Pipedrive Integration

Mere is a 5 man team with hundreds of clients across the globe. We needed a super easy-to-use, lightweight, effective way of handling a lot of incoming support requests, and SupportBee is perfect for our workflow. We use Pipedrive, Basecamp, and Slack. Basecamp to raise requests to the level of a project, Slack for super-quick visibility on new tickets, and Pipedrive to remind us who belongs to what project!

Matt Heerema

Mere Agency

Pipedrive is a sales pipeline software that helps you get organized. For more details please visit www.pipedrive.com

Sync Customer Information between Pipedrive & SupportBee

Use SupportBee's Pipedrive integration to share information about a customer between Pipedrive and SupportBee - automatically on every new ticket! By installing the integration you can

  • Fetch a customer's information from Pipedrive and show it as a comment on the ticket. The comment also contains a link to the customer's profile in Pipedrive.

  • Update the customer information in Pipedrive whenever the customer sends a new ticket. Keep your sales team in the loop.

Adding the Pipedrive Integration

To add the integration, click on the 'Add to My SupportBee'. If this is the first integration that you are adding, you will have to enter your subdomain and you will be taken to Pipedrive to allow access to SupportBee. Once SupportBee has access, you can then save the integration and select the following details:

Create a New Person in Pipedrive if one does not exist

Check this option if you want us to create a new contact in Pipedrive if we can't find one based on the email address of the customer.

Send Ticket's Full Contents to Pipedrive

If this option is checked, everytime a contact creates a new ticket the contents of the ticket (including attachments) would be added as notes to that contact's profile.

Using the Integration

Once you add the integration, sit back and relax. You don't have to do anything manually. Every time a ticket comes in, we will automatically look in Pipedrive and post a comment on the ticket if we find a contact based on the email address. If we can't find one, we will create a contact if you have the option checked in settings.