What's the goal of CRM? In this post, we'll discuss the ultimate goal of customer relationship management and how you can use it to your advantage.
by Angela Stringfellow
Every company wants to minimize customer service complaints, but how can you stop them before they happen? These 6 tactics will help you identify and resolve customer service complaints before they happen.
Teamwork makes the dream work, especially when it comes to customer satisfaction. Here are 6 ways companies are leveraging team collaboration to improve customer satisfaction.
Customer feedback is a valuable resource for every small business. These 50 customer feedback tools help small businesses collect authentic customer feedback to improve the customer experience.
These 50 customer service software tools for customer support streamline your customer support services, from customer relationship management to social media customer support.
Learn about the differences between customer support and customer service, from the nature of the activities to how each is measured.
Want to write knowledge base articles that really help your customers? Follow these tips to write more effective knowledge base articles.
Measuring these 6 vital help desk metrics helps you monitor performance and implement strategies to boost efficiency and improve effectiveness.
Thinking of implementing a customer portal? Be sure to evaluate these 5 important features to look for when buying customer portal software.
Brand values matter, and they are reflected in everything you do. This even includes the experience a customer has contacting your support team.
by Nithya Rajaram
Learn about customer support, how it differs from customer service and customer success, and best practices for providing top-notch customer support.
If you're focused on customer service, considering the customer service experience is a must. Here's what you need to know about providing an exceptional customer service experience.