Meet Resmio!

The first social reservation system that lets restaurant owners develop a dynamic pricing strategy

The Resmio Team
We tried Zendesk for a while but we found it too big and complicated for what we needed and it wasn’t worth our time. We wanted something simple and our developer found SupportBee. We found it nice and easy and hence started using it.

Resmio is an easy-to-setup online reservation system for restaurant owners to manage their inventory. With Resmio, restaurant owners can increase revenues by offering smart discounts during low demand times. In the long term, Resmio also generates individually optimized profiles for restaurants by measuring the influence of offers and other factors to smartly utilize the restaurant capacity.

Here’s a short interview with Michael Marder - one of the founders of Resmio.

How big is your team? What’s your support volume like?

We are a 5 people team with one of our sales guys working part time. Our support volume is not too high at the moment. We believe that, for smaller and younger startups, it is necessary for everybody in the founding team to be involved in support to understand customers and their issues. We wanted a support tool to streamline our interaction with our customers.

Why did you choose SupportBee?

We tried a few other systems in the market before switching to SupportBee. We tried Zendesk for a while but we found it too big and complicated for what we needed and it wasn’t worth our time. We wanted something simple and our developer found SupportBee. We found it nice and easy and hence started using it.

What’s your support process?

Four of us handle support full time. We either reply to customer emails or assign it to any of the other guys in the team if help is needed. Usually, we are very quick with our replies. We get some of the emails directly to our personal inbox and we forward them to SupportBee to have everything in one place. Also, we forward our chat messages from Olark to answer from SupportBee.

Do you login to the web interface or handle everything from notifications?

We login into SupportBee to reply.

Your support process looks quite simple and straightforward. Right?

It is. That's exactly how we wanted it and that is why we use SupportBee. It is a simple solution that helps manage group emails for us without spending too much time on it.