50 Best Customer Support, Success and Care Conferences to Attend in 2020

Angela Stringfellow

23min read

Providing effective support and a meaningful experience for customers is no longer just an option. In today’s business environment, it’s a vital necessity. The opportunities can be hard to quantify, because the potential impact is so significant. One estimate from the Temkin Group indicates that a modest improvement in CX for a $1 billion company could lead to a revenue gain of $775 million over the course of only three years.

As a result, the market has recently seen a dramatic rise in the software, technology, and service offerings that support these customer efforts. Companies now have access to numerous new resources and, therefore, have a lot of important decisions to make going forward. Attending industry conferences is one of the best ways to hone your customer service skills and learn about customer service best practices, the latest tools for measuring customer satisfaction, and more.

Below, we’ve rounded up 50 of the best customer support, excellence, and care conferences in the United States, Canada, and abroad. These gatherings feature expert keynotes, interactive learning sessions, and ample networking opportunities for professionals working in CX and customer service within any industry. We’ve listed our top 50 customer support, excellence, and care conferences of 2020 in chronological order so you can easily view and choose the best options based on your schedule:

Q1 2020 Conferences

Customer Contact Week (CCW) Nashville

Customer Contact Week (CCW) Nashville
@Custcontactweek

January 28-31

Nashville, TN

Customer Contact Week is the world’s largest customer contact event and has been held in various locations for over 20 years. The upcoming session in Nashville will continue a dialogue about customer experience innovations, technology, and changes expected in the industry. It is an important resource for professionals across many industries and will feature keynotes, workshop sessions, and networking opportunities. New for this year are Think Tank sessions which will focus on identifying workable solutions to challenging ongoing projects.

Cost to Attend:

  • 2-Day Community Pass: $999-$1799
  • 2-Day Premium Pass: $2299-$2999
  • 3-Day Premium Pass: $3299-$3999
  • 4-Day Premium Pass: $3699-$4299

Customer Loyalty Conference

Customer Loyalty Conference
@WednesdayR

February 5

Gothenburg, Sweden

The Customer Loyalty Conference aims to support professionals working across customer loyalty, CRM, and customer experience at some of Sweden’s top companies. For 2020, the event will have a more international focus with the entire program being moderated in English. This year’s event will include seminars covering topics such as customer journey mapping, artificial intelligence in customer analysis, and delivering customer personalization.

Cost to Attend: 4490 SEK (group discounts available)

Future of the Contact Centre

Future of the Contact Centre
@EngageCustomer

February 13

London, England

Future of the Contact Centre is hosted by Engage Business Media and explores the idea of the contact center as the heart of an organization’s customer engagement strategy. Conference attendees include a diverse mix of professionals representing functions including marketing, operations, customer service, and social media. Over 600 delegates are expected to attend. This year, the conference will feature 30 presentations with strategies and tips for call center development.

Cost to Attend:

  • Standard (1-ticket): £595
  • Bronze (2-tickets): £995
  • Silver (5-tickets): £1995
  • Annual (festival pass): £995
  • Supplier (1-ticket): £1495

Gartner Customer Experience & Technologies Summit

Gartner Customer Experience & Technologies Summit
@Gartner_inc

February 13-14

Tokyo, Japan

The Gartner Customer Experience & Technologies Summit will explore the impact of declining customer volumes in Japan due to a declining birthrate and aging population. An integral part of success in this environment will be superior customer experience. This event will feature over 20 research-driven sessions led by Gartner’s research and advisory experts. Participants will learn some of the priorities for CX initiatives among leadership at top organizations. More than 500 attendees are expected to attend.

Cost to Attend:

  • Early-bird: 116,000 JPY
  • Standard: 128,000 JPY
  • Group discounts available

Customer Contact Week Asia

Customer Contact Week Asia
@IQPCAsia

March 2-5

Singapore

Customer Contact Week Asia calls itself the #1 contact center event in Asia. The event provides attendees with four focused tracks of conference content. The key topics will be AI in Contact Centers, Operational and Workforce Excellence, Digital Customer Care and Experience, and Service Excellence and Transformation. Planned sessions include 40 case study presentations and 15 interactive discussion groups that will focus on actionable insights and tips.

Cost to Attend:

  • 2-Day Conference Pass: SG$3,299-$3,899
  • Conference plus Workshops: SG$4,099-$6,299 (price varies based on number of workshops)

Summit on Customer Engagement

Summit on Customer Engagement
@bill_lee

March 2-4

Burlingame, CA

The 2020 Summit on Customer Engagement brings together a group of 150 to 200 professionals for in-depth sessions with a clear customer focus. The founder of the conference, Bill Lee, is a major thought leader in the customer engagement space who has created a unique and curated experience for attendees. The sessions are kept small to enable in-depth conversations and numerous networking opportunities with a focus on long-term relationship building.

Cost to Attend:

  • Pre-Summit Workshop: $395-$495
  • Summit Registration: $995-$1,395
  • Summit + Workshop: $1,390-$1,890

SaaStr Annual 2020

SaaStr Annual 2020
@SaaStrAnnual

March 10-12

San Jose, CA

SaaStr Annual is the largest non-vendor SaaS conference in the world, gathering over 15,000 professionals, executives, founders, and VCs each year. The focus of the event is on collaborative learning without paid endorsements or ineffective, large sessions. There will be over 300 speakers from leading SaaS companies and more than 3000 1-on-1 and small group meetings throughout the 3-day conference. You’ll hear from CEOs, growth experts, customer experience leaders, customer marketing executives, and other thought leaders offering insights on growing and scaling your SaaS company. Attendees will gain insights on how today’s most prominent SaaS companies deliver top-notch customer experiences, with numerous networking and learning opportunities to choose from.

Cost to Attend:

  • Fall VIP Startup Founders & Execs: $1,753.37
  • Fall VIP Big Co Execs & VCs: $2,475.77
  • Startup Founders & Execs: $2,443.77
  • Startup Founders & Execs Team Pack (4+tickets): $927.77/ea
  • Big Co Execs & VCs: $2,062.97
  • Big Co Execs & VCs Team Pack (4+tickets): $1,495.37/ea

X4: The Experience Management Summit

X4: The Experience Management Summit
@qualtrics

March 10-13

Salt Lake City, UT

The 2020 X4 Summit is packed with a high-profile list of speakers and a full four-day schedule. Featured keynote speakers this coming year include Brené Brown and former First Lady Michele Obama. In addition to the numerous social gatherings, including a warehouse party and private concert, visitors of the conference will also be able to attend numerous learning sessions. Leading experts in experience management share their personal stories and insights in over 60 breakthrough sessions.

Cost to Attend:

  • X4 Summit Pass: $1,599-$1,799
  • X4 Summit Pass + XM Basecamp Live: $2,099
  • Group X4 Summit Pass: $1,449
  • Group X4 Summit Pass + XM Basecamp Live: $1,949

Modern Customer Experience

Modern Customer Experience
#ModernCX

March 23-26

Chicago, IL

The Oracle Modern Business Experience Conference offers tailored tracks for insights into CX, finance, HR, and supply chain. Within the customer experience track, attendees will learn CX best practices from experts in marketing, commerce, sales, and service. An important topic of discussion will be the future of CX. Attendees learn insights from analysts about how organizations can embrace intelligence and technology innovations to improve the customer experience.

Cost to Attend:

  • Early Bird: $1295
  • Onsite Rate: $1,999
  • Group Early Bird (5+): $1,095/ea
  • Government Rate: $795

Gartner Data & Analytics Summit

Gartner Data & Analytics Summit
@Gartner_inc

March 23-26

Grapevine, TX

Gartner will host a Data and Analytics Summit in the spring of 2020, providing attendees with important insights into the challenges of business transformation. Attendees will learn best practices for measuring the many components of the customer experience, how to transform CX data into actionable insights through data storytelling, and more. Over 4000 professionals are expected to attend along with at least 100 exhibitors. The experts from Gartner will lead sessions teaching strategies and tactics for evolving business culture, adopting new technologies, and taking a leadership role in the future of digital business.

Cost to Attend:

  • Early Bird: $3,475
  • Standard Price: $3,825
  • Public-Sector Price: $3,150
  • Group discounts available

Next Generation Customer Experience (NGCX)

Next Generation Customer Experience (NGCX)
#NGCX

March 23-25

Indian Wells, CA

NGCX is one of North America’s top CX events and continues to promote the importance of customer experience as the leading business differentiator of our time. The conference has been held since 2011. The upcoming agenda includes case studies from some of the top executives working with CX and UX. One of the other major draws of this conference is the large amount of time dedicated to networking activities, with over 10 hours of events to choose from.

Cost to Attend:

  • Customer Experience Professionals: $2,099-$2,499
  • Solutions Providers: $3,199

Shift/CX

Shift/CX
@shiftcxevent

March 25-26

Frankfurt, Germany

The theme for the 2-day 2020 SHIFT/CX conference is “From Customer First to Customer Passion,” which centers around the goal of achieving your customer expectations. This is an important conference in Germany, and while the main language will be German, this year’s event will offer select talks in English, as well. It is a great opportunity for an international audience to listen-in on interactive sessions and benchmark local best practices.

Cost to Attend:

  • Early Bird: 490 EUR
  • Regular Price: 990 EUR

Adobe Summit

Adobe Summit
#AdobeSummit

March 29 – April 2

Las Vegas, NV

The Adobe Summit is an opportunity to hear from market innovators while learning more about the Adobe suite of products in an interactive setting. Attendees will have the opportunity to participate in more than 400 sessions and labs across 11 content tracks, including Analytics and Customer Journey, Personalization, and Cross-Channel Advertising.  Featured at the event will be Magento Imagine, which expands the commerce experience of the Adobe platform.

Cost to Attend:

  • Summit and Imagine Full Pass: $1,695-$2,095
  • Government/Education/Nonprofit Pass: $1,495
  • Group Passes (3+): $1,495-$1,695/ea

Q2 2020 Conferences

Professional Association for Customer Engagement (PACE) ACX

Professional Association for Customer Engagement (PACE) ACX
@paceassociation

April 5-7

Amelia Island, FL

The PACE Annual Convention & Expo is an opportunity for networking and meetings with leadership in the customer engagement space. Over 60% of the conference’s attendees are at a Director level or higher. The event will feature a number of high-level talks about the latest strategies and emerging technologies impacting the industry. As a non-profit dedicated to the advancement of contact center effectiveness, PACE makes this conference a valuable resource for omni-channel communication experts.

Cost to Attend:

  • PACE Members: $895-$1,495
  • Non-PACE Members: $1,195-$1,995

MarTech West

MarTech West
@martechconf

April 15-17

San Jose, CA

Martech West is an important gathering of leaders from some of the top companies in the marketing technology space. The two-day conference will feature networking events, keynotes, and opportunities for discussions with leading marketing technology vendors. Also featured at the event is a comprehensive graduate-level program that will cover how to address universal marketing pain points.

Cost to Attend:

  • All Access: $1,595-$2,045
  • All Access + Workshop: $1,995-$2,895
  • 1-Day All Access: $1,100-$1,550
  • Workshop Only: $489-$939
  • Expo: $0-$99
  • Expo + Workshop: $489-$939

Customer Experience Strategies Summit (CXS)

Customer Experience Strategies Summit (CXS)
@CXToronto

April 16-17

Toronto, ON, Canada

The 9th Annual Customer Experience Strategies Summit is an interactive conference that delivers a full agenda of workshops, panels, and networking opportunities. Representatives from industry leaders such as Disney, American Express, and KFC are expected to attend. This event is known for its award-winning content format. There will be talks from more than 50 CX thought leaders, providing numerous opportunities for benchmarking and sharing new ideas.

Cost to Attend:

  • Regular Pass: $1,695-$1995
  • Vendors, Suppliers, & Consultants: $2,695-$2,795
  • Group Discount (4+): 25% off

Opentalk

Opentalk
@Talkdesk

April 22-23

San Francisco, CA

Over 2000 attendees are expected at Opentalk 2020. The conference will include 3 dedicated tracks and 36 individual sessions. Industry innovators will discuss the latest technologies and solutions in the CX space, as well as the future trends that could impact your business. The conference host, Talkdesk, will also highlight tips and strategies for how to get the most out of your help desk platform.

Cost to Attend:

  • Super Early Bird: $795
  • Full Conference Price: $1,395

Customer Care Summit

Customer Care Summit
@SOCAP

April 25-29

Indianapolis, IN

The Customer Care Summit is the annual event of the Society of Consumer Affairs Professionals in Business. The event addresses some of the unique challenges that customer-facing professionals experience in the workplace. Founded in 1973, the trade organization promotes the work of customer care professionals across all industries. Their conference is designed to enhance the skill set of attendees with targeted workshops available throughout the event.

Cost to Attend: Contact for pricing

Customer Contact East

Customer Contact East
@Frost_Sullivan

April 26-29

Fort Lauderdale, FL

Customer Contact East is a hub for making industry connections and exploring the latest ideas and innovations in customer experience. The event is hosted by research and consulting firm Frost & Sullivan, and the theme of the 2020 gathering is “Realizing Your Customer First Vision.”  Professionals visiting from the east coast and beyond will receive real world insights, advice, and learnings from a broad range of speakers and participants.

Cost to Attend:

  • General Session Only: $2,045-$2,795
  • Complete Series: $2,490-$3,240

Customer Strategy & Planning

Customer Strategy & Planning
@forumonline

April 27-28

Newcastle, England

The Customer Strategy & Planning conference for the coming year will focus on “2020 Vision” and include best practices and standards that organizations can utilize to meet their target metrics and future customer experience goals. There will be a number of new, high-profile speakers at the event. The sessions are designed specifically for planning, insight, quality, and customer experience professionals.

Cost to Attend:

  • 1-Day Conference Pass (Members): £725
  • 1-Day Conference Pass (Non-Members): £775
  • 2-Day Conference Pass (Members): £1350
  • 2-Day Conference Pass (Non-Members): £1400

Smart Customer Service

Smart Customer Service
@smartcustserv

April 27-29

Washington, D.C.

Smart Customer Service 2020 will be an opportunity to hear from executives and professionals who are leading customer service organizations and implementing new, innovative systems.  This conference is also co-located with three other events that offer a wide range of value for visitors: CRM Evolution, SpeechTEK, and the Digital Experience Conference. Smart Customer Service remains a leading gathering for CRM, customer service, and customer experience experts.

Cost to Attend: $1,895-$2,095

CXPA Global Insight Exchange

CXPA Global Insight Exchange
@CXPA_Assoc

April 27-29

Orlando, FL

The CXPA Global Insight Exchange will offer an international audience the opportunity to learn new CX techniques with high-quality educational content led by industry experts. Also planned for the 3-day event is a packed schedule of talks, interactive experiences, and networking opportunities. The central goal of this conference is to create new, authentic connections and share ideas that can accelerate business growth.

Cost to Attend:

  • CXPA Member: $1,195
  • Non-Member: $1,495
  • Contributing Host: $2,500

21st Annual Customer Experience Conference and Industry Awards

21st Annual Customer Experience Conference and Industry Awards
@sqmgroup_

April 28-30

Coeur D’Alene, ID

The 21st Annual Customer Experience Conference includes 3 days filled with talks from over 20 world class speakers and industry experts. The agenda also includes a review of the top 10 CX best practices and the culmination of the event will be an industry awards ceremony and gala dinner. In addition to networking opportunities, the event host, SQM, has created an intimate learning setting with sessions that will teach attendees how to develop a winning CX management strategy.

Cost to Attend:

  • Management Track: $2,000
  • CSR Appreciation Day: $650
  • CX Awards & Gala: $165

Elevate CX

Elevate CX
@elevatecx

May 1-2

Denver, CO

Elevate CX will provide 2 days of educational and networking events for its nearly 200 attendees. This conference is a premier gathering for customer experience experts working in roles, such as customer support managers, customer advocates, and Directors of CX. Due to the focused and intimate nature of the conference, many attendees return each year and form long-lasting relationships with their peers.

Cost to Attend:

  • Early Bird: $400
  • Early Bird Group Rate (3+): $375/ea

Sirius Decisions Summit

Sirius Decisions Summit
@siriusdecisions

May 3-6

Austin, TX

The theme of the 2020 SiriusDecisions Summit is “Feel the Energy: Aligning. Empowering. Performing.” Keynote and track sessions throughout the 4-day event will center around the combined offering that Forrester and SiriusDecisions brings to the B2B community. There will also be a marketplace location designated for product and technology discussions along with plenty of time for networking among attendees. This is a must-attend event for sales and marketing professionals, product innovators, and other customer-focused leaders who drive growth within their organizations.

Cost to Attend:

  • Super Early Bird Rate (Client): $2,395
  • Super Early Bird Rate (Non-Client): $2,495

Technology & Services World (TSW)

Technology & Services World (TSW)
@TSIACommunity

May 4-6

San Diego, CA

Technology & Services World (TSW) is the conference to attend if you want to learn about the latest customer success trends. Learn how to monetize customer success at scale, how to think "digital first" in your customer engagement models, the customer success capabilities that deliver on the promise of your technology and services, and talent acquisition and talent management best practices. With over 100 technology industry keynotes and sessions, this is an event you won't want to miss.

Cost to Attend:

  • Full Conference (TSIA Members): $2,395
  • Full Conference (TSIA Non-Members): $2,795
  • Day Pass: $995
  • Early registration discounts are available prior to March 31

HYPERGROWTH

HYPERGROWTH
@drift

May 6

London, England

HYPERGROWTH is a large conference that is expected to host a combined group of over 5000 speakers, professionals, and industry leaders. The event prides itself on featuring cutting-edge ideas and attendees who are mavericks in their respective fields. The speakers list for this event (not yet announced) is expected to include a wide range of top experts across several industries.

Cost to Attend:

  • General Admission (Early Bird): £199
  • General Admission: £499
  • VIP Ticket: £599

ICMI Contact Center Expo

ICMI Contact Center Expo
@CallCenterICMI

May 11-14

Ft. Lauderdale, FL

The International Customer Management Institute has been around for over 30 years. Their annual event is an important resource for contact center professionals worldwide. This year’s agenda will include 4 days of case studies, half-day workshops, and a full-day ICMI training session. Off-site tours are a unique offering in which attendees can visit local contact centers to gain insights into their operations, practices, and customer programs.

Cost to Attend:

  • PRO Pass: $2,899-$3,399
  • All-Access Pass: $2,599-$3,099
  • Deluxe Pass: $2,499-$2,699
  • Standard Pass: $2,099-$2,299

Pulse Conference

Pulse Conference
@GainsightHQ

May 12-14

San Francisco, CA

Pulse is the largest Customer Success learning and networking conference in the world. It is hosted by Gainsight and is their premier gathering among many other regional events held throughout the year. The conference focuses on cutting-edge strategies, with sessions that break down actionable steps that any organization can take to improve their customer success results. There are also dedicated Pulse Academy courses available for learning beginner and advanced customer success tactics.

Cost to Attend:

  • Conference Pass: $1,024.16-$2,058,30
  • Pulse Academy Live Session: $513.77

The Service Desk & IT Support Show (SITS)

The Service Desk & IT Support Show (SITS)
@sits_uk

May 13-14

London, England

SITS is a leading event in Europe for IT Service Management and Support. Each year, the two-day event includes seminars and keynotes that can expand your perspective on the IT Service Management industry while growing your network. The educational content of the conference is extensive, including the world’s only free ITSM training program consisting of over 60 educational sessions during the gathering. There will also be a large exhibition with over 75 IT suppliers featuring demos and live presentations of their latest offerings.

Cost to Attend: Contact for pricing

Connected Customer Summit

Connected Customer Summit
@Connected_Cust

May 18

London, England

Connected Customer Summit is a diverse event that is held with three different stages: Experience, Voice, and Contact. Each stage provides a unique focus on the topics of customer experience, language technologies, and contact center strategies. Visitors can choose among these events to piece together a meaningful agenda based on their specific goals. The event is expected to draw over 500 attendees representing more than 460 distinct brands.

Cost to Attend:

  • CX Professionals (early bird): $395
  • CX Professionals (full price): $745
  • Standard (early bird): $1,345
  • Standard (full price):  $1,995

Empower

Empower
#Empower2020

May 19-21

Philadelphia, PA

Empower 2020 assembles CX, sales, and knowledge management professionals from some of today’s leading companies like Square, Slack, and Shopify. The two-day conference will include community cohorts to help connect individuals and support networking before, during and after the event. Individuals can also choose from a large number of facilitated workshops and sessions to customize their learning experience.

Cost to Attend:

  • Single Attendee: $509.85-$715.85
  • 2 Attendees: $458.35-$618/ea
  • 3+ Attendees: $437.75-$566.50/ea

TaskUs CX Summit

TaskUs CX Summit
@TaskUs

May 21

New York, NY

The TaskUs CX Summit was designed as an open environment for intense discussions with top CX executives about the challenges and opportunities they are facing. This is an invite-only event comprised of the most influential leadership in the industry. Given the highly curated nature of the invite list and agenda, this conference is laser-focused on real issues and seeks to define and comprehend the future of CX.

Cost to Attend: Contact for information

Customer Service Summit West

Customer Service Summit West
@Incite_Group

June 8-9

San Diego, CA

Customer Service Summit West is presented by Reuters Events as part of the Incite Group. The event brings together more than 30 expert speakers and an overall audience of over 300 customer service leaders. More than half of the attendees are from end-user organizations. The focus of this event will be the creation of company-wide customer success strategies. Talks and workshops during the conference will present useful tools and tips for empowering customer support agents.

Cost to Attend:

  • Executive Pass (End-User): $2,045-$2,395
  • Executive Pass (Vendor): $2,445-$2,795
  • Standard Pass (End-User): $1,895-$2,195
  • Standard Pass (Vendor): $2,245-$2,595
  • Launch Pass (End-User): $1,645-$1,995
  • Launch Pass (Vendor): $2,045-$2,395

Omnichannel Exec Forum

Omnichannel Exec Forum
@CX_Network

June 16-17

Barcelona, Spain

The Omnichannel Exec Forum was created as a cross-vertical platform for collaboration among professionals who are engaged in implementing omnichannel solutions. Content for the conference is focused more on high level strategies than on “how-to” sessions on specific aspects of CRM or AI. This makes the Omnichannel Exec Forum a great choice for executive leadership and decision makers.

Cost to Attend:

  • In-house CX Professionals: €699-€1,099
  • Solution Providers & Consultants: €1,999-€2,399

CX Marketing Summit 2020

CX Marketing Summit 2020
@EbmCxMarketing

June 19

London

Held in June at the Victoria Park Plaza in London, the CX Marketing Summit is a must-attend event for understanding the role of marketing in the customer experience. The CX Marketing Summit takes attendees on a journey to CX excellence. Attendees look at companies that are combining their customer and marketing departments to create cohesive messaging and gain a deeper understanding of their customers. With more than 40 presentations spanning nine topic streams, there’s much to learn at the CX Marketing Summit.

Cost to Attend (+VAT on all fees):

  • Standard (1 ticket): £595
  • Bronze (2 tickets): £995
  • Silver (5 tickets): £1995
  • Annual Festival Pass: £995
  • Supplier (1 ticket): £1995

CX North America

CX North America
@forrester

June 16-18

New York, NY

CX North America is a regional conference hosted by Forrester. The event includes talks and insights from 50 of their top analysts. Over 1,500 attendees are expected. The 3-day event will cover a wide range of CX-related topics such as AI, modernization, and disruptive technology. The agenda has been designed as highly interactive and will also include the latest software and technology that is making an impact across industries.

Cost to Attend:

  • Clients: $2,450, $1,950 (early bird), $9,800 (5 client team)
  • Non-Clients: $2,550, $2,150 (early bird), $10,200 (5 non-client team)
  • Government/Education/Non-Profit: $2,250, $2,750 (early bird), $9000 (5-person team)

Customer Contact Week (CCW) Las Vegas

Customer Contact Week (CCW) Las Vegas
@CustContactWeek

June 22-26

Las Vegas, NV

Customer Contact Week Las Vegas is moving to a new venue in 2020, and the schedule will include dynamic keynotes, breakout sessions, and site tours. The breakouts will allow participants to choose between tracks such as People, Contact Center Operations, and Customer Experience. Organizers of CCW have also included numerous networking opportunities in the agenda with book signings, after parties, and luncheons.

Cost to Attend:

  • Community 2-Day Pass (End-User): $999-$1,799
  • Community 2-Day Pass (Vendor): $2,099-$3,499
  • Preferred 2-Day Pass (End-User): $1,599-$2,999
  • Preferred 2-Day Pass (Vendor): $2.499-$3,699
  • Premium 2-Day Pass (End-User): $1,799-$3,299
  • Premium 2-Day Pass (Vendor): $2,999 -$4,199

SaaStock North America

SaaStock North America
@SaaStock

June 22-24

San Francisco, CA

SaaStock North America 2020 will be the second holding of the event after a successful launch last year. Founders, executives, and investors representing over 25 countries and 40 VC funds are expected to attend the 3-day conference. A startup program and SaaS.City accelerator will be built into the schedule and provide workshops, investor sessions and increased visibility for startups. Attendees will have numerous opportunities for networking, learning, and development, learning from startup founders who have overcome complex challenges that can stifle growth and how to proactively address them. Learn how to avoid the common growing pains that impact rapidly scaling businesses while creating a positive customer experience that contributes to lasting success.

Cost to Attend: Contact for pricing

Q3 2020 Conferences

Customer Engagement Transformation

Customer Engagement Transformation
@EngageCustomer

July 9

London, England

The Customer Engagement Transformation Conference, presented by Engage Employee, is returning for its 7th year. The event will continue to deliver important content on the creation of long-term customer engagement strategies. The sessions and case studies have been curated into 10 topic streams that will include The Rise of Customer Service Design and Personalization of the Customer Experience. Over 500 delegates are expected to attend the event for activities that include 40 presentations, roundtable sessions, and a networking party.

Cost to Attend:

  • Standard (1 ticket): £595
  • Bronze (2 tickets): £995
  • Silver (5 tickets): £1,995
  • Annual (festival pass): £995
  • Supplier (1 ticket): £1.995

Customer Experience Management (CEM) Africa Summit

Customer Experience Management (CEM) Africa Summit
@cemafricasummit

August 5-6

Cape Town, South Africa

The CEM Africa Summit is a premier forum for the promotion of the CX industry in Africa. Executives and professionals from a diverse mix of industries across Africa attend and participate in the numerous panel discussions, workshops, and keynotes. Representatives from over 200 companies are expected to attend. A curated list of speakers will discuss the latest opportunities and challenges local businesses in Africa are facing.

Cost to Attend: R 8,950

CXO Leaders Summit Australia

CXO Leaders Summit Australia
@CXOLeaders

August 12-13

Sydney, Australia

The 2020 CXO Leaders Summit in Australia will bring together over 150 senior leaders including CMOs, CDOs, and Heads of Customer Experience. This invite-only event will tackle Australia’s most pressing issues facing customer experience and marketing leadership today. Activities at the summit will include one-on-one meetings with leading suppliers, networking sessions, and opportunities to share knowledge through strategic discussions.

Cost to Attend: Contact for information

INBOUND 2020

INBOUND 2020
@INBOUND

August 18-21

Boston, MA

INBOUND 2020 is a major annual conference that will host over 24,000 attendees for four days of interactive sessions, keynotes, and social events. The goal of the conference is to bring together a diverse group of creatives to explore, learn, and connect. It has been considered one of the fastest-growing business events in the world due to its unique content and list of high-profile speakers and entertainers each year.

Cost to Attend:

  • Community Pass (4-Day): $49-$199
  • All-Access Pass (1-Day): $599
  • All-Access Pass (4-Day): $799-$1,699
  • Power Pass: $1,299-$2,199

Q4 2020 Conferences

MarTech East

MarTech East
@martechconf

October 6-8

Boston, MA

MarTech will arrive in October of 2020 for its annual conference on the east coast. Just like its other events, the experience at MarTech East will be choreographed to help attendees get the most value out of the highly targeted sessions. The program includes a 2-day comprehensive, graduate level offering with an additional day for workshop activities. Attendees should come away with an expanded knowledge base, new connections, and valuable perspectives.

Cost to Attend: Contact for pricing

Customer Service Revolution

Customer Service Revolution
@dijuliusgroup

October 7-8

Cleveland, OH

The Customer Service Revolution Conference features world-class speakers, educational sessions, and numerous networking opportunities. An impressive list of keynote speakers will include leading customer service authors, consultants, and brand executives. With a dedicated focus to the topic of customer service, interested professionals can learn important industry insights to develop their competency and improve their operations.

Cost to Attend: $950-$2,000

SaaStock Dublin

SaaStock Dublin
@SaaStock

October 12-14

Dublin, Ireland

This annual gathering in Dublin is the largest and most attended conference among SaaStock’s global event lineup. Startup founders and executives come to this event to learn how to gain traction, grow, and scale their businesses by cultivating a top-notch culture and delivering outstanding customer experiences. Over 4000 attendees are expected at the 3-day conference that will feature more than 250 exhibitors and over 40 hours of content-rich sessions. A Startup Program, Bootcamp, and a retreat for SaaS Founders are also planned. The event will have plenty of opportunities to match startups with investors, as representative from over 300 VC Funds will be present.

Cost to Attend: Contact for pricing

Content Marketing World

Content Marketing World
@cmicontent

October 13-16

Cleveland, OH

Content Marketing World 2020 will gather members from the global content marketing community in Cleveland for its annual event. Over the 4 days of the conference, there will be 125 sessions and workshops led by brand experts and content marketers. Content has been divided into focused tracks for the over 4000 attendees expected. Visitors can also attend the numerous networking and entertainment events.

Cost to Attend:

  • All-Access Pass: $1,799-$2,599
  • Main Conference Plus: $1,399-$2,199
  • Main Conference: $899-$1,599
  • Summit or Industry Forum: $549-$749

Dreamforce

Dreamforce
@dreamforce

November 9-12

San Francisco, CA

Dreamforce is the annual conference hosted by Salesforce and will connect Salesforce experts with newbies and long-term attendees. Salesforce refers to its engaged group of users and developers who continue to innovate on its platform as Trailblazers, which is a large part of the theme for Dreamforce each year. This event is considered the largest software conference in the world and will include over 2700 sessions with a ton of useful content for attendees.

Cost to Attend: Contact for pricing

CX Europe

CX Europe
@forrester

November 18-19

London, England

The annual Forrester event CX Europe will bring their analysts together with industry leaders for peer group discussions, informative sessions, and informal chats. Customer experience is most certainly at the center of the two-day gathering, which will focus on tips and strategies for boosting revenue and driving business growth while keeping customers engaged. Forrester designs its conferences to be highly interactive, giving attendees a rich experience and opportunities to connect deeply with others.

Cost to Attend:

  • Clients (super early bird): £1325
  • Non-Clients (super early bird): £1425
  • Government/Education/Non-Profit (super early bird): £1025

Open Mobile & Digital Experience Summit

Open Mobile & Digital Experience Summit
@Incite_Group

November

West Coast, USA

The Open Mobile & Digital Experience Summit explores cross-channel and cross-platform marketing for delivering the ultimate customer experience. Conference content is divided into 4 key themes of Product Strategy, Mobile Strategy, Digital and Growth Marketing, and Digital Technology and Innovation. Nearly 80% of the over 300 attendees will be director level or higher.

Cost to Attend: Contact for pricing

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