Here are the steps to set up your Knowledge base site:
- Visit the option KB in the left navigation panel in your SupportBee account
- Click on 'New Site'
- Fill in the relevant details and click in 'Create Site'
Your site will be ready to have content added to it.
Creating multiple knowledge bases
You can set up multiple sites. But the number of sites that you can set up depends on the pricing plan you are in. Please visit Admin > Billing to know your plan's limits.
Customizing your knowledge base
The colors of the knowledge base site can be customized — including the background and text color of the header and banner. Visit KB > Site Settings to update the colors of your Knowledge base site.
Currently, we do not offer customization of the base template or the HTML/CSS.
Unpublishing your knowledge base
Here are the steps to unpublish a site:
- Visit KB > Site settings
- Uncheck the 'Published' option
- Click on 'Update site'
If you have more than one site in your account, choose the appropriate one from the 'Choose site' option under KB before taking the steps to unpublish a site.
Access to unpublished knowledge bases
Unpublished sites can be accessed by all users of your SupportBee account, but it is not available to view for the general public. Unpublished sites can be used as a private site for your company's internal reference.
Adding Google Analytics tracking
You can add the tracking code to your KB site by visiting Kbee > Settings > Tracking.
Deleting your knowledge base
Currently, we do not offer the option to delete a site from the SupportBee interface. Please write to [email protected] to request deletion.