A well designed knowledge base can reduce your customer support costs and deliver better customer service to your customers. We show you how to do it!

Expert customer service tips including training tips, best practices for dealing with difficult customers, how to leverage technology to improve customer service, and more.

A cloud based helpdesk can streamline your customer support and help you deliver better customer service to your customers. Read on to learn more!

Customer relations is the ongoing effort of building and nurturing relationships with customers. Learn more about customer relations and why it matters.

Learn about customer support, how it differs from customer service and customer success, and best practices for providing top-notch customer support.

If you're focused on customer service, considering the customer service experience is a must. Here's what you need to know about providing an exceptional customer service experience.

We asked 31 customer service experts to share the best ways to measure customer satisfaction. Here's what they had to say.

Ask these six important questions to get better insights from your customer feedback surveys.

Leverage these five best practices to effectively manage your ticketing system for better, more efficient customer support.