Turn Support Tickets into Linear Issues

SupportBee's Linear integration connects your ticketing system with Linear's issue tracker. When a customer reports a bug or requests a feature, send it from SupportBee's shared inbox to Linear as an issue — with full context, no copy-pasting.

Why Teams Need a Ticketing System Alongside Linear

Linear is built for engineering teams — fast issue tracking, sprint planning, and product development workflows. But it is not designed for customer support. It lacks a shared inbox, collision detection, SLA tracking, and the email-based workflows that support teams depend on.

When support teams try to manage customer emails inside Linear, issues pile up alongside engineering work. Customers cannot email Linear directly. Agents cannot track who replied to whom. There is no way to manage the back-and-forth of a support conversation inside an issue tracker.

A dedicated ticketing system like SupportBee handles the customer-facing side: converting emails into trackable tickets, assigning them to agents, and managing resolution through a ticket management pipeline. The Linear integration bridges the gap — support stays in SupportBee, engineering work stays in Linear, and information flows between them automatically.

How the Linear Help Desk Integration Works

The integration adds a "Create Issue in Linear" action to every ticket in SupportBee. One click sends the ticket content — subject, body, customer details, and any attachments — into your Linear workspace as a new issue.

You control where issues land:

• Team — Choose which Linear team receives the issue (Engineering, Product, Design, etc.)
• Project — Assign it to a specific Linear project for better organization
• Priority and labels — Set priority levels and labels so your engineering team can triage without asking for more context

Support agents stay in SupportBee. Engineers stay in Linear. Each team works in the tool built for their workflow, with full visibility into what the customer reported.

Setting Up the Linear Integration

Connecting SupportBee's ticketing system to Linear takes about two minutes:

1. Go to Admin → Integrations in SupportBee
2. Search for Linear and click Add to My SupportBee
3. Authorize SupportBee to access your Linear workspace
4. Select the default team and project for new issues

No API keys to generate, no webhooks to configure. Once connected, every agent on your team can create Linear issues directly from support tickets.

Sending Support Tickets to Linear

Once the integration is active, here is how your team uses it day-to-day:

1. Open a ticket in SupportBee's team inbox
2. Click Integrations → Create Issue in Linear
3. Review the title and description — edit if needed
4. Choose the target team and project
5. Set priority and add labels
6. Submit

The issue appears in Linear immediately with the full customer context. Your engineering team can start working on it without needing access to your help desk or asking the support agent for details.

Common Workflows for Linear and SupportBee

This integration works well for teams where support agents and engineers need to stay aligned without sharing tools:

• Bug escalation — A customer reports a bug through email. The support agent creates a Linear issue so developers can investigate and fix it, while the agent keeps the customer updated in SupportBee.
• Feature requests — Product feedback arrives through the help desk. Agents send it to Linear where the product team can prioritize it alongside their roadmap.
• Billing and account issues — When a support ticket needs input from another team, the agent creates a Linear issue to track the internal work while managing the customer conversation separately.
• Engineering triage — Support agents add priority and labels when creating issues, so the engineering team can triage incoming requests without context-switching into the ticketing system.

Who Uses SupportBee with Linear

This integration is popular with software teams that want a clear separation between customer support and product development:

• SaaS companies that handle customer emails in SupportBee and track engineering work in Linear
• Startups where a small support team escalates bugs and feature requests directly to developers
• Product teams that use customer feedback from the help desk to inform their Linear roadmap
• Any team that needs a proper email ticketing system for customer-facing support while keeping Linear focused on engineering

SupportBee starts at $17/user/month and includes the Linear integration on all plans.