Customer Support

What is a Customer Portal and Why Is It Important?

In today’s connected world, customer portals are becoming more of a requirement than a nice-to-have feature for many organizations. In a recent survey by Statista, 88% of respondents indicated that they expect a company or brand to provide an online customer service portal. It is truly becoming an age of...

Improvements

Improvements to labels, filters, and fonts

Search option for labels and filters Labels and filters help you manage your workflows efficiently by automating them. If you have more than a handful of filters and labels in your account, you no longer have to spend time scrolling through the list to find the label or filter you...

Improvements

KBee improvements and fixes

For all those who have been using SupportBee's Knowledge Base component (KBee), we have some updates for you! Ability to move articles between categories Now you have the option to move articles between categories! Previously, you had to copy-paste the content of an article from one category to another, and...