How to Forward Email in Google Groups: A Step-by-Step Guide
Easily forward Google Group emails to other tools for customer support, sales, or any other business needs
Hana Mohan
Founder of SupportBee, passionate about building great customer support tools.
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How to Set Up and Manage an Office 365 Shared Email Account
Streamline your team's communication with an Office 365 Shared Mailbox! Perfect for customer support or internal coordination, it allows multiple users to manage emails from a single address without needing extra licenses. Check out our latest blog for a step-by-step guide on setting it up!
Top 15 Canned Response Templates for Customer Service Success
Learn how to craft effective canned responses that enhance your communication skills. Read the article for practical tips and improve your messaging today.
10 Most Effective Ways To Automate Emails in Gmail
Learn how to automate your Gmail emails for better organization and increased productivity. Discover methods like filters, labels, scheduling, and more to streamline your inbox management.
Google Docs vs Office 365: Which Is Better and How To Choose
Not sure whether Google Docs or Office 365 is right for you? Our guide breaks down the differences in features, pricing, and collaboration tools to help you decide.
How To View Multiple Gmail Accounts in One Inbox
Tired of switching between Gmail accounts? Discover how to view all your emails in one inbox and improve productivity with easy-to-follow steps and organization tips.
How To Create a Shared Mailbox in Google Workspace (in 4 Steps)
Simplify team collaboration and email management with a shared mailbox in Google Workspace. Learn how to set it up in 4 easy steps.
How To Create a Shared Inbox in Gmail (in 5 Steps)
Explore how to create a Gmail shared inbox in minutes. This guide provides step-by-step instructions for setting up delegated accounts or using Google Groups for collaboration.
How To Merge Your Gmail Accounts into One
Operating multiple Gmail accounts? Discover how to merge them into one inbox with email forwarding and data importing for a more organized workflow.
How To Use Google Groups as a Collaborative Inbox
Learn how to set up Google Groups as a collaborative inbox to streamline team communication, assign tasks, and track inquiries all in one place.
Automating Attachment Downloads from Gmail: How to Use Google Apps Script for Mass Image Exports
If your email is hosted on Google, you can easily use Google Apps Script to automate tasks like mass downloading image attachments. Even if you’re not a developer, it’s a simple process: just copy and paste the provided script. Start by logging into the Google Account associated with the email you want to use for this task. Once logged in, you can quickly set up the script to download image attachments from your Gmail. Follow the guide at Google Apps Script to get started—it’s user-friendly, e
Google Workspace vs. Office 365: In-Depth Comparison
Learn how Google Workspace and Office 365 compare in terms of apps, storage, security, and integrations. Plus, explore a customer support alternative.
How to Create a Group Email in Gmail
Want to email multiple people at once? Find out how to set up group emails in Gmail with easy-to-follow steps, tips, and helpful alternatives.
15 Tips to Organize Your Gmail Inbox
Overwhelmed by your Gmail inbox? Follow these 15 tips for organizing emails, from customizing layouts to archiving old messages.
What is Customer Engagement (and Why Is It Important)?
Customer engagement is vital to your business's success. Here's what you need to know about customer engagement, why it matters, and how to improve it.
6 Ways Companies Can Build a Customer-Centric Culture
Looking to develop a more customer-centric culture in your company? Here are 6 proven ways to build a customer-centric culture.
4 Customer Experience Strategies That Work Every Time
Want to improve the customer experience? These 4 proven customer experience strategies work every time.
7 Steps to Building a Customer-Centric Strategy
Wondering how to create a customer-centric strategy for your organization? These 7 steps will help you create a strategy that puts your customers at the center of everything you do.
How Customer Service And Marketing Teams Can Join Forces to Boost CX
Learn how customer service and marketing teams can work together to provide exceptional customer experiences for your business.
What is Customer Retention (and Why Is It Important)?
A look at customer retention, how to calculate it, and a few of the most crucial reasons to prioritize customer retention in your business.
6 Top Customer Retention Strategies You Can Implement Today
Put these six proven customer retention strategies in place to enhance customer satisfaction, cultivate loyalty, and foster repeat business.
6 Ways to Improve Customer Satisfaction
Customer satisfaction is a key competitive differentiator today. Use these six proven strategies to create an exceptional customer experience and improve customer satisfaction.
7 Best Shared Inbox Integrations for Better Team Collaboration
Use these seven leading shared inbox integrations to improve team collaboration and customer support.
What is the Ultimate Goal of Customer Relationship Management?
What's the goal of CRM? In this post, we'll discuss the ultimate goal of customer relationship management and how you can use it to your advantage.
6 Ways to Stop Customer Service Complaints (Before They Happen)
Every company wants to minimize customer service complaints, but how can you stop them before they happen? These 6 tactics will help you identify and resolve customer service complaints before they happen.
6 Ways Companies Are Using Teams to Increase Customer Satisfaction
Teamwork makes the dream work, especially when it comes to customer satisfaction. Here are 6 ways companies are leveraging team collaboration to improve customer satisfaction.
50 Best Customer Feedback Tools for Small Business Owners
Customer feedback is a valuable resource for every small business. These 50 customer feedback tools help small businesses collect authentic customer feedback to improve the customer experience.
50 Best Customer Service Software Tools for Customer Support
These 50 customer service software tools for customer support streamline your customer support services, from customer relationship management to social media customer support.
Customer Support vs. Customer Service: What’s the Difference?
Learn about the differences between customer support and customer service, from the nature of the activities to how each is measured.
How to Write the Ideal Knowledge Base Article
Want to write knowledge base articles that really help your customers? Follow these tips to write more effective knowledge base articles.
How to Create a Powerful Knowledge Base for Your Customers
A well designed knowledge base can reduce your customer support costs and deliver better customer service to your customers. We show you how to do it!
101 Customer Service Tips: Training, Dealing with Difficult Customers & More
Expert customer service tips including training tips, best practices for dealing with difficult customers, how to leverage technology to improve customer service, and more.
5 Reasons You Should be Using a Cloud-Based Helpdesk
A cloud based helpdesk can streamline your customer support and help you deliver better customer service to your customers. Read on to learn more!
What is Customer Relations (and Why is It Important)?
Customer relations is the ongoing effort of building and nurturing relationships with customers. Learn more about customer relations and why it matters.
What is Customer Support (and Why is It Important)?
Learn about customer support, how it differs from customer service and customer success, and best practices for providing top-notch customer support.
What is Customer Service Experience (and Why is It Important)?
If you're focused on customer service, considering the customer service experience is a must. Here's what you need to know about providing an exceptional customer service experience.
31 Customer Service Experts Reveal the Most Effective Ways to Measure Customer Satisfaction
We asked 31 customer service experts to share the best ways to measure customer satisfaction. Here's what they had to say.
6 Important Questions to Ask on Customer Feedback Surveys
Ask these six important questions to get better insights from your customer feedback surveys.
5 Best Practices to Effectively Manage Your Ticketing System
Leverage these five best practices to effectively manage your ticketing system for better, more efficient customer support.
50 Best Articles on Customer Service to Help You Provide Exceptional Customer Service Experiences
These 50 articles on customer service offer expert customer service tips, best practices, industry statistics and trends, and more.
What is Customer Success (and Why is It Important)?
Customer success (CS) takes a proactive approach to customer satisfaction. Learn more about customer success and how to implement a CS program.
6 Examples of Great Email Replies to Customer Complaints
Handling customer complaints requires a careful, delicate approach. Use these 6 examples email replies to customer complaints for better results.
Guide to Customer Portals
Wondering how customer portals can benefit your business and improve customer support? Here's everything you need to know about leveraging customer portals to enhance customer satisfaction.
4 Basics Of Using Social Media For Customer Support
Take a look at 4 tips for providing stellar customer support via social media. Create a better social media customer support strategy by following these tips.
25 Customer Service Experts Share Their Most Important Tips for Providing Unmatched Customer Care
We asked 25 customer service experts to share their top tips for providing unmatched customer care. Here's what they had to say.
The 7 must-have features in an email collaboration software
Boost your team's email collaboration with features like real-time updates, group privacy, audit trails, personalized signatures, and integrations.
6 Reasons Your Team Should be Using a Shared Inbox
If you've been thinking about implementing a shared inbox for your team, here are six compelling reasons why a shared inbox is an excellent team collaboration tool.
5 guidelines for support that ensure customer satisfaction
Discover how to improve customer satisfaction with real human-centered guidelines, empathy, and authenticity—going beyond mere metrics.
What is Customer Service (and Why Is It Important)?
Learn what customer service really means and how it impacts your business both positively and negatively.
50 Best Customer Care Resources to Learn About Providing Top-Notch Customer Care
Learn about providing top-notch customer care with these top-quality customer care resources, including blogs, tutorials, books, guides, and more.
50 Best Survey Questions to Measure Customer Satisfaction
Not sure where to begin to develop your customer satisfaction survey? These 50 questions will help you measure every facet of the customer experience.
4 Ways Collaborative Inboxes Improve Your Customer Support Processes
A collaborative inbox can help your team collaborate on customer service issues without stepping on each other's toes. Learn why you should set one up today!
4 reasons why your project management app should talk to your help desk software
The interaction between your help desk software and project management is important for effective collaboration
Should your developers be in the front lines of customer support?
In the early stages of a product, developers are best suited to handle first level tech support.
26 Best Shared Inbox Tools to Manage Team Emails
Looking for a shared inbox for your team? We have compiled a list of 25 best shared inbox tools that you can start using today!
26 Experts Reveal the #1 Customer Service Skill
Our 26 experts discuss the top customer service skill that matters. Taking ownership, listening, and other important skills that you can start using today!
What does it take to make your first hire deliver effective customer service?
There is a step-by-step process to deliver effective customer service.
4 Customer Satisfaction Metrics You Should be Measuring
Measure these four important customer service metrics to improve your organization's customer service and delight your customers.
5 Best Practices to Improve Customer Service
Learn the best practices for improving your customer service to delight your customers and retain them for years!
50 Best Customer Service Blogs You Should be Reading
A list of the 50 best customer service blogs that you should be reading to improve your customer service game
What is a Customer Portal? Benefits & Best Practices
A customer portal helps your customers submit and track service requests. In this post we show you how to implement one for your organization.
7 Ways Your Customer Service Team Can Handle Customer Complaints
Learn 7 ways your customer service team can handle customer complaints to ensure customer satisfaction and happiness
Customer service interview questions that every hiring manager should ask
A list of customer support interview questions that help you in hiring the right candidate
10 Customer service skills that matter in the SAAS world
A list of 10 important customer service skills that matter if you are hiring for support or have a client facing job
How Digital Marketing Agency iProv Prioritizes Customer Service with SupportBee
iProv COO Patrick Laughlin needed a better way to manage the support needs of his company's growing customer base. SupportBee checked all the boxes.
4 Stellar Strategies To Keep Customers Coming Back for More
"It is not enough that you have a great product or service. The harsh truth is that it is difficult to keep your customers happy." says Uwe Dreissigacker, founder of InvoiceBerry. Read more in his guest post!