It's All About The Tickets
Our pricing is based on ticket volume. There are no per agent fees!
Startup Small Medium Large

$29 /mo

$69 /mo

$149 /mo

$249 /mo

500

Tickets/Month

2,000

Tickets/Month

5,000

Tickets/Month

10,000

Tickets/Month

1

Email Address

3

Email Addresses

10

Email Addresses

20

Email Addresses

1

Group

3

Groups

10

Groups

20

Groups

Unlimited Agents & Apps

Unlimited Agents & Apps

Unlimited Agents & Apps

Unlimited Agents & Apps

Signup

Signup

Signup

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Free 14 day trial on every plan. No credit card needed. Have questions or need a bigger plan? Contact Us.

Frequently Asked Questions

How are tickets counted?

A new support request is counted as a ticket. Back and forth emails on the same support request do not increase the ticket count.

How are email addresses counted?

Every email address that you forward emails from is counted as one email address. For example if you want to forward emails from support@example and billing@example.com, you need two email addresses.

What are groups?

Groups are used to organize your support teams. When you assign a ticket to a group, all agents in that group are notified and any one of them can work on the ticket. We also offer reports on a group's performance. You need groups only if you have distinctive departments (like sales, marketing & refunds) in your company and you want the same structure in your SupportBee.

Do you stop importing my tickets if I hit my monthly limit?

We don't stop importing your tickets. You will not be able to reply to the tickets without upgrading your account. If it's a temporary spike, you can write to us and we can bump up your limit for the month.

Do you count SPAM or duplicates?

If you mark a ticket as SPAM or Trash it (since it's a duplicate ticket), we don't count that ticket. Trashed tickets also don't show up in searches or history.

Can I trust you with my Credit Card Details?

We use Stripe, a leading payment gateway to process payments. We don't store or even see your credit card details. Stripe stores them securely for us. Read more about their security standards and practices.

Am I locked in once I pay?

Not at all. You can cancel your subscription anytime. Your data can be exported out using our API.

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