Who are Users?
Users are the people who have access to your SupportBee account. They have 3 levels of user permissions: Admins, Agents, and Collaborators. While all have access to basic interface features, there are a few considerations to make when selecting or setting up an account type.
Read more about User Permissions.
Who are collaborators?
Collaborators are team members who have restricted access to SupportBee functions. They can read and comment on tickets but not reply to customers. They see a much simpler version of the interface which helps them give their input and participate in discussions without having to deal with the everyday aspects of customer support.
Read more about working with collaborators.
What are teams?
Teams are used to organize your support teams. When you assign a ticket to a team, all agents in that team are notified and any one of them can work on the ticket. We also offer reports on a team's performance. You need teams only if you have distinctive departments (like sales, marketing & refunds) in your company and you want the same structure in your SupportBee.
Read more about using teams.
Can I try SupportBee for free?
Yes, absolutely! When you sign up for your free 14 day SupportBee trial, you'll have unlimited access to all the features. When you feel SupportBee is right for you, you can subscribe to a plan that suits you best.
Do you offer discounts for Non-profits?
Yes we do. We offer a 25% discount for non-profits and 501c3 corporations. To take advantage of it, simply notify us after signing up for a plan and we will offer a discount code.
Am I locked in once I pay?
Not at all. You can cancel your subscription anytime. Your data can be exported out using our API.