Terms of Service

SupportBee allows its users, via the SupportBee website (http://supportbee.com) (the "Website"), to provide hosted help desk software to users' customers (collectively, the "SupportBee Service"). The SupportBee Service is owned and operated by SupportBee Inc., a Delaware corporation ("SupportBee", "we" or "us").

Your use of the Website and the SupportBee Service is subject to the terms and conditions set forth in these Terms of Service (the "Terms of Service").

PLEASE READ THE TERMS OF SERVICE CAREFULLY. BY ACCESSING OR USING THE WEBSITE OR THE SUPPORTBEE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND TO ALL THE TERMS OF OUR TERMS OF SERVICE AND THE PRIVACY POLICY. IF YOU DO NOT AGREE TO THESE TERMS, EXIT THIS PAGE AND DO NOT ACCESS OR USE THE WEBSITE OR THE SUPPORTBEE SERVICE.

The SupportBee Service is meant for those at least eighteen (18) years of age. Use of the SupportBee Service by anyone under the age of 18 is a violation of the Terms of Service. If you are under the age of 18, and are not an emancipated minor, you must have the consent of a parent, or legal guardian to use or access the SupportBee Service.

Updates to Terms of Service

We may, in our sole discretion, modify the Terms of Service with or without notice to you. The "Last Updated" date at the top the Terms of Service will indicate when the latest modifications were made. By continuing to access and use the Website or the SupportBee Service after the Terms of Service are modified, you agree to such modifications. Therefore, you should review the Terms of Service prior to each use of the Website and/or the SupportBee Service.

In addition, when using particular services or features at the Website and/or the SupportBee Service, you will be subject to any posted guidelines or policies applicable to such services or features or that may be posted from time to time, including but not limited to the Terms of Service and Privacy Policy as noted below. All such guidelines or policies are hereby incorporated by reference into these Terms of Service.

Privacy Policy and Data Processing

Use of the Website and the SupportBee Service is subject to the terms of our Privacy Policy found here, which is hereby incorporated into and made part of these Terms of Service. Please carefully review our Privacy Policy. By using the Website or the SupportBee Service, you agree to be bound by the terms of our Privacy Policy.

We process data in accordance with the Privacy Policy and, where data is sent to us by subscribers in the EEA, in accordance with the Data Processing Addendum.

Subscriptions and Payment

Free Trial: We offer a 14 day free trial of our Services. There is no obligation to purchase our Services at the end of the free trial period. We will not take any payment information from you for the free trial. You will be asked to provide your name, email address and create a password in order to use our Services.

Monthly or Annual Subscriptions: We offer different monthly or annual subscriptions to our Service. The current price for each level of subscription is set out on the website. Payment for subscriptions (where relevant) is taken either monthly or annually in advance. We use Stripe, a leading payment processing gateway, to process payments. We do not collect, store or keep any of your credit card information. You can cancel your subscription at any time without penalty, and can export all of your data using our API. We do not issue refunds for un-used time on your subscription.

Intellectual Property

You acknowledge that all materials at the Website and the SupportBee Service, including the Website's and the SupportBee Service's design, graphics, text, sounds, pictures, and other files and the selection and arrangement thereof (collectively, "Materials"), are the property of SupportBee and/or its licensors, and are subject to and protected by United States and international copyright and other intellectual property laws and rights.

For the avoidance of doubt, your use of the Website and the SupportBee Service is solely and exclusively under the limited license granted herein and you will not obtain any ownership interest therein through this Agreement or otherwise.

Use of the SupportBee Service

You may be required to establish an account at this Website (or via mobile application) in order to take advantage of certain features of this Website or the SupportBee Service. If so, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the Website or the SupportBee Service; and (b) as permitted, maintain and promptly update such information to keep it true, accurate, current and complete.

You agree to use the Website and SupportBee Service only for lawful purposes and that you are responsible for your use of and communications and content you post via the SupportBee Service.

You may not do any of the following while accessing or using the SupportBee Service: (i) access, tamper with, or use non-public areas of the SupportBee Service, our computer systems, or the technical delivery systems of our providers; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures.

Content

All Content, whether publicly posted or privately transmitted, is the sole responsibility of the person who originated such content. You acknowledge that all Content accessed by you using the SupportBee Service is at your own risk and you will be solely responsible and liable for any damage or loss to you or any other party resulting therefrom.

For purposes of these Terms of Service, the term "Content" includes, without limitation, any location information, videos, audio clips, comments, information, data, text, photographs, software, scripts, graphics, and interactive features generated, provided, or otherwise made accessible on the Website or through the SupportBee Service.

Termination

You agree that SupportBee may terminate or suspend your access to all or part of this Website or the SupportBee Service, without notice, for any conduct that SupportBee, in its sole discretion, believes is in violation of these Terms of Service or any applicable law or is harmful to the interests of another user or the SupportBee Parties.

SupportBee reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Website or the SupportBee Service (or any part thereof) with or without notice.

Warranties, Disclaimers and Limitations of Liability

YOUR USE OF THE WEBSITE AND THE SUPPORTBEE SERVICE IS AT YOUR SOLE RISK. THE WEBSITE, THE SUPPORTBEE SERVICE AND THE MATERIALS CONTAINED HEREIN ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

THE SUPPORTBEE PARTIES SHALL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF, IN CONNECTION WITH OR RELATING TO THE USE OF OR INABILITY TO USE THE WEBSITE OR SUPPORTBEE SERVICE.

NOTWITHSTANDING THE FOREGOING, THE SOLE AND ENTIRE MAXIMUM LIABILITY OF THE SUPPORTBEE PARTIES FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE OR CLAIM WHATSOEVER, SHALL BE LIMITED TO THE AMOUNT PAID BY YOU FOR ANY PRODUCT, INFORMATION OR SERVICE PURCHASED BY YOU FROM SUPPORTBEE VIA THIS WEBSITE OR THE SUPPORTBEE SERVICE.

Indemnification

You agree to indemnify, defend and hold harmless the SupportBee Parties against all claims, demands, causes of action, losses, expenses, damages and costs (including any reasonable attorneys' fees), resulting or arising from or relating to your use of or conduct at the Website or SupportBee Service.

Applicable Law and Jurisdiction

Your use of the Website and the SupportBee Service is governed by and will be enforced under the laws of the State of Delaware without regard to its conflict of law provisions.

Miscellaneous

These Terms of Service, together with all documents referred to herein constitute the entire and only Terms of Service between SupportBee and each user of the Website or the SupportBee Service with respect to the subject matter of these Terms of Service.

If any provision of these Terms of Service be deemed unlawful, void or for any reason unenforceable by a court of competent jurisdiction, the validity and enforceability of any remaining provisions will not be affected.

Customer Service

If you have any comments or questions regarding these Terms of Service, or wish to report any violation of these Terms of Service, you may email us at support@supportbee.com.