Customer Champion League Blog

Updates on SupportBee and thoughts from the team

Customer service interview questions that every hiring manager should ask

Hiring for customer service is a challenging task. From writing the job description to posting it, selecting resumes, and interviewing individual candidates who fit the profile with the right set of customer service questions, the hiring process can be a daunting task. The most time-consuming step in the entire process...

10 Customer service skills that matter in the SAAS world

As somebody aspiring for a career in customer support, or as somebody who is tasked with hiring the right person for a customer service job, it is important to understand what it takes to be excellent at this job. While empathy is almost always quoted as the most important customer...

Create tasks in ClickUp from support tickets with the new SupportBee + ClickUp integration

ClickUp is an intuitive project management software that helps teams of all sizes to take care of tasks and workflows efficiently. SupportBee now integrates with ClickUp to help users manage their tasks, and projects better. If you are a ClickUp user, SupportBee’s integration with ClickUp will help you create tasks...

Our update on GDPR

There have been a lot of inquiries from customers in the EU region about SupportBee’s compliance of GDPR. The EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC and it is designed to achieve the following: Harmonize data privacy laws across Europe Protect and empower all EU...

A cleaner layout for the ticketing interface

We are very excited to announce SupportBee’s new layout that we have been working on for months! The new tabbed interface, with infinite scrolling in listings, offers a cleaner experience and an easier navigation. The overarching goal of this redesign is to do away with the clutter, while also overcoming...

Set up business hours for more accurate response time tracking

We are very glad to announce the release of the ‘business hours’ feature that was requested by many of our customers in the last year. We are also currently working on several UI improvements for the ticketing interface. Business hours This feature is helpful in calculating more accurate response times...