Users
Adding users, managing collaborators, adding a profile picture, user permissions.
Adding Users
Invite team members as admins, agents, or collaborators and configure their access and notification settings.
Understanding User Permissions
Learn the differences between admin, agent, and collaborator roles and their access levels.
Using Teams
Create teams to organize your support around the teams or departments in your company.
Working with Collaborators
Add read-only users who can view tickets and add comments without replying or managing tickets.
Adding a profile picture
Upload a custom profile picture or use Gravatar to personalize your agent profile in SupportBee.