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Getting Started

Knowledge Base Software

Custom domain setup
DMCA
Password protecting the KB
Integrating a contact form
Adding content
Setting up
Visibility
What is a Knowledge base software?
Integration with email ticketing
Customization

Using Teams

Account Settings

Two-factor authentication (2FA)
Administering Billing and Plan Options
Signatures
Notification Settings
Deleting your support desk
Passwords

Customer Management

Creating and managing customer groups
Managing customers

Using third-party form builders with "reply-to"
Contact Support Form (embeddable)
Hive: Embeddable Knowledge Base

Working with Collaborators
Adding a profile picture
Adding Users
Understanding User Permissions

Working with filters

Managing labels

Time zone and business hours

Setting up time zone and business hours

Customer Portal Software

Ticket tracking with customer portal software

Setting up an email copy on all tickets
Automatic spam filtering
Using Customer Satisfaction Ratings
SMTP server setup (Legacy)
Adding multiple inboxes/email addresses
Setting up an Auto-Responder
Connecting your email inbox with SupportBee

Vulnerability Disclosure Program

Vulnerability Disclosure Program

Using Web Hooks
API Reference

Data Processing Addendum
List of sub processors

Handling Tickets

Tracking Performance with Reports
Archive a Ticket
Attaching files to tickets
Forwarding tickets outside SupportBee
Bulk Select Tickets
Ticket States
Using Images in Tickets
Changing sender or recipient for the ticket
Searching through tickets
Replying to Tickets
Adding CC and BCC to replies
Easy replying with snippets
Handling trash and spam tickets
Keyboard Shortcuts
Merging Tickets
Replying and Issuing Commands via Email
Assigning tickets to a User
Creating tickets from the interface
Viewing original email headers
Managing Private Tickets
Commenting on a ticket
Assigning tickets to a Team

Getting Started

Knowledge Base Software

Custom domain setup
DMCA
Password protecting the KB
Integrating a contact form
Adding content
Setting up
Visibility
What is a Knowledge base software?
Integration with email ticketing
Customization

Using Teams

Account Settings

Two-factor authentication (2FA)
Administering Billing and Plan Options
Signatures
Notification Settings
Deleting your support desk
Passwords

Customer Management

Creating and managing customer groups
Managing customers

Using third-party form builders with "reply-to"
Contact Support Form (embeddable)
Hive: Embeddable Knowledge Base

Working with Collaborators
Adding a profile picture
Adding Users
Understanding User Permissions

Working with filters

Managing labels

Time zone and business hours

Setting up time zone and business hours

Customer Portal Software

Ticket tracking with customer portal software

Setting up an email copy on all tickets
Automatic spam filtering
Using Customer Satisfaction Ratings
SMTP server setup (Legacy)
Adding multiple inboxes/email addresses
Setting up an Auto-Responder
Connecting your email inbox with SupportBee

Vulnerability Disclosure Program

Vulnerability Disclosure Program

Using Web Hooks
API Reference

Data Processing Addendum
List of sub processors

Handling Tickets

Tracking Performance with Reports
Archive a Ticket
Attaching files to tickets
Forwarding tickets outside SupportBee
Bulk Select Tickets
Ticket States
Using Images in Tickets
Changing sender or recipient for the ticket
Searching through tickets
Replying to Tickets
Adding CC and BCC to replies
Easy replying with snippets
Handling trash and spam tickets
Keyboard Shortcuts
Merging Tickets
Replying and Issuing Commands via Email
Assigning tickets to a User
Creating tickets from the interface
Viewing original email headers
Managing Private Tickets
Commenting on a ticket
Assigning tickets to a Team

Documentation / GDPR / List of sub processors

List of sub processors

Published 2024-01-22T20:35:55Z • Updated 2018-04-24T06:11:48Z

Please click this link for the list of sub-processors

Last Updated: Jan 22, 2023

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