Highrise CRM Integration for Email Ticketing

SupportBee's Highrise integration connected your ticketing system with Highrise CRM by Basecamp (formerly 37signals). The integration automatically looked up customer contacts in Highrise when new tickets arrived and displayed their CRM profile alongside the conversation.

Note: Highrise was discontinued by Basecamp in 2020 and is no longer available. If you used Highrise, consider migrating to one of our other CRM integrations.

What the Highrise Integration Did

When a customer emailed your support team, SupportBee checked Highrise for a matching contact. If found, their profile — including company, notes, and deal history — appeared as a comment on the ticket. Agents could see CRM context without switching tabs, and link support tickets to Highrise cases.

Key features included:

• Automatic contact lookup on every new ticket
• CRM profile display inside the ticket sidebar
• Case creation to send tickets to Highrise for follow-up
• Two-way linking between support tickets and CRM records

Recommended Alternatives

Since Highrise is no longer available, we recommend these CRM integrations:

• Capsule CRM — lightweight CRM with contact management, sales pipeline, and task tracking
• Insightly — CRM for managing contacts, projects, and opportunities
• Pipedrive — sales-focused CRM with deal pipeline management

All of these integrate with SupportBee to show customer context in tickets and sync data between your help desk and CRM.