Customer Champion League Blog

Updates on SupportBee and thoughts from the team

SupportBee's story on Siftery: An interview with our founder

Siftery is a service that helps businesses discover, buy, and use software applications. They recently covered the SupportBee story in their blog. Republishing our founder's interview here for those of you who might be interested! As published in Siftery's blog: SupportBee is an email support software that helps businesses manage...

Announcing authentication, contact form integration, and Google analytics tracking for KB

We have been improving our Knowledge Base over the past month, adding features that are often requested. This post explains those updates in detail. We are also working on an embeddable version of the Knowledge Base (KB) which will be released soon. Authentication A common feature request from a lot...

Announcement: Improvements to Insightly integration

Last week, when we made the announcement about improvements to our Basecamp integration, we promised improvements to the Insightly integration. It is ready now! Here we go with a list of all changes and improvements in the app. Showing only open/active projects and opportunities In the last version of the...

Announcement: Improvements to Basecamp integration

Basecamp and Insightly are the two most popular integrations in SupportBee, and we have received a number of requests in the past months for improving these. Even as we are announcing the improvements to Basecamp, we have started working on improving Insightly. Stay tuned for updates! Also, feel free to...

Introducing sorting options for ticket listings

Until recently, ticket listings in SupportBee were sorted, by default, showing the newest tickets first. And the timestamps for these tickets were updated on any activity (comment or reply); this means that any ticket with the most recent activity will show up first in listings. We are now introducing the...

June updates: Improvements in mobile app, snippets, and more

Creating new tickets from the mobile app One crucial feature that was missing from the mobile apps is the ability to create new tickets from the interface on behalf of customers. Until now, this could only be done using the desktop version of the web app; now, both the iPhone...