Improvements

How we work at SupportBee

A question I get quite often from friends or potential candidates is how we work at SupportBee. A lot of our processes are based on processes of other great companies, but like every snowflake, it is unique! Before we talk about it, some context first! We switched to being a...

Announcements

SupportBee Turns Three!

Three years ago on Sep 26th 2012, we launched to the world. When we started working on SupportBee 2011, we had some radical ideas for customer support. A customer support software that worked just like email - for both agents and customers. An interface that updates in real time, enabling...

New Feature

Easier assignments, Inline images and more

Happy 2015 everyone, here's to a fun and successful new year! We are starting 2015 with some new features and improvements to SupportBee, here we go. Improvements to ticket assignment We now support searching for your agents or groups by their name at the time of ticket assignment. Search for...

New Feature

Private Tickets, Private Groups and more

Private tickets has always been one of the most requested features in SupportBee. This request mainly arises from a need to exercise control over the visibility of sensitive information that gets routed through the support software. For instance, tickets sent to the billing department may contain sensitive information like customer's...

team

Office spaces that have inspired us

Over the last few years, Avinasha and I have worked out of several co-working spaces, offices and coffee shops in India, Chile, Vietnam and Singapore. And we both felt that the difference in productivity and happiness working in a well designed space and a not so well designed one can...