SupportBee works just like email. We stay invisible to your customers and all they see is a friendly email. No case ids, reply above this line or other help desk mumbo-jumbo.
We have the right set of features to enable collaboration within your entire team. For example, labels and groups make it very easy to organize and assign tickets.
When it comes to providing support, your entire team should be involved. That's why we don't charge you by the number of logins.
Want to manage your help desk on the move? With SupportBee, you can access your support desk on your mobile phone's or tablet's browser.
Since SupportBee is hosted and managed for you, there is nothing to download, install, manage or backup.
You cannot improve what you don't measure. We provide insightful help desk reports that can help you improve your customer service.