Since the launch of Basecamp 3, we have received several requests from existing and prospective customers for integration with SupportBee. We are happy to announce that the Basecamp 3 integration with SupportBee is now live. We are also listed in the Basecamp 3 integrations page as an official third party add-on.
Basecamp 3 integration features
This integration offers everything that Basecamp 2 integration offers - creating to-do lists & items, and the ability to assign those to team members, all from within the SupportBee interface - with the additional option of adding multiple assignees for to-do items. This option of multiple assignees is newly introduced in Basecamp 3 and it is included in the integration.
Thanks to our developer Nisanth for launching this feature.
A fully featured mobile web and mobile app experience for SupportBee
Until now, our mobile app and mobile web versions only had a subset of the features seen in the desktop version. Thanks to Josue, we now have a fully featured mobile experience. Here’s a list of all the major changes that you will see:
- Search tickets,
- Reply with rich text,
- Add snippets to replies,
- Add @ mentions in comments,
- CC and BCC other people,
- Ability to view ticket activity.
Here’s a screenshot of the Android app.