SupportBee's search makes it easy to find tickets using keywords or by looking up a specific customer.
Keyword search
To search for tickets containing specific words, simply type your search term in the search box and press Enter. SupportBee will search through ticket subjects, messages, and replies to find matching tickets.
For example, searching for "password reset" will return all tickets that contain those words.
Searching by customer email
When you need to find all tickets from a specific customer, start typing their name or email address in the search box. As you type, a list of matching customers will appear as suggestions.
Click on a customer from the suggestions to see all their tickets. This is useful when you want to review a customer's support history or find a previous conversation.
