Password requirements
When you set or change your password, it must:
- Be at least 12 characters long (and no more than 128)
- Include at least one uppercase letter (A–Z)
- Include at least one lowercase letter (a–z)
- Include at least one number (0–9)
- Include at least one symbol (any non-alphanumeric character, e.g.
!,@,#,$)
Failed sign-in attempts
For your account's security, SupportBee locks your account after 5 consecutive failed sign-in attempts. You'll see a warning on your final remaining attempt before the lock triggers.
Once locked, the account automatically unlocks after 30 minutes — no action needed on your part. If you can't wait, use the Forgot Password link on the Login page (see below) to reset your password and sign back in.
Resetting your password
Please use the Forgot Password link on the Login page. There, enter the email id that you used to sign up with SupportBee. A password reset link will be emailed to you.
Changing your password
After you log in:
- Click on your profile image in the upper left-hand corner
- Choose the 'Password' option there
- Change your password
- Click on 'Update Password'
Your password will be updated.