Assign individual, or multiple, tickets to agents or teams in just a click. Assignees are notified via email.
Attach files up to 20MB in your outgoing emails and receive up to 100MB in incoming emails.
Declutter your inbox: merge multiple requests from the same customer into a single email thread.
HTML email rendering
View beautifully rendered HTML emails. We take care of it all - Styling, links, inline images and more!
Forwarding, Cc & Bcc
Need to send your support tickets to someone outside the system? Use Forward, Cc or Bcc in your conversations.
Create tickets on behalf of customers right from the ticket interface, and let the customer know, at the same time.