by Angela Stringfellow
Brand values matter, and they are reflected in everything you do. This even includes the experience a customer has contacting your support team.
by Nithya Rajaram
Learn about customer support, how it differs from customer service and customer success, and best practices for providing top-notch customer support.
If you're focused on customer service, considering the customer service experience is a must. Here's what you need to know about providing an exceptional customer service experience.
We asked 31 customer service experts to share the best ways to measure customer satisfaction. Here's what they had to say.
Ask these six important questions to get better insights from your customer feedback surveys.
Want to improve customer care? This guide covers everything you need to know to provide top-notch customer care.
Leverage these five best practices to effectively manage your ticketing system for better, more efficient customer support.
These 50 articles on customer service offer expert customer service tips, best practices, industry statistics and trends, and more.
Customer success (CS) takes a proactive approach to customer satisfaction. Learn more about customer success and how to implement a CS program.
Running a small software business means doing it all--from customer support to coding. Here's how a 3-person team in Mexico City makes it work with SupportBee.
by Jane Callahan
Wondering how knowledge base software can boost your customer support efforts? Here's everything you need to know about knowledge base software.
Handling customer complaints requires a careful, delicate approach. Use these 5 examples email replies to customer complaints for better results.