15 Best CRM Tools for Customer Service Teams
Looking for a CRM that goes beyond sales? These 15 CRM tools help customer service teams manage contacts, track tickets, and deliver better support experiences.
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Read the latest articles about customer support and team collaboration
How to Forward Email in Google Groups: A Step-by-Step Guide
Easily forward Google Group emails to other tools for customer support, sales, or any other business needs
How to Set Up and Manage an Office 365 Shared Email Account
Streamline your team's communication with an Office 365 Shared Mailbox! Perfect for customer support or internal coordination, it allows multiple users to manage emails from a single address without needing extra licenses. Check out our latest blog for a step-by-step guide on setting it up!
25 Ready-to-Use Canned Response Templates for Customer Service [2025]
Copy-paste canned response templates for customer service teams. Ready-to-use examples for greetings, complaints, refunds, technical support, and more.
10 Most Effective Ways To Automate Emails in Gmail
Learn how to automate your Gmail emails for better organization and increased productivity. Discover methods like filters, labels, scheduling, and more to streamline your inbox management.
Google Docs vs Office 365: Features & Pricing Guide
Discover everything about Google Docs - from features and pricing to real-time collaboration tools. Plus, see how it stacks up against Office 365 to help you choose the right platform.
How To View Multiple Gmail Accounts in One Inbox
Tired of switching between Gmail accounts? Discover how to view all your emails in one inbox and improve productivity with easy-to-follow steps and organization tips.
How to Create a Shared Mailbox in Google Workspace (2025 Guide)
Complete guide to creating a shared mailbox in Google Workspace. Learn both delegation and Collaborative Inbox methods with step-by-step instructions.
How To Create a Shared Inbox in Gmail (2025 Guide)
Learn 3 ways to create a shared inbox in Gmail: delegation, Google Groups, and third-party tools. Step-by-step 2025 guide with screenshots and troubleshooting tips.
How To Merge Your Gmail Accounts into One
Operating multiple Gmail accounts? Discover how to merge them into one inbox with email forwarding and data importing for a more organized workflow.
How To Use Google Groups as a Collaborative Inbox
Learn how to set up Google Groups as a collaborative inbox to streamline team communication, assign tasks, and track inquiries all in one place.
Automate Gmail Attachment Downloads with Apps Script
If your email is hosted on Google, you can easily use Google Apps Script to automate tasks like mass downloading image attachments. Even if you’re not a developer, it’s a simple process: just copy and paste the provided script. Start by logging into the Google Account associated with the email you want to use for this task. Once logged in, you can quickly set up the script to download image attachments from your Gmail. Follow the guide at Google Apps Script to get started—it’s user-friendly, e
Google Workspace vs. Office 365: In-Depth Comparison
Learn how Google Workspace and Office 365 compare in terms of apps, storage, security, and integrations. Plus, explore a customer support alternative.
How to Create a Group Email in Gmail
Want to email multiple people at once? Find out how to set up group emails in Gmail with easy-to-follow steps, tips, and helpful alternatives.
15 Tips to Organize Your Gmail Inbox
Overwhelmed by your Gmail inbox? Follow these 15 tips for organizing emails, from customizing layouts to archiving old messages.
What is Customer Engagement (and Why Is It Important)?
Customer engagement is vital to your business's success. Here's what you need to know about customer engagement, why it matters, and how to improve it.
![Building a Customer-Centric Culture: 6 Ways to Make It Real [2025]](https://public.supportbee.com/img/blog/2024-09-09-how-companies-can-build-a-customer-centric-culture/supportbee-customercentric.png)
Building a Customer-Centric Culture: 6 Ways to Make It Real [2025]
Only 14% of companies are truly customer-centric. Learn how to build a customer-centric culture through values, hiring, training, and technology.
![How to Build a Customer-Centric Strategy: 7 Proven Steps [2025]](https://public.supportbee.com/img/blog/2024-09-07-steps-to-building-a-customer-centric-strategy/supportbee-customer-centric.png)
How to Build a Customer-Centric Strategy: 7 Proven Steps [2025]
A step-by-step guide to creating a customer-centric strategy. Learn how to collect feedback, use data, train teams, and develop products that put customers first.
What is Customer Retention (and Why Is It Important)?
A look at customer retention, how to calculate it, and a few of the most crucial reasons to prioritize customer retention in your business.
6 Ways to Improve Customer Satisfaction
Customer satisfaction is a key competitive differentiator today. Use these six proven strategies to create an exceptional customer experience and improve customer satisfaction.
The Ultimate Goal of Customer Relationship Management
What's the goal of CRM? In this post, we'll discuss the ultimate goal of customer relationship management and how you can use it to your advantage.
50 Best Customer Feedback Tools for Small Business Owners
Customer feedback is a valuable resource for every small business. These 50 customer feedback tools help small businesses collect authentic customer feedback to improve the customer experience.
50 Best Customer Service Software Tools for Customer Support
These 50 customer service software tools for customer support streamline your customer support services, from customer relationship management to social media customer support.
Customer Support vs. Customer Service Explained
Learn about the differences between customer support and customer service, from the nature of the activities to how each is measured.
101 Customer Service Tips: Training & Best Practices
Expert customer service tips including training tips, best practices for dealing with difficult customers, how to leverage technology to improve customer service, and more.
5 Reasons You Should be Using a Cloud-Based Helpdesk
A cloud based helpdesk can streamline your customer support and help you deliver better customer service to your customers. Read on to learn more!
What is Customer Relations (and Why is It Important)?
Customer relations is the ongoing effort of building and nurturing relationships with customers. Learn more about customer relations and why it matters.
![What Is Customer Support? Definition, Importance & Best Practices [2026]](https://public.supportbee.com/img/blog/what-is-customer-support/hero.jpg)
What Is Customer Support? Definition, Importance & Best Practices [2026]
Customer support is the team and processes that help customers solve problems with your product or service. Learn why it matters and how to do it well.
What is Customer Service Experience?
If you're focused on customer service, considering the customer service experience is a must. Here's what you need to know about providing an exceptional customer service experience.
50 Best Customer Service Articles & Expert Tips
These 50 articles on customer service offer expert customer service tips, best practices, industry statistics and trends, and more.
What is Customer Success (and Why is It Important)?
Customer success (CS) takes a proactive approach to customer satisfaction. Learn more about customer success and how to implement a CS program.
6 Examples of Great Email Replies to Customer Complaints
Handling customer complaints requires a careful, delicate approach. Use these 6 examples email replies to customer complaints for better results.
4 Basics Of Using Social Media For Customer Support
Take a look at 4 tips for providing stellar customer support via social media. Create a better social media customer support strategy by following these tips.
The 7 must-have features in an email collaboration software
Boost your team's email collaboration with features like real-time updates, group privacy, audit trails, personalized signatures, and integrations.
6 Reasons Your Team Should be Using a Shared Inbox
If you've been thinking about implementing a shared inbox for your team, here are six compelling reasons why a shared inbox is an excellent team collaboration tool.
50 Best Customer Service Resources & Guides
Learn about providing top-notch customer care with these top-quality customer care resources, including blogs, tutorials, books, guides, and more.
50 Best Survey Questions to Measure Customer Satisfaction
Not sure where to begin to develop your customer satisfaction survey? These 50 questions will help you measure every facet of the customer experience.
26 Best Shared Inbox Tools to Manage Team Emails
Looking for a shared inbox for your team? We have compiled a list of 25 best shared inbox tools that you can start using today!
26 Experts Reveal the #1 Customer Service Skill
Our 26 experts discuss the top customer service skill that matters. Taking ownership, listening, and other important skills that you can start using today!
Customer Satisfaction Metrics: 4 Key Measures to Track
Learn the 4 essential customer satisfaction metrics every business should track: NPS, CSAT, CES, and Customer Churn. Improve customer service with data-driven insights.
5 Best Practices to Improve Customer Service
Learn the best practices for improving your customer service to delight your customers and retain them for years!
50 Best Customer Service Blogs You Should be Reading
A list of the 50 best customer service blogs that you should be reading to improve your customer service game
![What Is a Customer Portal? Benefits, Features & Best Practices [2025]](https://public.supportbee.com/img/blog/what-is-customer-portal/hero.jpg)
What Is a Customer Portal? Benefits, Features & Best Practices [2025]
A customer portal is a self-service platform where customers can submit tickets, track requests, and access support resources. Learn how to implement one.
7 Ways to Handle Customer Complaints Effectively
Learn 7 ways your customer service team can handle customer complaints to ensure customer satisfaction and happiness