A Simple, Effective and Affordable Frehdesk Alternative

Looking for something simpler, and more affordable than Freshdesk? You are at the right place

SupportBee offers everything you need

Ending any relationship is hard but we've got your back. We offer everything you use in Freshdesk.

Shared Inbox

A shared inbox to receive, organize, prioritize and respond to customer support emails

Knowledge Base Software

A knowledge base software to create a searchable archive of answers and guides

Customer Portal Software

A knowledge base software to create a searchable archive of answers and guides

Customer Satisfaction Ratings

A knowledge base software to create a searchable archive of answers and guides

Customer Management

A knowledge base software to create a searchable archive of answers and guides

Reports on performance

A knowledge base software to create a searchable archive of answers and guides

Top reasons to switch from Freshdesk to SupportBee

Our customers have told us of the many benefits SupportBee offers over Freshdesk. Here are a few!

SupportBee is a cleaner and snappier alternative to Freshdesk

is loved by our customers for its simplicity. A snappy email-like interface makes customer support management very easy. It does not require knowledge or expertise to use SupportBee. However, with a complicated software like Freshdesk, your agents may have to go through extensive training to even get started.

Keeping your support personal and friendly is our top priority

SupportBee keeps your conversations with customers friendly and personal

SupportBee offers the authentic email experience to your customers. Unlike Freshdesk, we do not use SupportBee branding or technical jargon anywhere that will make your conversations with your customers sound like an automated software service. Customer support is more than just resolving customer issues. Customer service is about building trust and lasting relationships with customers. SupportBee’s helpdesk system is designed to help you achieve that goal.

Keeping your support personal and friendly is our top priority

SupportBee is designed for collaboration

Effective team participation and communication are needed to deliver customer support successfully. Unlike other help desk systems, our software is designed to help you with the right features to encourage collaboration across agents and software tools used within your company. Several of our features like comments, groups, and notifications help in making collaboration easy and smooth.

Collaborate with all of your team on customer support

Questions on why to switch from Freshdesk to SupportBee?

Find answers to the most common questions about our ticketing system. Contact us for any other questions.

What is Freshdesk?

Freshdesk is a popular customer support software platform that is known for its artificial intelligence (AI) capabilities, including scenario automation and intelligent ticket assignment. It also offers a variety of tools for team collaboration, multichannel communication management, and self-service capabilities for staff and customers. This customer support system has remained a popular choice for companies looking for a broad feature set combined with advanced metrics analysis and reporting. Users can also take advantage of a built-in knowledge base, forums, and shared team inbox.

What is the use of a customer support ticketing system like Freshdesk?

One of the main benefits of using a customer support ticketing system such as Freshdesk or SupportBee is the ability to manage all customer requests from a single location. Companies often have multiple email and social media channels to manage, and a team inbox collects all of your requests in one place while providing your team with valuable tools they need for managing them. These ticket systems often become the central hub for receiving, reviewing, assigning, and completing all customer support activities for the entire organization.

Customer support ticketing systems are also used to automate workflows and simplify routine help desk activities. Since the platforms can evaluate real-time data from among all staff activities, management can review ticket status and other important metrics at any time. Having access to real metrics from your workflow system gives your team valuable data to drive improvements and behaviors. It also allows you to track and manage communications on multiple channels and capture frequently requested information in a link_to "knowledge base", "https://supportbee.com/knowledge-base-software" for later use and self-service access by customers.

What is the best Freshdesk alternative?

When evaluating any customer support ticketing system, you should always compare the product’s link_to "features, cost, and customization options", "https://supportbee.com/blog/how-to-compare-help-desk-ticketing-systems-6-things-to-look-for-when-buying/" One system may work perfectly well in one situation but be a poor fit in another, and there is always a risk of overpaying for features you don’t need or investing in a platform that cannot grow with your business. The best systems are cloud-based and include the core features of a shared inbox, knowledge base, and communication management tools.

Some ticketing systems offer a more streamlined and customer-friendly interface than Freshdesk, such as our SupportBee platform. SupportBee uses an email-like interface that makes onboarding and training easy. You can get a team up and running very quickly when implementing SupportBee’s email ticketing system, and that means your team can continue to resolve support ticket requests without interruption. Thanks to SupportBee’s collaborative customer support platform, customer support tickets will never fall through the cracks, and customer support can become a key competitive advantage for your company.

Reviewing the third-party integrations that are available for each ticketing system is also a valuable step. A ticketing platform that works well with your existing software programs will be much easier to launch and allows for seamless adoption without interrupting your team’s existing workflows.

Other customer-focused features, such as customized branding for the support desk and knowledge base, may also be important to companies who strive to create an engaging and unique customer experience. A customer portal is also available with some support desk platforms. A customer portal is one of the best ways to give customers direct access to vital information and provides visibility into the customer support process, enabling customers to quickly check the status of open tickets. Customer portals also provide a central repository for a customer’s prior support requests and resolutions, so it becomes a valuable knowledge resource over time. Instead of making the same support request again, customers can easily find previous answers in a customer portal, which can help reduce your customer support costs, as well.

The best Freshdesk alternative for your organization is a ticketing system that can integrate well with your existing systems and provides a number of useful features for collaborative customer support at a reasonable cost.