Customer Support

4 Customer Satisfaction Metrics You Should be Measuring

A best practice among leading companies is to use a few focused metrics together, as no individual measurement can provide a complete picture on its own. The goal of your metrics is to help your leadership predict future business needs and make adjustments to operations that can lead to lasting...

Customer Support

5 Best Practices to Improve Customer Service

Customer service is an ongoing effort for any organization with a ton of essential ingredients that make it all work. Customers continue to demand more timely service and personalized experiences. Listening to feedback and improving systems are important considerations for remaining competitive. As technology advances, the traditional barriers for customers...

Customer Support

5 Reasons You Should be Using a Cloud-Based Helpdesk

A helpdesk is designed to assist customers or users, either internally within a company or with external clients or customers. Companies implementing a helpdesk solution can choose from on-premise or cloud-based help desk software.  On-premise helpdesk software is time-consuming and costly to implement, plus it requires ongoing IT support for...

Customer Support

50 Best Customer Service Blogs You Should be Reading

Customer service is a vital component of every business. It can often mean the difference between long-lasting growth and failure. In today's fast-paced economy, customer service leaders must stay on top of the latest ideas, trends, and technology that are enabling industries across all sectors. Customer service will only become...

Customer Support

What is a Customer Portal and Why Is It Important?

In today’s connected world, customer portals are becoming more of a requirement than a nice-to-have feature for many organizations. In a recent survey by Statista, 88% of respondents indicated that they expect a company or brand to provide an online customer service portal. It is truly becoming an age of...