About SupportBee

Our Philosophy

Software should stay simple as your team grows

Most help desk software tries to do everything. It adds AI chatbots, sales pipelines, knowledge bases with gamification, and analytics dashboards that nobody reads. Every year the feature list grows and the product gets harder to use.

We took the opposite path. SupportBee does one thing: it turns customer emails into organized tickets that your team can assign, discuss, and resolve together. It feels like email because it is email, with collaboration built in.

We have been building SupportBee since 2011. We are bootstrapped and profitable. We do not have investors pushing us to add features you do not need or raise prices to hit growth targets. We answer to our customers, not a board.