Team

Can't monetize free users? Try threatening them with legal action

At SupportBee, we are big fans of charging for your product to avoid the Gowalla Situation. Unfortunately while doing our first startup Muziboo, we ended up using a (then) free Gigya Wildfire. Like every ambitious startup, Gigya raised over $20 million in funding over the last few years. Initially they...

Team

The 'Gowalla Situation'

Yesterday, I posted on Hacker News asking for feedback on our new marketing site. We got great feedback on our copy, video and other things. If you are working on a marketing site, you should certainly check out that thread. We also had a bunch of beta signups and one...

Regular Team

SupportBee's Startup Chile Application and Video

SupportBee is one of the 5 Indian startups that got through the latest batch of the Startup Chile program. It took us about half a day to finish up the application. If you are looking for a reference, here are our answers. Since I don't have access to the actual...

Team

'Reply above this line' culture must die

Email is a wonderful communication medium for technical support. You can take your time to explain the problem in detail and help customer support help you better. Talking to technical support over email is often like interacting with a project's community on an email list with one major difference. Almost...