Email Setup
Forwarding tickets, Auto-responder, Spam filtering, Customer satisfaction ratings, and more.
Connecting your email inbox with SupportBee
Connect your Gmail or Outlook inbox to automatically receive support emails as tickets in SupportBee.
Setting up an Auto-Responder
Create automated acknowledgment emails for new tickets and notify customers when tickets are archived.
Setting up an email copy on all tickets
Send automatic BCC copies of all support replies to specific email addresses for recordkeeping and oversight.
Using Customer Satisfaction Ratings
Collect customer feedback ratings and comments after ticket resolution to measure support effectiveness.
Automatic spam filtering
Enable automatic spam detection to filter suspicious emails and keep your inbox clean and focused.
Working with filters
Automate ticket routing, labeling, and assignments with conditional filters based on email content.
Migrating to a new email provider
Learn how to update your SupportBee email setup when switching from SMTP/forwarding to Gmail or Outlook.
SMTP server setup (Legacy)
Configure SMTP server settings for legacy forwarding setups to send replies to customers from SupportBee.