Customer Champion League Blog

Updates on SupportBee and thoughts from the team

How to use ‘Teams’ to handle multiple projects/clients using SupportBee?

SupportBee is an easy-to-use ticketing system that helps companies manage high-touch client interactions efficiently. High-touch support involves one-to-one personal interaction at each level of customer service. Typically when there are multiple clients/projects, each with its own set of high-touch interactions, it is easier to treat them as different units than...

Customer service interview questions that every hiring manager should ask

Hiring for customer service is a challenging task. From writing the job description to posting it, selecting resumes, and interviewing individual candidates who fit the profile with the right set of customer service questions, the hiring process can be a daunting task. The most time-consuming step in the entire process...

Customer service interview questions that every hiring manager should ask

Hiring for customer service is a challenging task. From writing the job description to posting it, selecting resumes, and interviewing individual candidates who fit the profile with the right set of customer service questions, the hiring process can be a daunting task. The most time-consuming step in the entire process...

10 Customer service skills that matter in the SAAS world

As somebody aspiring for a career in customer support, or as somebody who is tasked with hiring the right person for a customer service job, it is important to understand what it takes to be excellent at this job. While empathy is almost always quoted as the most important customer...

Create tasks in ClickUp from support tickets with the new SupportBee + ClickUp integration

ClickUp is an intuitive project management software that helps teams of all sizes to take care of tasks and workflows efficiently. SupportBee now integrates with ClickUp to help users manage their tasks, and projects better. If you are a ClickUp user, SupportBee’s integration with ClickUp will help you create tasks...

Our update on GDPR

There have been a lot of inquiries from customers in the EU region about SupportBee’s compliance of GDPR. The EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC and it is designed to achieve the following: Harmonize data privacy laws across Europe Protect and empower all EU...