Simplicity and elegance are at the heart of SupportBee. Dealing with any software becomes a frustrating experience when its technology is divorced from art. We believe that writing software to solve business problems is not just an engineering effort but also demands craftsmanship. An engineer solves problems; a craftsman creates memorable experiences. Setting up and using SupportBee are pleasant experiences because our engineers are also craftsmen who constantly strive to bridge the gap between form and function.
SupportBee does not presume that there is only one right way to solve your needs nor that there is only one context in which our software is useful. Such presumptions thwart any creative use of software. SupportBee has been used by businesses in ways we never anticipated. It could be your super charged collaborative Inbox or an internal tool to manage sales leads. It could even be used for the purpose we set out to achieve - managing customer support emails. Whatever your need, our help documents will provide you guidance to get started and answer questions you might have.
Understanding the various features of SupportBee to put together a process that will solve your business needs can be as interesting as working with little plastic bricks to construct your lego project. You can get started quickly with the most basic features and gradually explore all features to customize your SupportBee experience.
Here are the 2 basic steps that will help you in setting up and getting started:
Once you are set up, you can manage your emails (tickets) efficiently by understanding SupportBee’s ticket states. You can also set up business rules and snippets to automate some parts of your work flow. Adding collaborators and using features like comments and teams should help you in collaborating with others in the organization. You can also set up business rules and snippets to automate some parts of your work flow. Adding collaborators and using features like comments and teams should help you in collaborating with others in the organization.
SupportBee integrates with 40+ third party apps (in Project management, CRM, Bug tracking and more) to help you have a seamless support process across software tools. If you do not find the app that is required for your workflow, you are welcome to use our App platform to build one for your own use. Alternately, we also take up app development requests for custom quotes.
If you have any questions about how a feature works or how to best use SupportBee for your specific needs, please feel free to get in touch with us. Our customer support is here to help. We can be contacted at firstname.lastname@example.org