A Simple, Effective and Affordable Frehdesk Alternative

Looking for something simpler, and more affordable than Freshdesk? You are at the right place

SupportBee offers everything you need

Ending any relationship is hard but we've got your back. We offer everything you use in Freshdesk.

Shared Inbox

A shared inbox to receive, organize, prioritize and respond to customer support emails

Knowledge Base Software

A knowledge base software to create a searchable archive of answers and guides

Customer Portal Software

A knowledge base software to create a searchable archive of answers and guides

Customer Satisfaction Ratings

A knowledge base software to create a searchable archive of answers and guides

Customer Management

A knowledge base software to create a searchable archive of answers and guides

Reports on performance

A knowledge base software to create a searchable archive of answers and guides

Top reasons to switch from Freshdesk to SupportBee

Our customers have told us of the many benefits SupportBee offers over Freshdesk. Here are a few!

SupportBee is a cleaner and snappier alternative to Freshdesk

SupportBee is loved by our customers for its simplicity. A snappy email-like interface makes customer support management very easy. It does not require knowledge or expertise to use SupportBee. However, with a complicated software like Freshdesk, your agents may have to go through extensive training to even get started.

Keeping your support personal and friendly is our top priority

SupportBee keeps your conversations with customers friendly and personal

SupportBee offers the authentic email experience to your customers. Unlike Freshdesk, we do not use SupportBee branding or technical jargon anywhere that will make your conversations with your customers sound like an automated software service. Customer support is more than just resolving customer issues. Customer service is about building trust and lasting relationships with customers. SupportBee’s helpdesk system is designed to help you achieve that goal.

Keeping your support personal and friendly is our top priority

SupportBee is designed for collaboration

Effective team participation and communication are needed to deliver customer support successfully. Unlike other help desk systems, our software is designed to help you with the right features to encourage collaboration across agents and software tools used within your company. Several of our features like comments, groups, and notifications help in making collaboration easy and smooth.

Collaborate with all of your team on customer support