# SupportBee

SupportBee is a help desk platform for shared inbox, knowledge base, customer portal, workflows, and API integrations.

Use this file as a curated map of SupportBee content for LLM-assisted grounding, development, and support operations.

## Product Pages

- [SupportBee](https://supportbee.com/): Help desk software for shared inbox, knowledge base, and customer portal. Starts at $17 per user per month, billed annually.
- [Team Inbox](https://supportbee.com/team-inbox-software): Shared inbox software for support teams. Assign, collaborate, and reply from a single team email address.
- [Knowledge Base](https://supportbee.com/knowledge-base-support): Self-serve knowledge base software so customers can find answers without raising a ticket.
- [Customer Portal](https://supportbee.com/customer-portal-support): Branded portal where customers can see their tickets, KB articles, and conversation history.
- [Ticket Management](https://supportbee.com/ticket-management-software): Tag, filter, route, and prioritise customer support tickets at scale.
- [Customer Service Automation](https://supportbee.com/customer-service-automation): Filters, rules, and integrations that automate repetitive support work.
- [Integrations](https://supportbee.com/integrations): Connects SupportBee with the tools support teams already use.
- [Free Tools](https://supportbee.com/tools): Free utilities for support teams: DKIM, SPF, DMARC checkers, NPS calculator, email signature generator, and more.
- [Pricing](https://supportbee.com/pricing): Startup ($17/user/month annual), Enterprise ($21/user/month annual). 14-day free trial, no credit card required.

## Docs

### Email Setup

- [Connecting your email inbox with SupportBee](https://supportbee.com/docs/email-setup/connecting-your-email-inbox-with-supportbee.md): Connect your Gmail, Outlook, or custom email inbox to automatically receive support emails as tickets in SupportBee.
- [Setting up Automatic Responses](https://supportbee.com/docs/email-setup/setting-up-automatic-responses.md): Create automated acknowledgment emails for new tickets and notify customers when tickets are archived.
- [Setting up an email copy on all tickets](https://supportbee.com/docs/email-setup/setting-up-an-email-copy-on-all-tickets.md): Send automatic BCC copies of all support replies to specific email addresses for recordkeeping and oversight.
- [Using Customer Satisfaction Ratings](https://supportbee.com/docs/email-setup/using-customer-satisfaction-ratings.md): Collect customer feedback ratings and comments after ticket resolution to measure support effectiveness.
- [Automatic spam filtering](https://supportbee.com/docs/email-setup/automatic-spam-filtering.md): Enable automatic spam detection to filter out suspicious emails and keep your SupportBee inbox clean and focused on real tickets.
- [Working with filters](https://supportbee.com/docs/email-setup/working-with-filters.md): Automate ticket routing, labeling, and team assignments with conditional filters based on email subject and content.
- [Migrating to a new email provider](https://supportbee.com/docs/email-setup/migrating-to-a-new-email-provider.md): Learn how to update your SupportBee email setup when switching from SMTP/forwarding to Gmail or Outlook.
- [SMTP server setup](https://supportbee.com/docs/email-setup/smtp-server-setup-legacy.md): Configure SMTP server settings to send replies to customers from SupportBee when using email forwarding or a non-native email provider.
- [Using Contact Forms](https://supportbee.com/docs/email-setup/using-contact-forms.md): Embed a contact form on your website or integrate third-party form builders to create tickets in SupportBee.
- [Email deliverability](https://supportbee.com/docs/email-setup/email-deliverability.md): Understand why emails sent from SupportBee may not reach recipients, and how to troubleshoot delivery issues with your email provider.
- [Managing email addresses](https://supportbee.com/docs/email-setup/managing-email-addresses.md): Add, remove, and manage the email addresses connected to your SupportBee account, including aliases, group addresses, and forwarding configuration.
- [Supported email providers](https://supportbee.com/docs/email-setup/supported-email-providers.md): Which email providers SupportBee integrates with natively, which work via SMTP, and which protocols are supported.

### Handling Tickets

- [Ticket States](https://supportbee.com/docs/handling-tickets/ticket-states.md): Understand how tickets move through answered, unanswered, assigned, snoozed, and archived states in SupportBee.
- [Replying to Tickets](https://supportbee.com/docs/handling-tickets/replying-to-tickets.md): Respond to customer inquiries from a shared inbox with automatic state tracking and real-time collision detection.
- [Commenting on a ticket](https://supportbee.com/docs/handling-tickets/commenting-on-a-ticket.md): Add internal notes and collaborate with team members using private comments that are hidden from customers.
- [Easy replying with snippets](https://supportbee.com/docs/handling-tickets/easy-replying-with-snippets.md): Save time with reusable text snippets for common responses, and insert them quickly into any ticket reply or comment.
- [Using Images in Tickets](https://supportbee.com/docs/handling-tickets/using-images-in-tickets.md): Add images inline or as attachments to ticket replies for visual references and better communication.
- [Attaching files to tickets](https://supportbee.com/docs/handling-tickets/attaching-files-to-tickets.md): Add files and images to ticket replies and comments using drag-and-drop, clipboard paste, or the file picker.
- [Assigning tickets to a User](https://supportbee.com/docs/handling-tickets/assigning-tickets-to-a-user.md): Assign tickets to individual team members so every conversation has a clear owner responsible for the response.
- [Assigning tickets to a Team](https://supportbee.com/docs/handling-tickets/assigning-tickets-to-a-team.md): Route tickets to specific teams for organized workload distribution and specialized support handling.
- [Managing labels](https://supportbee.com/docs/handling-tickets/managing-labels.md): Organize and categorize tickets using color-coded labels to streamline filtering, reporting, and team workflows.
- [Archive a Ticket](https://supportbee.com/docs/handling-tickets/archive-a-ticket.md): Mark resolved tickets as archived to keep your shared inbox organized and accurately track resolution times.
- [Merging Tickets](https://supportbee.com/docs/handling-tickets/merging-tickets.md): Combine related or duplicate tickets into a single thread to keep conversations organized and avoid repeated replies.
- [Forwarding tickets outside SupportBee](https://supportbee.com/docs/handling-tickets/forwarding-tickets-outside-supportbee.md): Forward ticket details to external parties outside your helpdesk while keeping the original conversation intact.
- [Changing sender or recipient for the ticket](https://supportbee.com/docs/handling-tickets/changing-sender-or-recipient-for-the-ticket.md): Update the sender address or primary recipient on a ticket to correct routing errors or redirect the conversation.
- [Managing Private Tickets](https://supportbee.com/docs/handling-tickets/managing-private-tickets.md): Restrict ticket visibility to admins and assigned agents to handle sensitive or confidential support conversations.
- [Creating tickets in SupportBee](https://supportbee.com/docs/handling-tickets/creating-tickets-from-the-interface.md): Manually create new support tickets on behalf of customers directly from the SupportBee web interface.
- [Replying and Issuing Commands via Email](https://supportbee.com/docs/handling-tickets/replying-and-issuing-commands-via-email.md): Reply to tickets and execute actions like assign, archive, and star directly from email notifications.
- [Searching through tickets](https://supportbee.com/docs/handling-tickets/searching-through-tickets.md): Find tickets quickly using keyword search, customer email lookup, and advanced filters in SupportBee.
- [Viewing original email headers](https://supportbee.com/docs/handling-tickets/viewing-original-email-headers.md): Access and inspect original email headers on any ticket to troubleshoot delivery issues and verify sender details.
- [Keyboard Shortcuts](https://supportbee.com/docs/handling-tickets/keyboard-shortcuts.md): Navigate your inbox and manage tickets faster using familiar Gmail-style keyboard shortcuts in SupportBee.
- [Tracking Performance with Reports](https://supportbee.com/docs/handling-tickets/tracking-performance-with-reports.md): Monitor team performance with built-in reports covering ticket volume, first response times, and per-agent activity.
- [Understanding Reports and Metrics](https://supportbee.com/docs/handling-tickets/understanding-reports-and-metrics.md): How SupportBee calculates each report metric, what counts toward response times, and how business hours affect the numbers.
- [Using Draft Replies](https://supportbee.com/docs/handling-tickets/using-draft-replies.md): Prepare draft replies for review before sending and let teammates collaborate on responses before they reach the customer.
- [Viewing the Audit Trail](https://supportbee.com/docs/handling-tickets/viewing-the-audit-trail.md): See a complete history of every action taken on a ticket, including assignments, state changes, and replies.
- [Using Cc and Bcc](https://supportbee.com/docs/handling-tickets/using-cc-and-bcc.md): Add Cc and Bcc recipients to your ticket replies so managers, teammates, or external stakeholders stay informed.
- [Organizing tickets with labels](https://supportbee.com/docs/handling-tickets/organizing-tickets-with-labels.md): Use labels strategically to categorize tickets, track request types, and build filter-based workflows for your team.
- [Splitting Tickets](https://supportbee.com/docs/handling-tickets/splitting-tickets.md): Move replies from a ticket into a new ticket when a conversation has drifted into a separate issue that should be tracked independently.

### Users

- [Adding Users](https://supportbee.com/docs/users/adding-users.md): Invite team members as admins, agents, or collaborators and configure their access and notification settings.
- [Understanding User Permissions](https://supportbee.com/docs/users/understanding-user-permissions.md): Learn the differences between admin, agent, and collaborator roles and what each can access in SupportBee.
- [Using Teams](https://supportbee.com/docs/users/using-teams.md): Create teams to organize agents by department or function and assign tickets to groups instead of individuals.

### Customer Management

- [Managing customers](https://supportbee.com/docs/customer-management/managing-customers.md): View all customers, their contact information, and complete ticket histories in one centralized location.
- [Creating and managing customer groups](https://supportbee.com/docs/customer-management/creating-and-managing-customer-groups.md): Group customers from the same organization to track tickets at both individual and organizational levels.

### Knowledge Base Software

- [Setting up](https://supportbee.com/docs/knowledge-base-software/setting-up.md): Create, configure, and customize your knowledge base site with publishing controls and analytics tracking.
- [Adding content](https://supportbee.com/docs/knowledge-base-software/adding-content.md): Create categories and add articles with rich text, images, videos, and file attachments to your SupportBee knowledge base.
- [Visibility](https://supportbee.com/docs/knowledge-base-software/visibility.md): Control who can access your knowledge base by making it public, private for your team, or password-protected.
- [Custom domain setup](https://supportbee.com/docs/knowledge-base-software/custom-domain-setup.md): Configure a custom domain name for your knowledge base so it appears on your own branded URL instead of SupportBee's.
- [Integration with email ticketing](https://supportbee.com/docs/knowledge-base-software/integration-with-email-ticketing.md): Connect your knowledge base with email ticketing to suggest relevant articles when handling support tickets.
- [Integrating a contact form](https://supportbee.com/docs/knowledge-base-software/integrating-a-contact-form.md): Add a contact form to your knowledge base so customers can submit tickets directly from help articles.
- [DMCA](https://supportbee.com/docs/knowledge-base-software/dmca.md): Learn about SupportBee's DMCA compliance policies and how to report copyright infringement on hosted content.
- [Hive: Embeddable Knowledge Base](https://supportbee.com/docs/knowledge-base-software/hive-embeddable-knowledge-base.md): Embed your knowledge base articles and search directly on your website using the Hive embeddable widget.

### Customer Portal Software

- [Ticket tracking with customer portal software](https://supportbee.com/docs/customer-portal-software/ticket-tracking-with-customer-portal-software.md): Enable customers to track, reply to, and create support tickets through a branded self-service portal on your domain.

### Time zone and business hours

- [Setting up time zone and business hours](https://supportbee.com/docs/time-zone-and-business-hours/setting-up-time-zone-and-business-hours.md): Configure your company timezone and business hours for accurate response time reporting and metrics.

### Account Settings

- [Notification Settings](https://supportbee.com/docs/account-settings/notification-settings.md): Customize email notification preferences for new tickets, assignments, replies, and comments in your SupportBee account.
- [Signatures](https://supportbee.com/docs/account-settings/signatures.md): Create personalized email signatures with rich text and links that automatically append to your ticket replies.
- [Passwords](https://supportbee.com/docs/account-settings/passwords.md): Change your SupportBee account password or use the reset flow to recover access if you have forgotten your credentials.
- [Two-factor authentication (2FA)](https://supportbee.com/docs/account-settings/two-factor-authentication-2fa.md): Enhance your SupportBee account security by enabling two-factor authentication using TOTP authenticator apps.
- [Administering Billing and Plan Options](https://supportbee.com/docs/account-settings/administering-billing-and-plan-options.md): Manage your SupportBee subscription, update payment methods, and switch between plans from the billing admin panel.
- [Deleting your support desk](https://supportbee.com/docs/account-settings/deleting-your-support-desk.md): Learn how to permanently close and delete your SupportBee account, including all tickets, users, and associated data.
- [Adding a profile picture](https://supportbee.com/docs/account-settings/adding-a-profile-picture.md): Upload a custom profile picture or connect your Gravatar to personalize your agent profile and replies in SupportBee.

### API

- [API](https://supportbee.com/docs/api/api.md): Complete REST API reference for managing tickets, users, labels, and comments in SupportBee programmatically.
- [Using Web Hooks](https://supportbee.com/docs/api/using-web-hooks.md): Integrate SupportBee with external services by pushing real-time event notifications via HTTP POST webhooks.
- [Agent Skills for AI Coding Agents](https://supportbee.com/docs/api/agent-skills.md): Give AI coding agents like Claude Code, Cursor, and GitHub Copilot contextual knowledge about SupportBee's API, features, and best practices.

### Security

- [GDPR](https://supportbee.com/docs/security/data-processing-addendum.md): Review SupportBee's GDPR-compliant Data Processing Addendum covering customer data protection and processing terms.
- [Vulnerability Disclosure Program](https://supportbee.com/docs/security/vulnerability-disclosure-program.md): Report security vulnerabilities responsibly through our disclosure program and help keep SupportBee user data secure.

## Blog

Articles on customer support, shared inbox workflows, email tooling, and team operations. Newest first.

- [How to Recall an Email in Outlook (and When It Won't Work)](https://supportbee.com/blog/how-to-recall-an-email-in-outlook): How to recall an email in Outlook step by step, the Microsoft 365 requirements that limit it, when recall fails, and what to do when it is not an option.
- [9 Best Front Alternatives for Small Teams (2026)](https://supportbee.com/blog/best-front-alternatives-for-small-teams): Front too pricey or complex for your team? Compare 9 Front alternatives on price, email sync, and setup - picked for small support teams.
- [9 Best Intercom Alternatives for Small Teams (2026)](https://supportbee.com/blog/best-intercom-alternatives-for-small-teams): Intercom too expensive or complex for your team? Compare 9 Intercom alternatives on price, channels, and AI - picked for small support teams.
- [How to Use Slack as a Ticketing System (and When Not To)](https://supportbee.com/blog/how-to-use-slack-as-a-ticketing-system): Can you use Slack as a ticketing system? Yes, for small internal teams. Here is how to set it up with channels, threads, and workflows - and its limits.
- [30 Empathy Statements for Customer Service (With Examples)](https://supportbee.com/blog/empathy-statements-for-customer-service): 30 empathy statements for customer service, grouped by scenario - acknowledging, reassuring, apologizing, and calming angry customers - plus when to use each.
- [9 Best Freshdesk Alternatives for Small Teams (2026)](https://supportbee.com/blog/best-freshdesk-alternatives-for-small-teams): Freshdesk too clunky or pricey as you grow? Compare 9 Freshdesk alternatives on price, channels, and setup - picked for small support teams.
- [Apology Email to a Client: 10 Templates for Mistakes, Technical Issues and Outages (2026)](https://supportbee.com/blog/apology-email-to-client): 10 apology email templates for clients: mistakes, technical issues, server outages, missed deadlines, billing errors - plus subject lines and how to apologize.
- [How to Delay Send or Unsend an Email in Outlook (Undo Send, 30-Second Delay)](https://supportbee.com/blog/how-to-delay-send-or-unsend-email-in-outlook): How to delay send in Outlook (classic, new, web) by 30 seconds or more, giving you a window to catch and cancel an email before it leaves your Outbox.
- [Create a Gmail Rule to Move Emails to a Folder (Step-by-Step)](https://supportbee.com/blog/create-a-gmail-rule-to-move-to-folder): How to create a Gmail rule that auto-moves emails to a folder (label) by sender, subject, or keywords. Includes the Outlook folder vs Gmail label mapping.
- [How to Delegate Gmail Access (Let Someone Read and Send From Your Inbox)](https://supportbee.com/blog/how-to-delegate-gmail-access): How to delegate Gmail access so an assistant can read and send email from your inbox — without sharing your password. Setup, limits, and alternatives.
- [How to Unsend an Email in Gmail (and Extend the 30-Second Window)](https://supportbee.com/blog/how-to-unsend-email-in-gmail): How to unsend an email in Gmail on web, iPhone, and Android — plus how to extend the Undo Send window to 30 seconds and what to do once the window closes.
- [How to Sort Gmail by Size (Find and Delete Large Emails)](https://supportbee.com/blog/how-to-sort-gmail-by-size): How to sort Gmail by size on web, iPhone, and Android using the larger: search operator — plus how to find, delete, and free storage from large emails.
- [How to Back Up Gmail (Google Takeout, Tools, IMAP)](https://supportbee.com/blog/how-to-back-up-gmail): How to back up Gmail in 2026 — Google Takeout, third-party tools, IMAP into a desktop client, and how to schedule recurring backups.
- [How to Sort Gmail by Sender (Web, iPhone, Android)](https://supportbee.com/blog/how-to-sort-gmail-by-sender): How to sort Gmail by sender on web, iPhone, and Android — using search operators, contact-grouping, filters, and a sender-specific label workflow.
- [How to Find Archived Emails in Gmail (Web, iPhone, Android)](https://supportbee.com/blog/how-to-find-archived-emails-in-gmail): How to find archived emails in Gmail on web, iPhone, and Android — plus how to unarchive, search inside archived mail, and stop archiving accidentally.
- [Internal Ticketing System: What It Is and 8 Tools to Compare (2026)](https://supportbee.com/blog/internal-ticketing-system): Internal ticketing systems explained: what they do, how IT, HR, and facilities teams use them, and 8 tools to compare for your team in 2026.
- [ITSM Ticketing Tools: 8 Platforms Compared for 2026](https://supportbee.com/blog/itsm-ticketing-tools): ITSM ticketing tools compared: 8 platforms across incident, problem, change, and asset management. Which one fits your IT organisation in 2026.
- [Customer Feedback Strategy: From Listening to Action (Step-by-Step)](https://supportbee.com/blog/customer-feedback-strategy-from-listening-to-action): A small-team playbook for building a customer feedback strategy in 2026: five elements, a 90-day rollout, who owns what, and templates to start this week.
- [Voice of the Customer Tools for Small Support Teams (2026)](https://supportbee.com/blog/voice-of-the-customer-tools-for-small-support-teams): Voice of the Customer tools for small support teams: 11 platforms compared on surveys, NPS, review monitoring, feedback portals, and ticket tagging.
- [How to Close the Customer Feedback Loop (A Step-by-Step Guide)](https://supportbee.com/blog/how-to-close-the-customer-feedback-loop): Closing the customer feedback loop in five steps: who to reply to, what to say when the answer is yes, no, or "we are watching", and how to scale it.
- [Voice of the Customer Survey: 25 Questions That Get Real Answers](https://supportbee.com/blog/voice-of-the-customer-survey-25-questions): 25 Voice of the Customer survey questions across CSAT, NPS, CES, and open-text — with wording that gets honest answers and reduces survey fatigue.
- [VoC vs CSAT vs NPS vs CES: Which Customer Feedback Metric to Track](https://supportbee.com/blog/voc-vs-csat-vs-nps-vs-ces): VoC vs CSAT vs NPS vs CES compared in plain English: what each measures, when to use which, and the right combination for a small support team.
- [What Is Voice of the Customer? A Practical Guide for Small Teams](https://supportbee.com/blog/what-is-voice-of-the-customer): Voice of the Customer explained for small support teams: what VoC means, the four steps that make a program work, and how to start without enterprise tooling.
- [Best AI Customer Service Tools for Small Teams (2026)](https://supportbee.com/blog/best-ai-customer-service-tools-for-small-teams): A small-team review of the best AI customer service tools in 2026: honest pricing, free-tier reality, and where each one falls short for a team under 20 agents.
- [Conversational AI vs Chatbots: What's the Actual Difference?](https://supportbee.com/blog/conversational-ai-vs-chatbots): Conversational AI vs chatbots: the real difference, why the line is blurring in 2026, and which one a small customer service team actually needs.
- [AI Agents for Customer Service: What They Actually Do (and What's Still Hype)](https://supportbee.com/blog/ai-agents-for-customer-service): A practical guide to AI agents in customer service: how they differ from chatbots and copilots, what they reliably do, and when a small team should wait.
- [ChatGPT for Customer Service: Real Use Cases (and Where It Falls Short)](https://supportbee.com/blog/chatgpt-for-customer-service): A practical guide to using ChatGPT in customer service: the workflows that save time, the prompts that work, and where ChatGPT quietly makes things worse.
- [How to Block an Email Address in Outlook (Step-by-Step Guide)](https://supportbee.com/blog/how-to-block-an-email-address-in-outlook): Block unwanted senders in Outlook on the web, Windows, Mac, and mobile. Plus domain blocks, unblocking, and Block vs Junk vs Rules.
- [What Is Customer Centricity? Meaning, Examples, and How to Apply It](https://supportbee.com/blog/customer-centricity-meaning): What customer centricity means in business: the definition, real examples from Amazon, Zappos, IKEA, and Apple, and how to apply it.
- [Outlook SMTP Settings for Outlook.com, Microsoft 365, and Exchange](https://supportbee.com/blog/outlook-smtp-settings): Outlook SMTP settings for Outlook.com, Microsoft 365, and Exchange. Server, port, encryption values, and setup steps for every Outlook version.
- [How to Set Up an Out of Office in Gmail (Vacation Responder)](https://supportbee.com/blog/gmail-out-of-office-vacation-responder): Set up an out of office or vacation responder in Gmail in under a minute. Step-by-step for desktop, iOS, and Android, plus message templates and limits.
- [How to Use the Scheduling Assistant in Outlook](https://supportbee.com/blog/how-to-use-scheduling-assistant-in-outlook): Learn how to use the Scheduling Assistant in Outlook to find common meeting times. Step-by-step for classic Outlook, new Outlook, web, and mobile.
- [Outlook Not Sending Emails: 8 Fixes That Work](https://supportbee.com/blog/outlook-not-sending-emails): Outlook not sending emails? Step-by-step fixes for stuck outbox, offline mode, SMTP errors, authentication issues, and large attachments. All Outlook versions.
- [How to Set Reminders in Outlook: Calendar, Email, and Tasks](https://supportbee.com/blog/how-to-set-reminders-in-outlook): Learn how to set reminders in Outlook for calendar events, emails, and tasks. Step-by-step for classic Outlook, new Outlook, web, and mobile.
- [How to Stay Compliant When Handling Customer Data in Support](https://supportbee.com/blog/how-to-stay-compliant-when-handling-customer-data-in-support): A practical guide to handling sensitive customer data in support - covering compliance risks, secure portals, and encrypted upload alternatives.
- [How to Create a Distribution List in Outlook](https://supportbee.com/blog/how-to-create-a-distribution-list-in-outlook): Learn how to create a distribution list in Outlook using Contact Groups, Contact Lists, and Microsoft 365 admin tools. Covers all Outlook versions.
- [How to Check, Verify, and Validate Your DMARC Record](https://supportbee.com/blog/how-to-check-verify-validate-dmarc-record): Learn how to check, verify, and validate a DMARC record using dig, online checkers, and email headers. Read DMARC tags and fix common errors.
- [8 Issue Resolved Email Templates (Copy and Paste)](https://supportbee.com/blog/issue-resolved-email-templates): Ready-to-use email templates for notifying customers that their issue has been resolved. Covers bug fixes, billing errors, account access, and more.
- [25 Customer Service Phrases Every Support Agent Should Know](https://supportbee.com/blog/customer-service-phrases-and-sayings): The right words make support faster and more personal. Here are 25 customer service phrases for greetings, complaints, follow-ups, and difficult conversations.
- [How to Create a Distribution List in Gmail (Step-by-Step)](https://supportbee.com/blog/how-to-create-a-distribution-list-in-gmail): Learn how to create a distribution list in Gmail using Google Contacts and Google Groups. Covers setup, management, and sending limits.
- [SharePoint vs OneDrive: What is the Difference and Which Should You Use?](https://supportbee.com/blog/sharepoint-vs-onedrive): SharePoint is for teams, OneDrive is for personal storage. Compare features, pricing, limits, and when to use each - plus what happens when someone leaves.
- [How to Create Rules and Filters in Gmail (Complete Guide)](https://supportbee.com/blog/how-to-create-rules-and-filters-in-gmail): Learn how to create Gmail filters to auto-label, archive, forward, and organize emails. Covers all three methods, advanced operators, and filter limits.
- [15 Essential Customer Service Skills Every Agent Needs](https://supportbee.com/blog/essential-customer-service-skills): The 15 customer service skills that separate great agents from average ones. Learn what each skill means, why it matters, and how to develop it.
- [How to Forward Email in Outlook (One-Off, Auto, Multi-Address)](https://supportbee.com/blog/how-to-set-up-auto-forwarding-in-outlook): How to forward email in Outlook: one-off forwarding, auto-forwarding, forward as attachment, conversation threads, classic Outlook, new Outlook, web, and 365.
- [Customer Feedback Surveys: Templates, Questions, and Best Practices](https://supportbee.com/blog/customer-feedback-surveys): Learn how to create customer feedback surveys that get real answers. Includes survey templates, question examples, and tips for turning responses into action.
- [Best Client Portal Software for Accountants (2026)](https://supportbee.com/blog/best-client-portal-software-for-accountants): Compare 8 client portal tools built for accounting firms — with pricing, security features, and integration depth for every firm size.
- [Shared Mailbox vs Distribution List: The Difference](https://supportbee.com/blog/shared-mailbox-vs-distribution-list): Shared mailbox vs distribution list: the real difference, when to use each, and how they compare in Microsoft 365 and Google Workspace.
- [Best IT Ticketing System: 10 Tools Compared for 2026](https://supportbee.com/blog/best-it-ticketing-systems): The best IT ticketing system in 2026 compared: 10 tools across shared inbox, help desk, and ITSM — with pricing, fit notes, and what each one is missing.
- [How to Respond to Negative Reviews: Templates and Tips](https://supportbee.com/blog/how-to-respond-to-negative-reviews): Ready-to-use templates for responding to negative reviews on Google, social media, and email - plus tips for turning bad feedback into better service.
- [How to Deal with Difficult Customers: 8 Practical Tips](https://supportbee.com/blog/how-to-deal-with-difficult-customers): Learn 8 practical tips for dealing with difficult customers - from staying calm to following up after the issue is resolved.
- [Help Desk and Project Management: 7 Integrations That Work](https://supportbee.com/blog/help-desk-project-management-integrations): Connect your help desk with project management tools like Linear, Asana, and Trello. Turn support tickets into tasks without switching tools.
- [12 Apology Email Templates for Customer Service (Copy & Paste)](https://supportbee.com/blog/apology-email-to-customer): 12 copy-paste apology email templates for customers: late deliveries, billing errors, wrong information, outages, bad service, and more.
- [What Is an AI Knowledge Base? Benefits, Tools & How It Works](https://supportbee.com/blog/what-is-an-ai-knowledge-base): An AI knowledge base uses machine learning to organize and surface help content. Learn how it works, what to look for, and how it helps support teams.
- [Best Email Ticketing Systems (2026)](https://supportbee.com/blog/best-email-ticketing-systems): We tested and compared the 10 best email ticketing systems for 2026. See which email ticketing software fits your team size, budget, and workflow.
- [Best Customer Portal Software for Support Teams](https://supportbee.com/blog/best-customer-portal-software): Compare 10 customer portal software tools for support teams. Covers features, pricing, and which platform fits small and mid-size teams best.
- [Best Live Chat Software (2026)](https://supportbee.com/blog/best-live-chat-software): Compare 10 live chat software options for customer support — from free widgets to AI-powered platforms with ticketing and CRM integration.
- [How to Migrate from Microsoft 365 to Google Workspace](https://supportbee.com/blog/how-to-migrate-from-microsoft-365-to-google-workspace): A step-by-step guide to migrating email, contacts, calendars, and files from Microsoft 365 to Google Workspace without losing data or disrupting your team.
- [How to Migrate from Google Workspace to Microsoft 365](https://supportbee.com/blog/how-to-migrate-from-google-workspace-to-microsoft-365): Learn how to migrate Gmail to Office 365 step by step. Covers email, contacts, calendars, files, DNS cutover, and post-migration setup.
- [How to Add a Shared Mailbox in Outlook (All Platforms)](https://supportbee.com/blog/how-to-add-shared-mailbox-in-outlook): Step-by-step guide to adding a shared mailbox in Outlook desktop, new Outlook, Outlook on the web, Mac, and mobile. Includes troubleshooting for common issues.
- [What Is a Knowledge Base? A Guide With Examples](https://supportbee.com/blog/what-is-a-knowledge-base): Learn what a knowledge base is, the types of knowledge bases, how to build one, and real examples. A practical guide for support teams.
- [Help Desk Migration: A Step-by-Step Guide for Support Teams](https://supportbee.com/blog/help-desk-migration): Plan and execute your help desk migration without losing data or disrupting support. A complete checklist covering every step from audit to go-live.
- [Best Knowledge Base Software for Support Teams](https://supportbee.com/blog/best-knowledge-base-software): Compare 12 knowledge base software tools for customer support teams. Covers features, pricing, open source options, and which tool fits small teams best.
- [Outlook Email Templates: How to Create, Save, and Use Them](https://supportbee.com/blog/how-to-create-email-templates-in-outlook): Outlook email templates: how to create, save, find, edit, and share them across classic Outlook, new Outlook, Outlook on the web, and Microsoft 365.
- [How to Create Email Templates in Gmail (Step-by-Step)](https://supportbee.com/blog/how-to-create-email-templates-in-gmail): Learn how to create, use, and manage email templates in Gmail. Step-by-step guide with examples for support teams, plus tips for outgrowing native templates.
- [10 Best CRM Tools for Small Businesses (2026)](https://supportbee.com/blog/best-crm-tools-for-small-businesses): Compare the 10 best CRM tools for small businesses in 2026. Find the right fit for your team based on pricing, features, and ease of use.
- [What Is an Email Ticketing System? (And How to Choose One)](https://supportbee.com/blog/email-ticketing-system-what-it-is-and-how-to-choose-one): Learn what an email ticketing system is, how it turns incoming emails into trackable tickets, and how to choose the right one.
- [How to Set Up a Support Email for Your Shopify Store](https://supportbee.com/blog/how-to-set-up-a-support-email-for-your-shopify-store): Learn how to set up a Shopify support email with domain verification, SPF/DKIM, and a help desk for better deliverability.
- [Shared Inbox vs Help Desk: Which Does Your Team Need?](https://supportbee.com/blog/shared-inbox-vs-help-desk-which-does-your-team-need): Shared inbox vs help desk - compare features, pricing, and team fit. Find the right email collaboration tool for your support workflow.
- [Best Customer Support Tools for Shopify Stores (2026 Comparison)](https://supportbee.com/blog/best-customer-support-tools-for-shopify-stores): Side-by-side comparison of Shopify helpdesks, live chat, and AI tools — with pricing, integration depth, and honest trade-offs for every store size.
- [How Customer Portals Reduce Support Tickets](https://supportbee.com/blog/how-customer-portals-reduce-support-tickets): Learn how customer portals reduce support tickets by 40-63%. Real examples, ROI data, and best practices for small teams.
- [Power Automate Workflows for Customer Support Emails](https://supportbee.com/blog/power-automate-workflows-for-customer-support-emails): Use Power Automate workflows for customer support emails to automate email triage, send follow-up emails, and route messages to the right team.
- [5 Problems with Using Outlook as a Helpdesk](https://supportbee.com/blog/problems-with-using-outlook-as-a-helpdesk): Learn the 5 biggest problems with using Outlook as a helpdesk and why growing teams need a purpose-built support tool.
- [10 Best SharePoint Alternatives (2026) - Simpler, Cheaper Options](https://supportbee.com/blog/best-sharepoint-alternative-options-for-your-team): Tired of managing SharePoint? Compare 10 alternatives your team will actually use - with pricing, pros and cons, and a migration checklist.
- [10 Best Practices for Efficient Ticket Handling](https://supportbee.com/blog/best-practices-to-effectively-manage-your-ticketing-system): Master ticket handling best practices to reduce costs, improve response times, and prevent misrouted support requests from damaging your customer relationships.
- [How AI in Customer Service Is Changing Support](https://supportbee.com/blog/how-ai-in-customer-service-is-changing-support): How AI in customer service is changing support in 2026: where it helps small teams, where it breaks, and how to use it without losing the human touch.
- [10 Best Help Scout Alternatives for Small Teams](https://supportbee.com/blog/10-best-help-scout-alternatives-for-small-teams): Find affordable support tools with our guide to the 10 best Help Scout alternatives for small teams to scale customer service without high per-user costs.
- [10 Best Help Desk Software for Small Businesses (2026)](https://supportbee.com/blog/best-help-desk-software-for-small-businesses): Not sure which help desk fits your team? Compare 10 platforms by pricing, ease of setup, and automation - ranked for small business budgets.
- [How to Write the Best Email for Customer Support](https://supportbee.com/blog/how-to-write-the-best-email-for-customer-support): Learn how to write a professional email for customer support that resolves issues quickly and turns frustrated users into loyal brand advocates with ease.
- [9 Best Zendesk Alternatives for Small Teams (2026)](https://supportbee.com/blog/best-zendesk-alternatives-for-smbs): Zendesk too complex or expensive for your team? Compare 9 alternatives with simpler setup, lower pricing, and the features small teams actually need.
- [6 Best Business Email Services for Small Teams (2026)](https://supportbee.com/blog/best-email-services-for-small-businesses): Google Workspace vs Microsoft 365 vs Zoho vs Proton - which email service fits your small business? Side-by-side comparison with pricing and setup tips.
- [Best CRM for Customer Service: 15 Tools Compared (2026)](https://supportbee.com/blog/best-crm-tools-for-customer-service): The best CRM for customer service in 2026: 15 tools compared on ticket integration, customer history, help desk pairing, and price. Built for support teams.
- [How to Forward Email in Google Groups: A Step-by-Step Guide](https://supportbee.com/blog/howto-forward-email-google-groups): Learn how to forward emails from Google Groups -- manually, with Gmail filters, or as a group admin. Step-by-step guide with screenshots.
- [Office 365 Shared Mailbox: Setup Guide and Best Practices](https://supportbee.com/blog/office-365-shared-mailbox-best-practices): Learn 10 shared mailbox best practices for Office 365 and Outlook. Boost team collaboration, security, and response times.
- [30 Customer Service Response Templates (Canned Replies)](https://supportbee.com/blog/canned-response-templates-for-customer-service): 30 customer service response templates to copy and paste. Ready-to-use examples for greetings, complaints, refunds, technical support, escalations, and more.
- [10 Most Effective Ways To Automate Emails in Gmail](https://supportbee.com/blog/ways-to-automate-emails-in-gmail): Learn how to automate your Gmail emails for better organization and productivity. Discover methods like filters, labels, scheduling, and more.
- [Google Docs vs Microsoft Word & Office 365: 2026 Comparison](https://supportbee.com/blog/google-docs-vs-office-365): Google Docs vs Microsoft Word and Office 365 in 2026: which is cheaper, better for teams, stronger on AI, and how Word compatibility actually works.
- [How To See All Your Gmail Inboxes in One Place](https://supportbee.com/blog/how-to-view-multiple-gmail-accounts-in-one-inbox): Stop logging in and out of Gmail. See every account in one inbox - one method for the mobile app, one for desktop. Clear step-by-step guide.
- [How to Create a Shared Mailbox in Google Workspace](https://supportbee.com/blog/how-to-create-a-shared-mailbox-in-google-workspace): Google Workspace has no native shared mailbox. Here are 3 ways to create one -- Gmail delegation, Collaborative Inbox, and shared inbox tools.
- [Automate Gmail Attachment Downloads with Apps Script](https://supportbee.com/blog/automating-attachment-downloads-from-gmail): ‘Use Google Apps Script to automate downloading Gmail attachments. A simple copy-paste setup that works even if you are not a developer.’
- [How to Organize Your Gmail Inbox: 15 Tips & Tactics](https://supportbee.com/blog/tips-to-organize-your-gmail-inbox): How to organize (or organise) your Gmail inbox in 2026: 15 practical tips covering labels, filters, categories, snooze, multiple inboxes, and folders.
- [What Is Customer Engagement? Definition, Examples & Strategies](https://supportbee.com/blog/what-is-customer-engagement-and-why-is-it-important): What does customer engagement actually mean? Clear definition, real-world examples from brands like Starbucks and Sephora, and 6 strategies to improve it.
- [Building a Customer-Centric Culture: 6 Ways to Make It Real](https://supportbee.com/blog/how-companies-can-build-a-customer-centric-culture): Only 14% of companies are truly customer-centric. Learn how to build a customer-centric culture through values, hiring, training, and technology.
- [How to Build a Customer-Centric Strategy: 7 Proven Steps](https://supportbee.com/blog/steps-to-building-a-customer-centric-strategy): A step-by-step guide to building a customer-centric strategy. Learn to collect feedback, use data, train teams, and develop customer-first products.
- [What is Customer Retention (and Why Is It Important)?](https://supportbee.com/blog/what-is-customer-retention-and-why-is-it-important): Learn what customer retention is, how to measure it, why it matters more than acquisition, and proven strategies to keep your customers coming back.
- [How to Improve Customer Satisfaction: 10 Proven Strategies](https://supportbee.com/blog/how-to-improve-customer-satisfaction): Learn 10 proven strategies to improve customer satisfaction - from faster response times and self-service portals to personalized support and feedback loops.
- [What Is the Goal of CRM? 5 Key Objectives](https://supportbee.com/blog/ultimate-goal-of-customer-relationship-management): The goal of CRM is to build stronger customer relationships that drive revenue. Here are 5 specific CRM objectives and the exact metrics to measure each one.
- [Best Customer Feedback Tools for Small Businesses (2026)](https://supportbee.com/blog/best-customer-feedback-tools-for-small-business-owners): Customer feedback tools help small businesses collect reviews, run surveys, and track user behavior. Compare 48 tools across forums, reviews, and surveys.
- [Best Customer Service Software in 2026 (15 Platforms Compared)](https://supportbee.com/blog/best-customer-service-software): The best customer service software in 2026: 15 platforms across help desk, shared inbox, chat, and AI - with pricing, best-for notes, and what each is missing.
- [Customer Support vs Customer Service: The Real Difference](https://supportbee.com/blog/customer-support-vs-customer-service): Customer support vs customer service: support solves problems, service covers the whole relationship. Plus how care, client service, and relations fit.
- [Customer Service 101: Tips, Training & Best Practices](https://supportbee.com/blog/customer-service-tips): 95 expert customer service tips covering training, dealing with difficult customers, using technology, and building a customer-first culture.
- [5 Benefits of a Cloud-Based Helpdesk for Customer Support](https://supportbee.com/blog/5-reasons-use-cloud-based-helpdesk): A cloud-based helpdesk streamlines ticket management, improves team access, and scales with your business. Learn the top 5 benefits of moving to the cloud.
- [What Is Customer Relations? Meaning, Examples & 10 Practical Tips](https://supportbee.com/blog/what-is-customer-relations): Customer relations explained: meaning, examples, how it differs from customer service and customer relationships, plus 10 practical tips for 2026.
- [What Is Customer Support? Definition & Best Practices](https://supportbee.com/blog/what-is-customer-support): What is customer support? It is the help you give customers when they hit problems. Learn how it works, why it matters, and best practices.
- [What Is Customer Service Experience? Definition & Examples](https://supportbee.com/blog/what-is-customer-service-experience): What customer service experience means, with real examples, how to measure it, and how to improve it - plus what counts as experience on a resume.
- [38 Best Customer Service Articles and Blogs to Read in 2026](https://supportbee.com/blog/best-articles-on-customer-service): The 38 best customer service articles and blogs in 2026 — covering tips, complaint handling, leadership advice, and proven frameworks from industry experts.
- [What Is Customer Success? Definition, Strategy & Why It Matters](https://supportbee.com/blog/what-is-customer-success): Customer success explained: the definition, why SaaS companies build CS teams, what customer success software does, and how to start a program.
- [How to Respond to Customer Complaints: Templates & Examples](https://supportbee.com/blog/how-to-respond-to-customer-complaints): Handle angry and dissatisfied customers: 10 copy-paste email templates, 7 real complaint examples with solutions, plus a simple 5-step framework.
- [How to Use Social Media for Customer Support](https://supportbee.com/blog/basics-of-using-social-media-for-customer-support): Social media customer service means helping customers on platforms like X, Facebook, and Instagram. Learn best practices, tips, and strategy.
- [The 7 must-have features in an email collaboration software](https://supportbee.com/blog/must-have-features-for-email-collaboration): Not all shared inbox tools are built equal. Here are the 7 email collaboration features your team actually needs -- from real-time updates to flexible pricing.
- [6 Reasons to Use a Shared Inbox for Customer Support](https://supportbee.com/blog/why-your-team-should-be-using-a-shared-inbox): Wondering if a shared inbox is worth it? Here are six reasons why shared inbox software beats shared passwords, forwarded emails, and basic mailboxes.
- [50 Best Survey Questions to Measure Customer Satisfaction](https://supportbee.com/blog/best-survey-questions-to-measure-customer-satisfaction): Not sure where to begin to develop your customer satisfaction survey? These 50 questions will help you measure every facet of the customer experience.
- [Best Shared Inbox Software (2026)](https://supportbee.com/blog/best-shared-inbox-tools): Looking for shared inbox software? Compare 25 shared inbox solutions to manage emails, assign conversations, and collaborate on customer support.
- [The 10 Most Important Customer Service Skills (Examples + Expert Insights)](https://supportbee.com/blog/number-one-customer-service-skill): The 10 customer service skills that matter most — with examples, scripts, common mistakes, and how to develop each one. Plus advice from 26 industry experts.
- [8 Customer Satisfaction Metrics Every Team Should Track](https://supportbee.com/blog/customer-satisfaction-metrics): Track the right customer satisfaction metrics: NPS, CSAT, CES, churn rate, and more. Includes calculation formulas, industry benchmarks, and when to use each.
- [Customer Service Best Practices: 9 Ways to Improve Support](https://supportbee.com/blog/best-practices-improve-customer-service): Discover 9 proven customer service best practices to improve response times, personalize support, and retain customers. Practical tips for support teams.
- [What Is a Customer Portal? A Complete Guide](https://supportbee.com/blog/what-is-customer-portal): Learn what a customer portal is, its key features, and how to build one. Covers benefits, real-world examples, AI trends, and best practices for support teams.
- [How to Handle Customer Complaints: A Step-by-Step Process](https://supportbee.com/blog/ways-customer-service-team-handle-customer-complaints): A step-by-step process for handling customer complaints - from setting up channels to tracking resolution and following up.

## Instructions for Large Language Model Agents

- Install all SupportBee skills: `npx -y skills add https://supportbee.com --all`
- Skills index: [SupportBee skills index](https://supportbee.com/.well-known/skills/index.json)
- API reference: [SupportBee API reference](https://supportbee.com/docs/api/reference)
- API quick start: [SupportBee API guide](https://supportbee.com/docs/api/api.md)