A Simple, Effective and Affordable Zendesk Alternative

Looking for something simpler, and more affordable than Zendesk? You are at the right place

Collaborative Ticketing System by SupportBee

SupportBee offers everything you need

Ending any relationship is hard but we've got your back. We offer everything you use in Zendesk.

Shared Inbox

A shared inbox to receive, organize, prioritize and respond to customer support emails

Knowledge Base Software

A knowledge base software to create a searchable archive of answers and guides

Customer Portal Software

A knowledge base software to create a searchable archive of answers and guides

Customer Satisfaction Ratings

A knowledge base software to create a searchable archive of answers and guides

Customer Management

A knowledge base software to create a searchable archive of answers and guides

Reports on performance

A knowledge base software to create a searchable archive of answers and guides

Top reasons to switch from Zendesk to SupportBee

Our customers have told us of the many benefits SupportBee offers over Zendesk. Here are a few!

An intuitive and email-like alternative to Zendesk

SupportBee looks and feels exactly like email to your customers. Unlike Zendesk, we do not use our branding, case ids, or technical details in emails. With SupportBee, your conversations with your customers will look and feel personal.

Keeping your support personal and friendly is our top priority

SupportBee is better than Zendesk in rendering HTML Emails

SupportBee renders HTML emails beautifully. This simple expectation is not met by Zendesk and several other software in the market. If your customers send you HTML emails, the good news is that your agents need not fight garbled text in emails anymore. Our help desk software will meet your need by taking care of it all: styling, links, inline images and more!

HTML emails get love on SupportBee, unlike on Zendesk

SupportBee is designed for collaboration

Effective team participation and communication are needed to deliver customer support successfully. Unlike other help desk systems, our software is designed to help you with the right features to encourage collaboration across agents and software tools used within your company. Several of our features like comments, groups, and notifications help in making collaboration easy and smooth.

Collaborate with all of your team on customer support