5 mins from signup to setup
Lightning Fast Email Importing
Our importers are lightning fast - New tickets show up in SupportBee within a minute of customers emailing you. Screens auto update so there is no need to manually refresh the ticket pages. Our importers do not slow down even if it means thousands of emails a day. Stop worrying about the occasional spike in your volumes or about scaling support in general. When it comes to your email ticketing needs, you can rely on us. All you have to do is set up email forwarding and we will handle everything from there!
Switched 4 business emails to SupportBee http://t.co/p9iJWehxxe" (email to tickets platform) & gained some sanity back. Highly recommended ;)— Fotis Evangelou (@fevangelou)
Five Minutes Setup
SupportBee is designed to get you up and running in under five minutes. Once you signup, forward your support emails to us and add everyone in your team to SupportBee.
Multiple email address support
Do you list different email addresses for billing, support and other departments? You can forward emails from multiple addresses to SupportBee. You can even automatically route emails to different teams/agents using filters.
I've been using @supportbee over a month now and I can't believe how awesome it is. Very happy.— Joseph Sellers (@JosephSellers)
Embeddable Contact Forms
We offer clean and simple embeddable contact forms in the language of your choice for your customers to get in touch with you without much effort. You can make it even easier for your customers by pre-filling their name and email address if they are logged in.
Ticket creation on behalf of customers
It is easy to lose track of customer queries/requests when they contact you directly on your personal email or phone. We enable creation of tickets on behalf of your customers to help you keep all interaction in one place. Emails can be forwarded to create tickets and customer queries on calls can be stored in SupportBee by creating tickets from the interface.