
How to Forward Email in Google Groups: A Step-by-Step Guide
Easily forward Google Group emails to other tools for customer support, sales, or any other business needs

Easily forward Google Group emails to other tools for customer support, sales, or any other business needs
Learn about the differences between customer support and customer service, from the nature of the activities to how each is measured.
Want to write knowledge base articles that really help your customers? Follow these tips to write more effective knowledge base articles.

A well designed knowledge base can reduce your customer support costs and deliver better customer service to your customers. We show you how to do it!
Expert customer service tips including training tips, best practices for dealing with difficult customers, how to leverage technology to improve customer service, and more.

A cloud based helpdesk can streamline your customer support and help you deliver better customer service to your customers. Read on to learn more!
Customer relations is the ongoing effort of building and nurturing relationships with customers. Learn more about customer relations and why it matters.
Learn about customer support, how it differs from customer service and customer success, and best practices for providing top-notch customer support.
If you're focused on customer service, considering the customer service experience is a must. Here's what you need to know about providing an exceptional customer service experience.
We asked 31 customer service experts to share the best ways to measure customer satisfaction. Here's what they had to say.
Ask these six important questions to get better insights from your customer feedback surveys.
Leverage these five best practices to effectively manage your ticketing system for better, more efficient customer support.
These 50 articles on customer service offer expert customer service tips, best practices, industry statistics and trends, and more.
Customer success (CS) takes a proactive approach to customer satisfaction. Learn more about customer success and how to implement a CS program.
Handling customer complaints requires a careful, delicate approach. Use these 6 examples email replies to customer complaints for better results.
Wondering how customer portals can benefit your business and improve customer support? Here's everything you need to know about leveraging customer portals to enhance customer satisfaction.
Take a look at 4 tips for providing stellar customer support via social media. Create a better social media customer support strategy by following these tips.
We asked 25 customer service experts to share their top tips for providing unmatched customer care. Here's what they had to say.
Boost your team's email collaboration with features like real-time updates, group privacy, audit trails, personalized signatures, and integrations.
If you've been thinking about implementing a shared inbox for your team, here are six compelling reasons why a shared inbox is an excellent team collaboration tool.
Discover how to improve customer satisfaction with real human-centered guidelines, empathy, and authenticity—going beyond mere metrics.
Learn what customer service really means and how it impacts your business both positively and negatively.
Learn about providing top-notch customer care with these top-quality customer care resources, including blogs, tutorials, books, guides, and more.
Not sure where to begin to develop your customer satisfaction survey? These 50 questions will help you measure every facet of the customer experience.
A collaborative inbox can help your team collaborate on customer service issues without stepping on each other's toes. Learn why you should set one up today!
The interaction between your help desk software and project management is important for effective collaboration
In the early stages of a product, developers are best suited to handle first level tech support.
Looking for a shared inbox for your team? We have compiled a list of 25 best shared inbox tools that you can start using today!
Our 26 experts discuss the top customer service skill that matters. Taking ownership, listening, and other important skills that you can start using today!
There is a step-by-step process to deliver effective customer service.

Measure these four important customer service metrics to improve your organization's customer service and delight your customers.

Learn the best practices for improving your customer service to delight your customers and retain them for years!
A list of the 50 best customer service blogs that you should be reading to improve your customer service game
A customer portal helps your customers submit and track service requests. In this post we show you how to implement one for your organization.

Learn 7 ways your customer service team can handle customer complaints to ensure customer satisfaction and happiness
A list of customer support interview questions that help you in hiring the right candidate
A list of 10 important customer service skills that matter if you are hiring for support or have a client facing job