Customer Support

How we avoided software bloat with SupportBee

The greatest challenge of making a software usable is in making it bloat free. More often than not, even products that start off as simple and usable get bloated with a host of unrelated features within a year or two of being in the market. Companies keep expanding the scope...

Customer Support

The 7 must-have features in an email collaboration software

In the software world, collaboration is no longer just a function of team dynamics. Your team’s excellence in collaborative performance is fortunately or unfortunately a function of the software that you choose for collaboration. This is because the efficacy of the process is largely determined by the feature and process...

Customer Support

5 guidelines for support that ensure customer satisfaction

It is widely acknowledged, that what can be measured can be improved. However, when it comes to measuring customer satisfaction, quantitative analyses are mostly rendered sterile. Because graphs and ratings dwell on averages (Average response time, Net happiness level, Overall satisfaction level) the figures do not directly link to specific...

Customer Support

Essential Ingredients for Customer Support

Customer support is a fantastic, but sometimes tricky business. It's so much more than simply the ability to talk to people and be somewhat polite. While many companies give a great deal of lip service to customer support, it is a sadly rare to find a truly great customer support...