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Getting Started
Labels
Managing labels
Time zone and business hours
Setting up time zone and business hours
Handling Tickets
Archive a Ticket
Using Images in Tickets
Handling trash and spam tickets
Keyboard Shortcuts
Managing Private Tickets
Searching through tickets
Assigning tickets to a Team
Replying and Issuing Commands via Email
Adding CC and BCC to replies
Viewing original email headers
Changing sender or recipient for the ticket
Assigning tickets to a User
Bulk Select Tickets
Replying to Tickets
Forwarding tickets outside SupportBee
Creating tickets from the interface
Ticket States
Easy replying with snippets
Merging Tickets
Tracking Performance with Reports
Commenting on a ticket
Attaching files to tickets
Users
Adding a profile picture
Adding Users
Understanding User Permissions
Working with Collaborators
Email Setup
Using Customer Satisfaction Ratings
Connecting your email inbox with SupportBee
SMTP server setup (Legacy)
Automatic spam filtering
Setting up an email copy on all tickets
Adding multiple inboxes/email addresses
Setting up an Auto-Responder
GDPR
Data Processing Addendum
List of sub processors
Vulnerability Disclosure Program
Vulnerability Disclosure Program
Account Settings
Deleting your support desk
Signatures
Administering Billing and Plan Options
Notification Settings
Passwords
Two-factor authentication (2FA)
API
API Reference
Using Web Hooks
Customer Portal Software
Ticket tracking with customer portal software
Knowledge Base Software
Integrating a contact form
DMCA
Password protecting the KB
What is a Knowledge base software?
Custom domain setup
Integration with email ticketing
Visibility
Adding content
Customization
Setting up
Teams
Using Teams
Automation
Working with filters
Customer Management
Creating and managing customer groups
Managing customers
Forms
Contact Support Form (embeddable)
Hive: Embeddable Knowledge Base
Using third-party form builders with "reply-to"
Getting Started
Labels
Managing labels
Time zone and business hours
Setting up time zone and business hours
Handling Tickets
Archive a Ticket
Using Images in Tickets
Handling trash and spam tickets
Keyboard Shortcuts
Managing Private Tickets
Searching through tickets
Assigning tickets to a Team
Replying and Issuing Commands via Email
Adding CC and BCC to replies
Viewing original email headers
Changing sender or recipient for the ticket
Assigning tickets to a User
Bulk Select Tickets
Replying to Tickets
Forwarding tickets outside SupportBee
Creating tickets from the interface
Ticket States
Easy replying with snippets
Merging Tickets
Tracking Performance with Reports
Commenting on a ticket
Attaching files to tickets
Users
Adding a profile picture
Adding Users
Understanding User Permissions
Working with Collaborators
Email Setup
Using Customer Satisfaction Ratings
Connecting your email inbox with SupportBee
SMTP server setup (Legacy)
Automatic spam filtering
Setting up an email copy on all tickets
Adding multiple inboxes/email addresses
Setting up an Auto-Responder
GDPR
Data Processing Addendum
List of sub processors
Vulnerability Disclosure Program
Vulnerability Disclosure Program
Account Settings
Deleting your support desk
Signatures
Administering Billing and Plan Options
Notification Settings
Passwords
Two-factor authentication (2FA)
API
API Reference
Using Web Hooks
Customer Portal Software
Ticket tracking with customer portal software
Knowledge Base Software
Integrating a contact form
DMCA
Password protecting the KB
What is a Knowledge base software?
Custom domain setup
Integration with email ticketing
Visibility
Adding content
Customization
Setting up
Teams
Using Teams
Automation
Working with filters
Customer Management
Creating and managing customer groups
Managing customers
Forms
Contact Support Form (embeddable)
Hive: Embeddable Knowledge Base
Using third-party form builders with "reply-to"
Documentation
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Vulnerability Disclosure Program
Vulnerability Disclosure Program
Vulnerability Disclosure Program
Report security vulnerabilities responsibly to help keep SupportBee and user data secure.