How to Forward Email in Google Groups: A Step-by-Step Guide
Easily forward Google Group emails to other tools for customer support, sales, or any other business needs
Customer Support
Customer Support vs. Customer Service: What’s the Difference?
Learn about the differences between customer support and customer service, from the nature of the activities to how each is measured.
How to Write the Ideal Knowledge Base Article
Want to write knowledge base articles that really help your customers? Follow these tips to write more effective knowledge base articles.
How to Create a Powerful Knowledge Base for Your Customers
A well designed knowledge base can reduce your customer support costs and deliver better customer service to your customers. We show you how to do it!
101 Customer Service Tips: Training, Dealing with Difficult Customers & More
Expert customer service tips including training tips, best practices for dealing with difficult customers, how to leverage technology to improve customer service, and more.
5 Reasons You Should be Using a Cloud-Based Helpdesk
A cloud based helpdesk can streamline your customer support and help you deliver better customer service to your customers. Read on to learn more!
What is Customer Relations (and Why is It Important)?
Customer relations is the ongoing effort of building and nurturing relationships with customers. Learn more about customer relations and why it matters.
What is Customer Support (and Why is It Important)?
Learn about customer support, how it differs from customer service and customer success, and best practices for providing top-notch customer support.
What is Customer Service Experience (and Why is It Important)?
If you're focused on customer service, considering the customer service experience is a must. Here's what you need to know about providing an exceptional customer service experience.
31 Customer Service Experts Reveal the Most Effective Ways to Measure Customer Satisfaction
We asked 31 customer service experts to share the best ways to measure customer satisfaction. Here's what they had to say.
6 Important Questions to Ask on Customer Feedback Surveys
Ask these six important questions to get better insights from your customer feedback surveys.
5 Best Practices to Effectively Manage Your Ticketing System
Leverage these five best practices to effectively manage your ticketing system for better, more efficient customer support.
50 Best Articles on Customer Service to Help You Provide Exceptional Customer Service Experiences
These 50 articles on customer service offer expert customer service tips, best practices, industry statistics and trends, and more.
What is Customer Success (and Why is It Important)?
Customer success (CS) takes a proactive approach to customer satisfaction. Learn more about customer success and how to implement a CS program.
6 Examples of Great Email Replies to Customer Complaints
Handling customer complaints requires a careful, delicate approach. Use these 6 examples email replies to customer complaints for better results.
Guide to Customer Portals
Wondering how customer portals can benefit your business and improve customer support? Here's everything you need to know about leveraging customer portals to enhance customer satisfaction.
4 Basics Of Using Social Media For Customer Support
Take a look at 4 tips for providing stellar customer support via social media. Create a better social media customer support strategy by following these tips.
25 Customer Service Experts Share Their Most Important Tips for Providing Unmatched Customer Care
We asked 25 customer service experts to share their top tips for providing unmatched customer care. Here's what they had to say.
The 7 must-have features in an email collaboration software
Boost your team's email collaboration with features like real-time updates, group privacy, audit trails, personalized signatures, and integrations.
6 Reasons Your Team Should be Using a Shared Inbox
If you've been thinking about implementing a shared inbox for your team, here are six compelling reasons why a shared inbox is an excellent team collaboration tool.
5 guidelines for support that ensure customer satisfaction
Discover how to improve customer satisfaction with real human-centered guidelines, empathy, and authenticity—going beyond mere metrics.
What is Customer Service (and Why Is It Important)?
Learn what customer service really means and how it impacts your business both positively and negatively.
50 Best Customer Care Resources to Learn About Providing Top-Notch Customer Care
Learn about providing top-notch customer care with these top-quality customer care resources, including blogs, tutorials, books, guides, and more.
50 Best Survey Questions to Measure Customer Satisfaction
Not sure where to begin to develop your customer satisfaction survey? These 50 questions will help you measure every facet of the customer experience.
4 Ways Collaborative Inboxes Improve Your Customer Support Processes
A collaborative inbox can help your team collaborate on customer service issues without stepping on each other's toes. Learn why you should set one up today!
4 reasons why your project management app should talk to your help desk software
The interaction between your help desk software and project management is important for effective collaboration
Should your developers be in the front lines of customer support?
In the early stages of a product, developers are best suited to handle first level tech support.
26 Best Shared Inbox Tools to Manage Team Emails
Looking for a shared inbox for your team? We have compiled a list of 25 best shared inbox tools that you can start using today!
26 Experts Reveal the #1 Customer Service Skill
Our 26 experts discuss the top customer service skill that matters. Taking ownership, listening, and other important skills that you can start using today!
What does it take to make your first hire deliver effective customer service?
There is a step-by-step process to deliver effective customer service.
4 Customer Satisfaction Metrics You Should be Measuring
Measure these four important customer service metrics to improve your organization's customer service and delight your customers.
5 Best Practices to Improve Customer Service
Learn the best practices for improving your customer service to delight your customers and retain them for years!
50 Best Customer Service Blogs You Should be Reading
A list of the 50 best customer service blogs that you should be reading to improve your customer service game
What is a Customer Portal? Benefits & Best Practices
A customer portal helps your customers submit and track service requests. In this post we show you how to implement one for your organization.
7 Ways Your Customer Service Team Can Handle Customer Complaints
Learn 7 ways your customer service team can handle customer complaints to ensure customer satisfaction and happiness
Customer service interview questions that every hiring manager should ask
A list of customer support interview questions that help you in hiring the right candidate
10 Customer service skills that matter in the SAAS world
A list of 10 important customer service skills that matter if you are hiring for support or have a client facing job