PostHog Email Ticketing Integration

What is PostHog?

PostHog is an open-source product analytics platform that helps you understand user behavior with event data.

Adding the Integration

Click on the 'Add to My SupportBee' button in the top right corner of the page.
Choose the SupportBee account to connect.
Enter your PostHog Region, Project ID, Project API Key, and Personal API Key.
Enable event tracking if you want SupportBee to send events to PostHog.
If you use a self-hosted PostHog instance, enter your custom host URL.
Click on 'Add integration'.

How does the integration work?

When event tracking is enabled, SupportBee sends minimal events to PostHog with geo IP disabled (server-side events). The Personal API Key is used to fetch person information and link to the requester’s PostHog profile in the ticket sidebar.

Explore SupportBee

Shared Inbox

Collaborate on customer emails with assignments, comments, and drafts.

Knowledge Base

Help customers find answers on their own with self-service articles.

Customer Portal

Let customers track, send, and manage their support requests.

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