Hana Mohan
Customer satisfaction is a key competitive differentiator today. Use these six proven strategies to create an exceptional customer experience and improve customer satisfaction.
Use these seven leading shared inbox integrations to improve team collaboration and customer support.
What's the goal of CRM? In this post, we'll discuss the ultimate goal of customer relationship management and how you can use it to your advantage.
Teamwork makes the dream work, especially when it comes to customer satisfaction. Here are 6 ways companies are leveraging team collaboration to improve customer satisfaction.
These 50 customer service software tools for customer support streamline your customer support services, from customer relationship management to social media customer support.
Learn about the differences between customer support and customer service, from the nature of the activities to how each is measured.
Want to write knowledge base articles that really help your customers? Follow these tips to write more effective knowledge base articles.
A well designed knowledge base can reduce your customer support costs and deliver better customer service to your customers. We show you how to do it!
Expert customer service tips including training tips, best practices for dealing with difficult customers, how to leverage technology to improve customer service, and more.
A cloud based helpdesk can streamline your customer support and help you deliver better customer service to your customers. Read on to learn more!
Customer relations is the ongoing effort of building and nurturing relationships with customers. Learn more about customer relations and why it matters.
Learn about customer support, how it differs from customer service and customer success, and best practices for providing top-notch customer support.
If you're focused on customer service, considering the customer service experience is a must. Here's what you need to know about providing an exceptional customer service experience.
We asked 31 customer service experts to share the best ways to measure customer satisfaction. Here's what they had to say.
Ask these six important questions to get better insights from your customer feedback surveys.
