New Feature

Say Hello to Teams!

If you have been using SupportBee for any length of time, you are probably familar with Groups. You can create a group of agents and assign tickets to a group. This is useful when you have different departments in your company - Sales, Marketing, Development. Starting today, we are renaming...

Customer Support

How we avoided software bloat with SupportBee

The greatest challenge of making a software usable is in making it bloat free. More often than not, even products that start off as simple and usable get bloated with a host of unrelated features within a year or two of being in the market. Companies keep expanding the scope...