How do I handle spam or trash tickets?
If you have tickets arriving that are spam or unnecessary, there are two ways to address the issue:
Mark the tickets as trash/spam. Tickets can be marked as trash/spam from the main ticket interface, or from a specific ticket window. Any ticket marked as trash or spam will be automatically moved to the trash and spam folders. They will not be counted against your monthly ticket limits.
Setup filters in your email client prior to forwarding them to your SupportBee account. This will ensure that personal emails, spam, trash, and any irrelevant emails do not end up in your SupportBee account. For information see Forwarding Your Support Emails