Learn about the differences between customer support and customer service, from the nature of the activities to how each is measured.
by Angela Stringfellow
Want to write knowledge base articles that really help your customers? Follow these tips to write more effective knowledge base articles.
Measuring these 6 vital help desk metrics helps you monitor performance and implement strategies to boost efficiency and improve effectiveness.
Thinking of implementing a customer portal? Be sure to evaluate these 5 important features to look for when buying customer portal software.
Brand values matter, and they are reflected in everything you do. This even includes the experience a customer has contacting your support team.
by Nithya Rajaram
Learn about customer support, how it differs from customer service and customer success, and best practices for providing top-notch customer support.
If you're focused on customer service, considering the customer service experience is a must. Here's what you need to know about providing an exceptional customer service experience.
We asked 31 customer service experts to share the best ways to measure customer satisfaction. Here's what they had to say.
Ask these six important questions to get better insights from your customer feedback surveys.
Want to improve customer care? This guide covers everything you need to know to provide top-notch customer care.
Leverage these five best practices to effectively manage your ticketing system for better, more efficient customer support.
These 50 articles on customer service offer expert customer service tips, best practices, industry statistics and trends, and more.