Customer Champion League Blog

Updates on SupportBee and thoughts from the team

Enabling customer reply history in the new design

In SupportBeeā€™s previous design, reply history for...

read more »

Notes on the July 21 downtime

We had major service issues earlier today. Starting at Thu, 21 Jul 2016 4:53 UTC we deployed some bad code and we pushed out a fix at 17:49 UTC. During this time email importing and deliveries were affected. We have now restored all services and all email...

read more »

Better aesthetics & niftier navigation - Launching the new SupportBee

We are excited to announce the launch of a slick ...

read more »

Understanding the design process behind our Customer Satisfaction Ratings feature

A design process is important because it creates a common vocabulary and structure for the exploration and refinement of ideas, resulting ...

read more »

Important update to email notifications

Email notifications is one of...

read more »

Introducing Jana, our chief UX designer

We are excited to announce that Jana is the newest addition to our team. Since SupportBee is a globally distributed team with every member working remotely, these blurbs that we publish about new people joining the team not only helps our customers get familiar with the team but also goes a long way in helping the team members getting t...

read more »