All apps for every plan
Reliable and Secure
No lock in. Take your data if you move
All features available on every plan
Same great customer support for all plans
Agent based pricing
An agent is anybody who can login to SupportBee and manage customer emails by replying and by using a host of other functions geared to manage support tickets.
Collaborators are team members who have restricted access to SupportBee functions. They can read and comment on tickets but not reply to customers. They see a much simpler version of the interface which helps them give their input and participate in discussions without having to deal with the everyday aspects of customer support.
No. The 2 free agents and a collaborator are not included in our paid plans.
We use Stripe, a leading payment gateway to process payments. We don't store or even see your credit card details. Stripe stores them securely for us. Read more about their security standards and practices.
Not at all. You can cancel your subscription anytime. Your data can be exported out using our API.
Every email address that you forward emails from is counted as one email address. For example if you want to forward emails from support@example and firstname.lastname@example.org, you need two email addresses.
Teams are used to organize your support teams. When you assign a ticket to a team, all agents in that team are notified and any one of them can work on the ticket. We also offer reports on a team's performance. You need teams only if you have distinctive departments (like sales, marketing & refunds) in your company and you want the same structure in your SupportBee.
You can add or remove users from your account whenever you need to, month to month. If you make changes before your next payment date, you will see your monthly total bill accordingly. We do not pro-rate any payments.