Privacy Policy

Personal Information Provided by Users

SupportBee collects voluntarily-provided data including names and email addresses, usernames and passwords, contact preferences, payment information (processed by Stripe), billing addresses, and authentication data.

We do not process sensitive information regarding race, ethnicity, sexual orientation, or religious beliefs.

Information Automatically Collected

The platform automatically gathers IP addresses and browser characteristics, device information and operating system details, location data (based on IP address), log and usage data, and referral URLs and activity timestamps.

Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

SupportBee processes data for account creation and authentication, service delivery and support, administrative communications, marketing and promotional outreach, targeted advertising based on interests, security and fraud prevention, usage analytics and improvement, and campaign effectiveness measurement.

For EU/UK Users (GDPR)

We process data based on: Consent (withdrawable anytime), contract fulfillment, legitimate business interests, legal compliance obligations, and vital interest protection.

For Canadian Users

Express or implied consent applies, with exceptions for fraud prevention, business transactions, and legal requirements.

SupportBee shares information with ad networks and retargeting platforms, cloud computing and storage providers, data analytics services, payment processors, sales and marketing tools, social networks, authentication service providers, and performance monitoring tools.

They will not share your personal information with any organization apart from us.

The company uses cookies, web beacons, and pixels for security maintenance, site functionality and preferences, analytics tracking, and personalized advertising.

Google Analytics

Users can opt out via Google's opt-out tool and adjust ad preferences in Ads Settings.

When users register via Facebook, X, or similar platforms, SupportBee receives profile name and email, friends list, profile picture, and publicly-shared information.

We do not control, and are not responsible for, other uses of your personal information by your third-party social media provider.

We may transfer, store, and process your information in countries other than your own.

Servers are located in the United States. We use Standard Contractual Clauses for EEA/UK transfers. A Data Processing Addendum is available upon request.

No purpose in this notice will require us keeping your personal information for longer than three (3) months past the termination of the user's account.

After the retention period ends, data is either deleted or anonymized unless legal requirements mandate extended storage.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process.

No electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

We do not knowingly collect, solicit data from, or market to children under 18 years of age.

Users must be 18+ or obtain parental consent. Discovered minor data triggers account deactivation.

For EEA/UK/Switzerland/Canada Residents

You have the right to: access and copy personal data, request rectification or erasure, restrict processing, data portability, object to processing, and file complaints with data protection authorities.

Consent Withdrawal

Users can withdraw consent at any time without affecting prior lawful processing.

Marketing Opt-Out

You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send.

Account Management

Users can review, update, or delete account information through settings or via data subject access request.

SupportBee does not currently respond to DNT browser signals as no uniform technology standard exists.

Applicable States

California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia.

Collected Personal Information Categories

Identifiers: Names, contact details, IP addresses, email

Geolocation: Device location data

Network Activity: Browsing and interaction history

We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months.

Consumer Rights

You have the right to: know if data is processed, access personal information, correct inaccuracies, deletion, data portability, non-discrimination, and opt out of targeted advertising.

Request Process

Users submit data subject access requests through the platform's form or email [email protected]. Identity verification required.

California "Shine the Light" Law

California residents may request annual disclosure of third-party data sharing for marketing purposes.

If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.

Data Protection Officer

Email: [email protected]

Phone: +14157581245

Address: 440 N Barranca Ave, Suite 9214, Covina, CA 91723, USA

Users can submit formal requests to review, update, or delete personal information through the data subject access request form or by contacting the DPO directly.