Knowledge Base Software

Setting up, adding content, integration with email ticketing, custom domain setup, visibility, and customization.

Custom domain setup

Configure your own domain name for your knowledge base site instead of using SupportBee's default.

Create and configure your knowledge base site with publishing controls and analytics tracking.

Learn about SupportBee's DMCA compliance and copyright infringement reporting procedures.

Create categories and articles with images, videos, and attachments for your knowledge base.

Create and publish self-service documentation to help customers find answers before contacting support.

Restrict access to your knowledge base with password protection for private or internal documentation.

Customize your knowledge base appearance with branding, colors, and layout options.

Add a contact form to your knowledge base so customers can submit tickets directly from help articles.

Connect your knowledge base with email ticketing to suggest relevant articles when handling support tickets.

Control which articles and categories are visible to the public versus kept private or unpublished.