our uptime using Pingdom, an independent third party provider. Pingdom checks our service every minute and automatically records any downtime we have had. Our Pingdom powered status page can be found at Have a look at our one month uptime report(updated hourly) to the left.

Fault Tolerant Infrastructure

We host SupportBee on very powerful and dedicated servers from Hetzner. Hetzner has some of the biggest, state of the art datacenters in the world. SupportBee is powered by a high availability cluster. We use the best tools to maintain availability and ensure quality of service including Amazon AWS, Cloudflare and Sendgrid.

Setup multiple email addresses

Security Features

We offer several safeguards to keep your data safe

SupportBee is safe and secure

HTTPS everywhere!

Just like banks, financial institutions and other security conscious companies, we serve every page on SupportBee securely over HTTPS. We have automated tests to check for access control that make sure your data is secure at all times. Before deploying new features or changes, we manually and automatically test builds to ensure bugs don’t creep in accidentally.

Two Factor Authentication (2FA)

Every company has sensitive customer information that cannot be compromised. The two-factor authentication system adds an extra layer to the usual signing in process for better security.

Apart from the login and password, users are required to identify themselves through codes generated from the Google Authenticator app, which would be installed in their phones. Even if user passwords are compromised, the hacker has to get hold of users’ mobile device for successful authentication.

Secure your app with Two-factor authentication

GDPR Compliant

SupportBee is fully GDPR Compliant

Please find our Data Processing Addendum ready for e-signature. Also, here is a list of our GDPR compliant subprocessors.

If you have any questions about GDPR, please feel free to contact us.