Improvements

Improvements to labels, filters, and fonts

Search option for labels and filters Labels and filters help you manage your workflows efficiently by automating them. If you have more than a handful of filters and labels in your account, you no longer have to spend time scrolling through the list to find the label or filter you...

Improvements

KBee improvements and fixes

For all those who have been using SupportBee's Knowledge Base component (KBee), we have some updates for you! Ability to move articles between categories Now you have the option to move articles between categories! Previously, you had to copy-paste the content of an article from one category to another, and...

New Feature

Introducing the ability to organize customers into groups

‘Customer groups’ is a feature that helps you arrange individual customers from the same organization into a single group. Note: This feature is only available for customers under the Enterprise plan. For those customers in the older pricing model, this feature is only available in Large plan and above What...

New Feature

September updates: HTTPS for custom domains and more

In the last few months, SupportBee’s development team has been busy making infrastructure upgrades and ironing out a lot of the UI issues reported with respect to infinite scrolling and lists. Apart from that, we have some development updates for the product. Here’s a list of the recently released updates:...