Customer Champion League Blog

Updates on SupportBee and thoughts from the team

Announcement: Improvements to Insightly integration

Last week, when we made the announcement about improvements to our Basecamp integration, we promised improvements to the Insightly integration. It is ready now! Here we go with a list of all changes and improvements in the app. Showing only open/active projects and opportunities In the last version of the...

Announcement: Improvements to Basecamp integration

Basecamp and Insightly are the two most popular integrations in SupportBee, and we have received a number of requests in the past months for improving these. Even as we are announcing the improvements to Basecamp, we have started working on improving Insightly. Stay tuned for updates! Also, feel free to...

Introducing sorting options for ticket listings

Until recently, ticket listings in SupportBee were sorted, by default, showing the newest tickets first. And the timestamps for these tickets were updated on any activity (comment or reply); this means that any ticket with the most recent activity will show up first in listings. We are now introducing the...

June updates: Improvements in mobile app, snippets, and more

Creating new tickets from the mobile app One crucial feature that was missing from the mobile apps is the ability to create new tickets from the interface on behalf of customers. Until now, this could only be done using the desktop version of the web app; now, both the iPhone...

Knowledge base software now offers private access and better email integration

After a month of being in private beta, we released the Knowledge Base Software this week to all customers. There were a lot of crucial feedback from the early users; thanks to all of you. We have implemented the two most requested features that came in during the beta: Ability...

Launching SupportBeeā€™s Knowledge base software for managing help docs

Last week, we made an announcement about the upcoming launch of our Knowledge base software. That feature is launched, and it is ready to be tested now. Thanks to Hana, Pranav, and Josue for all their tireless efforts. What is a Knowledge base software and why do you need it?...