Knowledge Base Software

Setting up, adding content, integration with email ticketing, custom domain setup, visibility, and customization.

What is a Knowledge base software?

Create and publish self-service documentation to help customers find answers before contacting support.

Create and configure your knowledge base site with publishing controls and analytics tracking.

Create categories and articles with images, videos, and attachments for your knowledge base.

Customize your knowledge base appearance with branding, colors, and layout options.

Control which articles and categories are visible to the public versus kept private or unpublished.

Restrict access to your knowledge base with password protection for private or internal documentation.

Configure your own domain name for your knowledge base site instead of using SupportBee's default.

Connect your knowledge base with email ticketing to suggest relevant articles when handling support tickets.

Add a contact form to your knowledge base so customers can submit tickets directly from help articles.

Learn about SupportBee's DMCA compliance and copyright infringement reporting procedures.