If you have setup multiple forwarding addresses in your account and forward emails from multiple inboxes (for example support@, billing@ etc), we have a new feature for you. When you create a new ticket, you can now select the 'From' address that will be used in the auto-response and replies.
Also, all the filters matching 'Delivered-To' will be correctly applied (for example auto-assigning or dropping a label). For example, the Billing department will most likely use billing@ address and sales will use sales@ address.
Thanks to our customer Plivo for suggesting this feature.