Email Setup

Forwarding tickets, Auto-responder, Spam filtering, Customer satisfaction ratings, and more.

Setting up an Auto-Responder

Create automated acknowledgment emails for new tickets and notify customers when tickets are archived.

Configure SMTP server settings for legacy forwarding setups to send replies to customers from SupportBee.

Connect your Gmail or Outlook inbox to automatically receive support emails as tickets in SupportBee.

Set up multiple email addresses in SupportBee and automatically route tickets to specific agents or teams.

Enable automatic spam detection to filter suspicious emails and keep your inbox clean and focused.

Send automatic BCC copies of all support replies to specific email addresses for recordkeeping and oversight.

Collect customer feedback ratings and comments after ticket resolution to measure support effectiveness.