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Getting Started
Email Setup
Connecting your email inbox with SupportBee
Setting up an Auto-Responder
Setting up an email copy on all tickets
Using Customer Satisfaction Ratings
Automatic spam filtering
Working with filters
Migrating to a new email provider
SMTP server setup (Legacy)
Handling Tickets
Ticket States
Replying to Tickets
Commenting on a ticket
Easy replying with snippets
Using Images in Tickets
Attaching files to tickets
Assigning tickets to a User
Assigning tickets to a Team
Managing labels
Archive a Ticket
Handling trash and spam tickets
Merging Tickets
Forwarding tickets outside SupportBee
Changing sender or recipient for the ticket
Managing Private Tickets
Creating tickets from the interface
Replying and Issuing Commands via Email
Bulk Select Tickets
Searching through tickets
Viewing original email headers
Keyboard Shortcuts
Tracking Performance with Reports
Users
Adding Users
Understanding User Permissions
Using Teams
Working with Collaborators
Adding a profile picture
Customer Management
Managing customers
Creating and managing customer groups
Knowledge Base Software
What is a Knowledge base software?
Setting up
Adding content
Customization
Visibility
Password protecting the KB
Custom domain setup
Integration with email ticketing
Integrating a contact form
DMCA
Customer Portal Software
Ticket tracking with customer portal software
Forms
Contact Support Form (embeddable)
Hive: Embeddable Knowledge Base
Using third-party form builders with "reply-to"
Time zone and business hours
Setting up time zone and business hours
Account Settings
Notification Settings
Signatures
Passwords
Two-factor authentication (2FA)
Administering Billing and Plan Options
Deleting your support desk
API
API Reference
Using Web Hooks
GDPR
Data Processing Addendum
List of sub processors
Vulnerability Disclosure Program
Vulnerability Disclosure Program
Getting Started
Email Setup
Connecting your email inbox with SupportBee
Setting up an Auto-Responder
Setting up an email copy on all tickets
Using Customer Satisfaction Ratings
Automatic spam filtering
Working with filters
Migrating to a new email provider
SMTP server setup (Legacy)
Handling Tickets
Ticket States
Replying to Tickets
Commenting on a ticket
Easy replying with snippets
Using Images in Tickets
Attaching files to tickets
Assigning tickets to a User
Assigning tickets to a Team
Managing labels
Archive a Ticket
Handling trash and spam tickets
Merging Tickets
Forwarding tickets outside SupportBee
Changing sender or recipient for the ticket
Managing Private Tickets
Creating tickets from the interface
Replying and Issuing Commands via Email
Bulk Select Tickets
Searching through tickets
Viewing original email headers
Keyboard Shortcuts
Tracking Performance with Reports
Users
Adding Users
Understanding User Permissions
Using Teams
Working with Collaborators
Adding a profile picture
Customer Management
Managing customers
Creating and managing customer groups
Knowledge Base Software
What is a Knowledge base software?
Setting up
Adding content
Customization
Visibility
Password protecting the KB
Custom domain setup
Integration with email ticketing
Integrating a contact form
DMCA
Customer Portal Software
Ticket tracking with customer portal software
Forms
Contact Support Form (embeddable)
Hive: Embeddable Knowledge Base
Using third-party form builders with "reply-to"
Time zone and business hours
Setting up time zone and business hours
Account Settings
Notification Settings
Signatures
Passwords
Two-factor authentication (2FA)
Administering Billing and Plan Options
Deleting your support desk
API
API Reference
Using Web Hooks
GDPR
Data Processing Addendum
List of sub processors
Vulnerability Disclosure Program
Vulnerability Disclosure Program
Documentation
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Vulnerability Disclosure Program
Vulnerability Disclosure Program
Vulnerability Disclosure Program
Report security vulnerabilities responsibly to help keep SupportBee and user data secure.