Customer Champion League Blog

Updates on SupportBee and thoughts from the team

Introducing advanced search, wildcard searches and other improvements to SupportBee’s search

The recent changes introduced to SupportBee’s search functionality makes it much more powerful than before. Now, you ha...

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Launching the Audit Trail feature for support tickets

We recently launched the Audit Trail feature for support tickets. This feature helps in keeping all actions on a ticket accountable by documenting the action taken, time, and the name of the pers...

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Four Years Since Launch!

It's a well known fact that 80-90% of the startups fail...

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September updates: Adding BCC, editing ‘From’ address and more

Adding BCC in replies and new tickets

Now you have the ability to add addresses in BCC to both replies and new tickets in SupportBee. This feature comes in handy when you need to notify several customers at once...

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Enabling customer reply history in the new design

In SupportBee’s previous design, reply history for...

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Notes on the July 21 downtime

We had major service issues earlier today. Starting at Thu, 21 Jul 2016 4:53 UTC we deployed some bad code and we pushed out a fix at 17:49 UTC. During this time email importing and deliveries were affected. We have now restored all services and all email...

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