It's that time of the week again. We have some really exciting updates that should make your SupportBee experience even more awesome
Filtering Tickets in Listings
Some listings now come with filters that you can use to view specific tickets. For example in "My Groups' Tickets" screen you can now see tickets from all your groups or from a specific group. Similarly, in 'All Tickets', you can view all tickets or tickets assigned to a particular user.
Attachments for Comments
Comments are useful for sharing notes on a ticket with your team. You can now attach files to comments.
We would love to hear your feedback on these additions.