Knowledge Base Software

Setting up, adding content, integration with email ticketing, custom domain setup, visibility, and customization.

Setting up

Create, configure, and customize your knowledge base site with publishing controls and analytics tracking.

Create categories and add articles with rich text, images, videos, and file attachments to your SupportBee knowledge base.

Control who can access your knowledge base by making it public, private for your team, or password-protected.

Configure a custom domain name for your knowledge base so it appears on your own branded URL instead of SupportBee's.

Connect your knowledge base with email ticketing to suggest relevant articles when handling support tickets.

Add a contact form to your knowledge base so customers can submit tickets directly from help articles.

Learn about SupportBee's DMCA compliance policies and how to report copyright infringement on hosted content.

Embed your knowledge base articles and search directly on your website using the Hive embeddable widget.