Customer Champion League Blog

Updates on SupportBee and thoughts from the team

Set up business hours for more accurate response time tracking

We are very glad to announce the release of the ‘business hours’ feature that was requested by many of our customers in the last year. We are also currently working on several UI improvements for the ticketing interface. Business hours This feature is helpful in calculating more accurate response times...

December updates: Improvements to KB, ticketing interface, and signatures

We have some updates for you, on the last working day of 2017 :) Ability to add agent names in new tickets When creating tickets with the ‘New Ticket’ feature, you now have the option to add the agent name as the sender in the copy of the email sent...

Introducing the ‘Customers’ feature for easier management of customer database

The customer management feature is the first in a list of new features that we have been working to push out this month. Here’s a brief rundown on what it offers: Customer management This feature helps you see a list of all of your existing customers, their email addresses, and...

Introducing the custom domain option for customer portal

Till recently, the custom domain option was only available for the knowledge base. This is now available for the customer portal feature also. Once you enable the custom domain option for your account, you will have the choice to redirect the custom domain to either your customer portal, or one...

Introducing Hive - SupportBee’s embeddable knowledge base

With the new embeddable knowledge base you can now display your Knowledge Base anywhere on your site as a widget. It is a great way to present help articles right where they are needed. Clicking on the ‘Help Docs?’ button will render the widget with the search bar and your...

SupportBee's story on Siftery: An interview with our founder

Siftery is a service that helps businesses discover, buy, and use software applications. They recently covered the SupportBee story in their blog. Republishing our founder's interview here for those of you who might be interested! As published in Siftery's blog: SupportBee is an email support software that helps businesses manage...