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How Customer Service And Marketing Teams Can Join Forces to Boost CX

Learn how customer service and marketing teams can work together to provide exceptional customer experiences for your business.

Angela Stringfellow

9min read

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50 Best Customer Feedback Tools for Customer Service Teams

Collect, analyze, and make use of valuable customer feedback with these leading customer feedback tools for customer service teams. From customer survey tools to online review tools, sentiment analysis tools, and more, you can capture feedback across the entire customer journey.

7 Steps to Building a Customer-Centric Strategy

Wondering how to create a customer-centric strategy for your organization? These 7 steps will help you create a strategy that puts your customers at the center of everything you do.

What is Customer Engagement (and Why Is It Important)?

Customer engagement is vital to your business's success. Here's what you need to know about customer engagement, why it matters, and how to improve it.

Our Top 10 Blog Posts

1

4 Customer Experience Strategies That Work Every Time

Want to improve the customer experience? These 4 proven customer experience strategies work every time.

2

6 Ways to Stop Customer Service Complaints (Before They Happen)

Every company wants to minimize customer service complaints, but how can you stop them before they happen? These 6 tactics will help you identify and resolve customer service complaints before they happen.

3

5 Examples of Great Email Replies to Customer Complaints

Handling customer complaints requires a careful, delicate approach. Use these 5 examples email replies to customer complaints for better results.

4

50 Best Survey Questions to Measure Customer Satisfaction

Not sure where to begin to develop your customer satisfaction survey? These 50 questions will help you measure every facet of the customer experience.

5

27 Customer Service Experts Reveal the Best Ways to Deal with a Difficult Customer

We asked 27 customer service professionals to share the best ways to deal with difficult customers. Here's what they had to say.

6

4 Ways Collaborative Inboxes Improve Your Customer Support Processes

A collaborative inbox can help your team collaborate on customer service issues without stepping on each other's toes. Learn why you should set one up today!

7

26 Best Shared Inbox Tools to Manage Team Emails

Looking for a shared inbox for your team? We have compiled a list of 25 best shared inbox tools that you can start using today!

8

4 Customer Satisfaction Metrics You Should be Measuring

Measure these four important customer service metrics to improve your organization's customer service and delight your customers.

9

5 Best Practices to Improve Customer Service

Learn the best practices for improving your customer service to delight your customers and retain them for years!

10

5 Reasons You Should be Using a Cloud-Based Helpdesk

A cloud based helpdesk can streamline your customer support and help you deliver better customer service to your customers. Read on to learn more!

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