Use these seven leading shared inbox integrations to improve team collaboration and customer support.

What's the goal of CRM? In this post, we'll discuss the ultimate goal of customer relationship management and how you can use it to your advantage.

Every company wants to minimize customer service complaints, but how can you stop them before they happen? These 6 tactics will help you identify and resolve customer service complaints before they happen.

Teamwork makes the dream work, especially when it comes to customer satisfaction. Here are 6 ways companies are leveraging team collaboration to improve customer satisfaction.

Customer feedback is a valuable resource for every small business. These 50 customer feedback tools help small businesses collect authentic customer feedback to improve the customer experience.

These 50 customer service software tools for customer support streamline your customer support services, from customer relationship management to social media customer support.

Learn about the differences between customer support and customer service, from the nature of the activities to how each is measured.

Want to write knowledge base articles that really help your customers? Follow these tips to write more effective knowledge base articles.

A well designed knowledge base can reduce your customer support costs and deliver better customer service to your customers. We show you how to do it!