Emails slipping through the cracks?

Your team needs more than a shared password — it needs team inbox software

Most teams start with a shared email account. It works at first. But as your team grows, sharing one login breaks down fast. Emails get missed. Two agents reply to the same customer. Nobody knows who owns what.

SupportBee's team inbox software fixes this. Your team gets the familiar feel of email with real collaboration built in. Assign tickets to the right person. Discuss issues with internal comments. Share draft replies for review before sending. Every email is tracked, assigned, and visible to the whole team.

Team inbox features for effective email collaboration

Packed with the must-have features for team email collaboration

Lightning Fast

New tickets show up in your team inbox within a minute. Screens update on their own — no need to hit refresh.

Simple Workflow

Every ticket in your team inbox is either Answered, Unanswered, or Archived. You always know what needs attention. Add labels to organize tickets your way.

Comments for Discussions

Need input from a teammate? Add a comment to any ticket. Comments are private — your customers never see them. It's a quick way to loop someone in without forwarding emails around.

Draft Replies

Writing to an important customer? Save your reply as a draft and tag a teammate to review it before you send. Fewer mistakes, better answers.

Assignments

Assign any ticket to a specific agent. Each agent gets a private inbox with just their tickets, split into Answered and Unanswered. Everyone knows what they own.

Team inbox software that's easy to set up

Our guiding philosophy is to keep team inbox software easy to set up and use.

Five Minutes Setup

SupportBee is designed to get you up and running in under five minutes.

Multiple Brands

Support multiple brands with ease in SupportBee using email signatures and other features.

Privacy Controls

Ensure the privacy of tickets by making them accessible only to the right agents or teams.

Team Inbox for better organization

Create teams and assign tickets to them

Organize your team inbox with multiple teams

Create teams for each department — Sales, Billing, Support. Add the right people to each. Every team gets its own view of the inbox.

Assign tickets to teams and specific team members

Just like you can assign tickets to agents, they can also be assigned to a team, and then further assigned to specific members of the team.

Private Team Inboxes

Teams can be set up so all the tickets assigned to them — manually or automatically — are visible only to team members. This keeps each team's inbox focused and clutter-free.

Manage your customer support without losing your mind

Easy to use reports, automation, and accountability make your customer support easy to manage

Reports

Track what matters: first response time, ticket volume, and replies per agent or team. See trends over 30 days. Filter by agent, team, or label to find what needs attention.

Automation

Use Snippets for quick replies. Set up Filters to route tickets automatically. Connect with popular customer service software through integrations. Scale your customer support without losing the personal touch.

Audit Trail

Every action on a ticket is logged — who did what and when. When multiple people handle customer emails, this accountability keeps the team honest and makes it easy to trace any issue.

Team Inbox Software for Customer Support