SupportBee's Pricing
From Startups to Enterprises, we've got a plan for you! Your 14-day trial is on us.
Startup
PopularOur most popular plan for small teams. A total of $204 per seat, billed annually.
FEATURES
Get your support team off the ground.
Shared Inbox
Snippets
1 Knowledge Base & 1 Team
Filters
Basic Integrations
API Access
Unlimited Email Inboxes/Tickets
Customer Satisfaction Ratings
Customer Management
Audit Trails
Friendly Customer Service
Enterprise
Advanced features and reporting. A total of $252 per seat, billed annually.
FEATURES
Everything in Startup plus...
Enterprise integrations
Business Hours
Customer Portal Software
Audit log and data history
Portal Access for Customer Groups
Startup
PopularOur most popular plan for small teams.
FEATURES
Get your support team off the ground.
Shared Inbox
Snippets
1 Knowledge Base & 1 Team
Filters
Basic Integrations
API Access
Unlimited Email Inboxes/Tickets
Customer Satisfaction Ratings
Customer Management
Audit Trails
Friendly Customer Service
Enterprise
Advanced features and reporting.
FEATURES
Everything in Startup plus...
Enterprise integrations
Business Hours
Customer Portal Software
Audit log and data history
Portal Access for Customer Groups
Questions about SupportBee's ticketing system?
Find answers to the most common questions about our ticketing system. Contact us for any other questions.
How do these plans compare side-by-side?
Compare and pick the plan that works for you. Upgrade or downgrade at any time!
| Features | Startup | Enterprise |
|---|---|---|
| Shared Inbox | ||
| Snippets | ||
| 1 Knowledge Base & 1 Team | ||
| Filters | ||
| Basic Integrations | ||
| API Access | ||
| Unlimited Email Inboxes/Tickets | ||
| Customer Satisfaction Ratings | ||
| Customer Management | ||
| Audit Trails | ||
| Friendly Customer Service | ||
| Enterprise integrations | - | |
| Business Hours | - | |
| Customer Portal Software | - | |
| Audit log and data history | - | |
| Portal Access for Customer Groups | - |
Who are Users?
Users are the people who have access to your SupportBee account. They have 3 levels of user permissions: Admins, Agents, and Collaborators. While all have access to basic interface features, there are a few considerations to make when selecting or setting up an account type.
What are teams?
Teams reflect the real-world idea of teams or departments in organizations. This feature helps in bringing about a structure to a support process that spans across multiple departments or teams within an organization.
Can I trust you with my credit card details?
We use Stripe, a leading payment gateway to process payments. We don't store or even see your credit card details. Stripe stores them securely for us.
Am I locked in once I pay?
Not at all. You can cancel your subscription anytime. Your data can be exported out using our API.