Customer Champion League Blog

Updates on SupportBee and thoughts from the team

June updates: Improvements in mobile app, snippets, and more

Creating new tickets from the mobile app One crucial feature that was missing from the mobile apps is the ability to create new tickets from the interface on behalf of customers. Until now, this could only be done using the desktop version of the web app; now, both the iPhone...

Knowledge base software now offers private access and better email integration

After a month of being in private beta, we released the Knowledge Base Software this week to all customers. There were a lot of crucial feedback from the early users; thanks to all of you. We have implemented the two most requested features that came in during the beta: Ability...

Launching SupportBee’s Knowledge base software for managing help docs

Last week, we made an announcement about the upcoming launch of our Knowledge base software. That feature is launched, and it is ready to be tested now. Thanks to Hana, Pranav, and Josue for all their tireless efforts. What is a Knowledge base software and why do you need it?...

Help your customers track tickets online with our new customer portal software

Our development team has been quite busy the past 2 months, driving the two most requested enterprise features - Knowledge base software and Customer portal software. The Knowledge base software will be ready for release in a week, and the customer portal software is fully functional, and available for trial...

February updates: Basecamp 3 integration and a fully featured mobile experience

Since the launch of Basecamp 3, we have received several requests from existing and prospective customers for integration with SupportBee. We are happy to announce that the Basecamp 3 integration with SupportBee is now live. We are also listed in the Basecamp 3 integrations page as an official third party...

January updates: Comparison charts for reports and Two-factor authentication

Thanks to Nisanth and Josue Montano, we start off 2017 with some major updates to SupportBee’s reports and security features. We also have an update for our mobile web app in the pipeline which is coming soon. Here’s a quick tour on both reports, as well as two-factor authentication. Building...