Email Setup
Learn how to set up email forwarding, configure auto-responders, manage spam filtering, enable customer satisfaction ratings, and more.
Connecting your email inbox with SupportBee
Connect your Gmail, Outlook, or custom email inbox to automatically receive support emails as tickets in SupportBee.
Setting up Automatic Responses
Create automated acknowledgment emails for new tickets and notify customers when tickets are archived.
Setting up an email copy on all tickets
Send automatic BCC copies of all support replies to specific email addresses for recordkeeping and oversight.
Using Customer Satisfaction Ratings
Collect customer feedback ratings and comments after ticket resolution to measure support effectiveness.
Automatic spam filtering
Enable automatic spam detection to filter out suspicious emails and keep your SupportBee inbox clean and focused on real tickets.
Working with filters
Automate ticket routing, labeling, and team assignments with conditional filters based on email subject and content.
Migrating to a new email provider
Learn how to update your SupportBee email setup when switching from SMTP/forwarding to Gmail or Outlook.
SMTP server setup
Configure SMTP server settings to send replies to customers from SupportBee when using email forwarding or a non-native email provider.
Using Contact Forms
Embed a contact form on your website or integrate third-party form builders to create tickets in SupportBee.
Email deliverability
Understand why emails sent from SupportBee may not reach recipients, and how to troubleshoot delivery issues with your email provider.
Managing email addresses
Add, remove, and manage the email addresses connected to your SupportBee account, including aliases, group addresses, and forwarding configuration.
Supported email providers
Which email providers SupportBee integrates with natively, which work via SMTP, and which protocols are supported.