Tickets in SupportBee only have two states - Answered & Unanswered. If you want to follow a ticket without even participating in it, just star it. That’s it. It’s that simple!
Delivering great customer support is a collaborative effort. We don’t charge you by the number of logins. Add everyone in your team to the Help Desk.
Email notifications keep you updated about tickets assigned to you or about new customer replies. You never have to poll SupportBee.
All listings (Tickets, Labels, Search) are auto-refreshing. You will never have to worry about missing new tickets because you forgot to refresh the page.
Love Gmail’s keyboard shortcuts? We have implemented them for you in SupportBee. Get your work done faster without learning a single new shortcut!
Your Support Emails are imported in less than 60 seconds thanks to IMAP Push. Replies to your customers are delivered even faster. We'll never slow you down!
Your customers hate emails with ugly subject lines like Re: [Case 432xyz]. So do we! With SupportBee they get friendly emails. No corporate mumbo-jumbo.
Emails should work just like - well emails. Both you and your customers can reply inline and we thread the emails and hide long quoted replies.
Our emails to your customers don’t carry SupportBee branding. They are your customers and we let it be that way.
Nischal Shetty
JustUnfollow.com
I love that SupportBee does not push itself on our users. When we respond to our customers, they receive an email without any extra fluff. It gives us the advantages of email along with the ability to have multiple people handle our support requirements.
