SupportBee's Blog

Updates on SupportBee and our thoughts on customer service

Make announcements to customer groups and see announcement history

The ability to organize customers into groups was launched in March. We have now added the functionality to send out announcements or mass mailers to groups using the ‘Create ticket’ feature. For example, if you have a group for one of your customer organizations, and if you have an update...

SupportBee sports a new look!

SupportBee’s new look has hopefully been a pleasant surprise for all of you. Here are some of the changes you will notice: We have new icons throughout the app Here’s a screenshot of the left-hand side navigation with the new icons Left-hand side navigation with new icons Many buttons have...

An improved autocomplete experience

The improved autocomplete feature makes it very easy to add new email addresses in the CC and BCC fields in new ticket forms and replies. Here are the changes you will notice: Type a comma (,) or semicolon (;) to separate email addresses instead of clicking the ‘+’ button to...

Introducing the ability to organize customers into groups

‘Customer groups’ is a feature that helps you arrange individual customers from the same organization into a single group. Note: This feature is only available for customers under the Enterprise plan. For those customers in the older pricing model, this feature is only available in Large plan and above What...

Ability to add attachments to contact widget and new ticket form in portal

Attachments are generally useful for sharing screenshots when reporting a bug. Our widgets were missing this feature. With the latest update, your customers will have the ability to add attachments easily, whether from the contact widget or from the new ticket form in the portal. Here are some screenshots of...

Ability to add attachments to contact widget and new ticket form in portal

Attachments are generally useful for sharing screenshots when reporting a bug. Our widgets were missing this feature. With the latest update, your customers will have the ability to add attachments easily, whether from the contact widget or from the new ticket form in the portal. Here are some screenshots of...