Customer Champion League Blog

Updates on SupportBee and thoughts from the team

Introducing Hive - SupportBee’s embeddable knowledge base

With the new embeddable knowledge base you can now display your Knowledge Base anywhere on your site as a widget. It is a great way to present help articles right where they are needed. Clicking on the ‘Help Docs?’ button will render the widget with the search bar and your...

SupportBee's story on Siftery: An interview with our founder

Siftery is a service that helps businesses discover, buy, and use software applications. They recently covered the SupportBee story in their blog. Republishing our founder's interview here for those of you who might be interested! As published in Siftery's blog: SupportBee is an email support software that helps businesses manage...

Announcing authentication, contact form integration, and Google analytics tracking for KB

We have been improving our Knowledge Base over the past month, adding features that are often requested. This post explains those updates in detail. We are also working on an embeddable version of the Knowledge Base (KB) which will be released soon. Authentication A common feature request from a lot...

Announcement: Improvements to Insightly integration

Last week, when we made the announcement about improvements to our Basecamp integration, we promised improvements to the Insightly integration. It is ready now! Here we go with a list of all changes and improvements in the app. Showing only open/active projects and opportunities In the last version of the...

Announcement: Improvements to Basecamp integration

Basecamp and Insightly are the two most popular integrations in SupportBee, and we have received a number of requests in the past months for improving these. Even as we are announcing the improvements to Basecamp, we have started working on improving Insightly. Stay tuned for updates! Also, feel free to...

Introducing sorting options for ticket listings

Until recently, ticket listings in SupportBee were sorted, by default, showing the newest tickets first. And the timestamps for these tickets were updated on any activity (comment or reply); this means that any ticket with the most recent activity will show up first in listings. We are now introducing the...