Features | Startup | Enterprise |
|---|---|---|
| Unlimited Email Inboxes/Tickets | ||
| Customer Management | ||
| Snippets | ||
| Filters | ||
| Customer Satisfaction Ratings | ||
| API Access | ||
| In Depth Reports | ||
| Audit Trails | ||
| Teams | ||
| Knowledge Base Software | ||
| Basic Integrations | ||
| Enterprise Integrations | ||
| Business Hours | ||
| Customer Portal Software | ||
| Portal Access for Customer Groups | ||
| Friendly Customer Service | ||
| Select Plan | Select Plan |
Learn more about SupportBee's different plans - pricing and features
Startup
$15/month/user
Shared Inbox
Knowledge Base
Basic Integrations to get your support team off the ground
Enterprise
$20/month/user
Everything in Startup
Customer Portal
Enterprise Integrations to supercharge your workflow
Compare the Plans
Compare and pick the plan that works for you. Upgrade or downgrade at any time!
Questions about SupportBee's ticketing system?
Find answers to the most common questions about our ticketing system. Contact us for any other questions.
Users are the people who have access to your SupportBee account. They have 3 levels of user permissions: Admins, Agents, and Collaborators. While all have access to basic interface features, there are a few considerations to make when selecting or setting up an account type. Read more about User Permissions.
Teams reflect the real-world idea of teams or departments in organizations. This feature helps in bringing about a structure to a support process that spans across multiple departments or teams within an organization. Read more about using teams.
We use Stripe, a leading payment gateway to process payments. We don't store or even see your credit card details. Stripe stores them securely for us. Read more about their security standards and practices.
Not at all. You can cancel your subscription anytime. Your data can be exported out using our API.