Customer Support

Essential Ingredients for Customer Support

Customer support is a fantastic, but sometimes tricky business. It's so much more than simply the ability to talk to people and be somewhat polite. While many companies give a great deal of lip service to customer support, it is a sadly rare to find a truly great customer support...

Announcements

SupportBee Turns Three!

Three years ago on Sep 26th 2012, we launched to the world. When we started working on SupportBee 2011, we had some radical ideas for customer support. A customer support software that worked just like email - for both agents and customers. An interface that updates in real time, enabling...

New Feature

Easier assignments, Inline images and more

Happy 2015 everyone, here's to a fun and successful new year! We are starting 2015 with some new features and improvements to SupportBee, here we go. Improvements to ticket assignment We now support searching for your agents or groups by their name at the time of ticket assignment. Search for...

New Feature

Private Tickets, Private Groups and more

Private tickets has always been one of the most requested features in SupportBee. This request mainly arises from a need to exercise control over the visibility of sensitive information that gets routed through the support software. For instance, tickets sent to the billing department may contain sensitive information like customer's...

team

Office spaces that have inspired us

Over the last few years, Avinasha and I have worked out of several co-working spaces, offices and coffee shops in India, Chile, Vietnam and Singapore. And we both felt that the difference in productivity and happiness working in a well designed space and a not so well designed one can...

Upcoming

Customer Support is the New Product Development

Today, everyone agrees that investing in good customer support is important for any company. Good customer support earns the trust of your customers converting them into loyal fans and champions of your offering. A lot has been written about delivering faster and better customer support to catalyze this viral growth....