Customer Champion League Blog

Updates on SupportBee and thoughts from the team

Notes on the July 21 downtime

We had major service issues earlier today. Starting at Thu, 21 Jul 2016 4:53 UTC we deployed some bad code and we pushed out a fix at 17:49 UTC. During this time email importing and deliveries were affected. We have now restored all services and all email...

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Better aesthetics & niftier navigation - Launching the new SupportBee

We are excited to announce the launch of a slick ...

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Understanding the design process behind our Customer Satisfaction Ratings feature

A design process is important because it creates a common vocabulary and structure for the exploration and refinement of ideas, resulting ...

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Important update to email notifications

Email notifications is one of...

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Introducing Jana, our chief UX designer


We are excited to announce that Jana is the newest addition to our team. Since SupportBee is a globally distributed team with every member working remotely, these blurbs that we publish about new people joining the team not only helps our customers get familiar with the team but also goes a long way in helping the team members getting t...

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New Feature: Improve Customer Experience with Customer Satisfaction Ratings


The Customer Satisfaction Ratings feature has been one of the most requested, in SupportBee, in the recent times. It is incredibly important for support agents and business owners, who set up the support processes, to know if their hard work is making any difference to their customers’ overall experience. With this new feature, you can no...

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