Insightful Help Desk Reports & Metrics
See the trends
Curious to see how the average first response time has been trending over the last 30 days? How about the last holiday season? We give you graphs for all the important metrics that you care about and just like the overview, you can easily get graphs for a specific time frame.
taking a look at @supportbee to give our clients even more love. first impressions are good!— Paul Murray (@FamousFreddyy)
Get a Quick Overview
With SupportBee's reports, it is dead simple for you to measure important metrics. Want to quickly know the number of tickets or the average first response time today or last week? We got you covered.
Drill down into the details
You don't have to stop with the Bird's-eye view. Get granular by generating reports on every agent, team or label for all the above metrics. Manage support resources better with finer details on each department - probably there are more tickets on billing on the first week of the month while tickets on bug reporting are high only on weekends.
Get creative with the Reports API
Want to show the daily ticket count on a big screen in the office with other important metrics? How about sending alerts whenever the average first response time for an agent/team goes too high? SupportBee offers you an API for reports to pull out all your performance data and get creative with it. As a matter of fact, we are the only help desk to offer an API for reports.