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Getting Started
Time zone and business hours
Setting up time zone and business hours
API
Using Web Hooks
API Reference
Forms
Using third-party form builders with "reply-to"
Contact Support Form (embeddable)
Hive: Embeddable Knowledge Base
Handling Tickets
Archive a Ticket
Commenting on a ticket
Easy replying with snippets
Replying and Issuing Commands via Email
Viewing original email headers
Changing sender or recipient for the ticket
Assigning tickets to a User
Attaching files to tickets
Creating tickets from the interface
Merging Tickets
Replying to Tickets
Using Images in Tickets
Managing Private Tickets
Searching through tickets
Adding CC and BCC to replies
Keyboard Shortcuts
Ticket States
Handling trash and spam tickets
Forwarding tickets outside SupportBee
Assigning tickets to a Team
Bulk Select Tickets
Tracking Performance with Reports
Users
Understanding User Permissions
Adding a profile picture
Working with Collaborators
Adding Users
Vulnerability Disclosure Program
Vulnerability Disclosure Program
Automation
Working with filters
Customer Portal Software
Ticket tracking with customer portal software
Email Setup
Setting up an email copy on all tickets
Using Customer Satisfaction Ratings
Automatic spam filtering
Connecting your email inbox with SupportBee
SMTP server setup (Legacy)
Adding multiple inboxes/email addresses
Setting up an Auto-Responder
Account Settings
Passwords
Administering Billing and Plan Options
Two-factor authentication (2FA)
Notification Settings
Signatures
Deleting your support desk
Customer Management
Managing customers
Creating and managing customer groups
GDPR
Data Processing Addendum
List of sub processors
Knowledge Base Software
Visibility
What is a Knowledge base software?
Adding content
Custom domain setup
Integration with email ticketing
Password protecting the KB
Integrating a contact form
Setting up
DMCA
Customization
Labels
Managing labels
Teams
Using Teams
Getting Started
Time zone and business hours
Setting up time zone and business hours
API
Using Web Hooks
API Reference
Forms
Using third-party form builders with "reply-to"
Contact Support Form (embeddable)
Hive: Embeddable Knowledge Base
Handling Tickets
Archive a Ticket
Commenting on a ticket
Easy replying with snippets
Replying and Issuing Commands via Email
Viewing original email headers
Changing sender or recipient for the ticket
Assigning tickets to a User
Attaching files to tickets
Creating tickets from the interface
Merging Tickets
Replying to Tickets
Using Images in Tickets
Managing Private Tickets
Searching through tickets
Adding CC and BCC to replies
Keyboard Shortcuts
Ticket States
Handling trash and spam tickets
Forwarding tickets outside SupportBee
Assigning tickets to a Team
Bulk Select Tickets
Tracking Performance with Reports
Users
Understanding User Permissions
Adding a profile picture
Working with Collaborators
Adding Users
Vulnerability Disclosure Program
Vulnerability Disclosure Program
Automation
Working with filters
Customer Portal Software
Ticket tracking with customer portal software
Email Setup
Setting up an email copy on all tickets
Using Customer Satisfaction Ratings
Automatic spam filtering
Connecting your email inbox with SupportBee
SMTP server setup (Legacy)
Adding multiple inboxes/email addresses
Setting up an Auto-Responder
Account Settings
Passwords
Administering Billing and Plan Options
Two-factor authentication (2FA)
Notification Settings
Signatures
Deleting your support desk
Customer Management
Managing customers
Creating and managing customer groups
GDPR
Data Processing Addendum
List of sub processors
Knowledge Base Software
Visibility
What is a Knowledge base software?
Adding content
Custom domain setup
Integration with email ticketing
Password protecting the KB
Integrating a contact form
Setting up
DMCA
Customization
Labels
Managing labels
Teams
Using Teams
Documentation
/
Vulnerability Disclosure Program
Vulnerability Disclosure Program
Vulnerability Disclosure Program
Report security vulnerabilities responsibly to help keep SupportBee and user data secure.