Ticketing System for Collaborative Customer Service
Turn customer emails into organized support tickets. Assign, discuss, and resolve — as a team.
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A complete ticketing system
SupportBee offers everything you need to scale up your customer support effortlessly.
Team Inbox - Ticketing that feels like email
Our ticketing system stays invisible to your customers, retaining the personal touch of email. Unlike a shared email password, every agent gets their own login and a clear view of the ticket queue. Assign tickets to teams and agents so nothing slips through the cracks.
White-labeled Emails.
Frictionless Collaboration.
KBee — Our Integrated Knowledge Base
Our integrated knowledge base empowers your customers to help themselves. KBee integrates tightly with our ticketing system — agents insert links to relevant articles when replying to customers.
Your customers can find answers without writing to customer support
Seamless Knowledge Base integration with the Shared Inbox
Customers easily send, manage and track their support requests.
Our customer portal gives customers a place to send, track, and manage their support tickets. They see the status of every request without emailing to ask. Enterprise customers get the transparency and accountability they need.
Improves Transparency and Accountability
Customers see other tickets for their organization.
From our customers
Hear first-hand from our incredible community of customers.
William's main responsibility is to run the company successfully by helping people grow. His entire work day is about seeing clients and making them feel better. He likes SupportBee for the features offered and its competitive pricing.
William Rush
President & Counseller - Christian Heart Counselling
Thomas is the CEO of Responsum who has run his business for close to 20 years. Happy customers and happy employees keep him motivated at his business. He likes SupportBee for the features offered, its simplicity and the ability to affordably include more people in support
Thomas Løcke
CEO - Responsum
Tom's biggest challenge is to make sure that all his customers are happy and they are retained. On a typical day, he manages and produces websites for his clients, direct his employees, and manages the company. Apart from SupportBee he uses tools like BambooHR and Basecamp.
Tom Borish
CEO - Rls2000
Support ticket system designed for collaboration
Customer support is a team sport and SupportBee gets everyone involved
Email-like Simplicity
A ticketing system should make collaboration easier, not harder. SupportBee is designed for collaborative customer service — comments, assignments, and drafts happen inside the ticket, not in separate chat threads.
Easy to set up and use
Most ticketing systems take days to configure. SupportBee's support ticket system is up and running in minutes — no IT department needed. The workflow mirrors email, so there's no learning curve. Your team starts resolving tickets on day one.
Work on the go!
SupportBee is designed for the modern collaborative workplace. Accessible over the desktop, mobile and within your existing email client, your team can choose how they want to participate in your customer support process.
Ready to try a better ticketing system?
Set up your support ticket system in under five minutes. No credit card required.
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