Support Ticket Software
SupportBee bundles help desk ticketing, a knowledge base, and an online customer portal into an easy-to-use offering. Get set up in 5 minutes!
A complete ticketing system
SupportBee offers everything you need to scale up your customer support effortlessly.
Shared Inbox — Just like email
We stay invisible to your customers, retaining the personal touch of email. However, unlike a traditional email inbox, we offer your team a frictionless way to collaborate by assigning tickets to teams and agents. Everyone knows exactly what they are responsible for and nothing slips through the cracks.
White-labeled Emails.
Frictionless Collaboration.
KBee — Our Integrated Knowledge Base
Our integrated knowledge base software empowers your customers to help themselves. Your customers can find answers to their questions without having to write to customer support. KBee also integrates tightly with our Shared Inbox, which enables your team to easily insert links to relevant customer support articles when replying to your customers.
Your customers can find answers without writing to customer support
Seamless Knlowedge Base integration with the Shared Inbox
Customers easily send, manage and track their support requests.
Our Customer portal software provides a web portal for your customers to send, manage and track the progress of their support requests. This offers the much sought for transparency and accountability often required by enterprise customers. Apart from seeing their tickets, customers can also see all the support tickets for their organization.
Improves Transparency and Accountability
Customers see other tickets for their organization.
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William's main responsibility is to run the company successfully by helping people grow. His entire work day is about seeing clients and making them feel better. He likes SupportBee for the features offered and its competitive pricing.
William Rush
President & Counseller - Christian Heart Counselling"
Thomas is the CEO of Responsum who has run his business for close to 20 years. Happy customers and happy employees keep him motivated at his business. He likes SupportBee for the features offered, its simplicity and the ability to affordably include more people in support
Thomas Løcke
CEO - Responsum"
Tom's biggest challenge is to make sure that all his customers are happy and they are retained. On a typical day, he manages and produces websites for his clients, direct his employees, and manages the company. Apart from SupportBee he uses tools like BambooHR and Basecamp.
Tom Borish
CEO - Rls2000Support ticket system designed for collaboration
Customer support is a team sport and SupportBee gets everyone involved
Email like Simplicity
Collaboration is an integral part of delivering great customer service. Customer support software can play a huge role in aiding it. If it is not designed for collaboration, conversations between teams and members end up happening outside the tool which defeats the purpose of having a tool in the first place.
Easy to set up and use
We designed SupportBee's email ticketing software from the grounds up to be easy to setup and use. Most of our customers are up and running in minutes without any help from their IT department. Since our workflow is very similar to email, there is no learning curve and your team members won't find themselves bogged down by the complexity of understanding a new system.
Work on the go!
SupportBee is designed for the modern collaborative workplace. Accessible over the desktop, mobile and within your existing email client, your team can choose how they want to participate in your customer support process.
